Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (1.1K)

RS
Archive/ Unarchive Inbox Notifications

OverviewYou can archive or unarchive notifications in your Inbox to declutter and organize it. This lets you focus on what's most important while still retaining access to archived information when needed. Archive an Inbox Notification1. Click the Inbox icon on your Left Navigation  2. Hover ov

PM_POPULAR_2

marketing

PM_GENERIC_2

Knowledge Base Article

 • 

Inbox

SH
Overview

What is Social to Live Chat? With this capability, brands can transfer users from social or any other channel to a more secure channel, i.e. Live Chat whenever there is a need to capture personal identifiable information. Brands will be able to send a link to users, clicking on which end users will

Service

Knowledge Base Article

 • 

Overview

SH
Sprinklr v16.2.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Modern Advertising Capabilities and Enhancements

Winter Release 2021

16.2.0

+5

release_note

 • 

v16.2.0 (March)

RS
Email Notification Templates for Advocacy 

Email Notification Templates within an advocacy program serve as pre-designed email formats that automate notifications to users based on specific actions or events. These templates can be personalized with dynamic variables, enhancing communication's effectiveness. By ensuring consistent, time

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Platform Configuration

SH
Funnel widget

A Funnel chart is a type of widget used to represent the stages in a process, often used to visualize a sales process. It is called a funnel chart because it looks like a funnel, with a wide opening at the top and a narrow opening at the bottom. The width of each section of the funnel represents the

Insights

Funnel Widget

Knowledge Base Article

 • 

Types of Widgets

SH
How to Use Fixed Time Intervals in Smart Ad Rotation Strategy Groups

Eliminate the daily, manual task of pausing/starting ad variants and save a lot of your time.You can manually set the time interval based on which you want to rotate your ads. Select the Frequency of Ad Rotation and the Number of Ads to be live simultaneously within each Ad Set. For every interval,

marketing

Knowledge Base Article

 • 

Setting Up Smart Ad Rotation

SH
Upload and use custom fonts in Image Editor

Sprinklr provides you the ability to use custom fonts while overlaying text over assets. To do this, you'll have to upload either a .ttf or .woff as a document in  Asset Manager and then you can use it in the image editor. In this article, we will cover steps to add upload custom fonts in asset

DAM - SES

social

Social - SES

Image asset

Knowledge Base Article

 • 

Advanced Capabilities

RS
Suggesting Content - UGC (Advocacy)

User Generated Content (UGC) refers to the Content Suggestions made by the advocates who are part of the program. It enables brands to leverage real experiences, opinions, and stories from their advocates. It helps amplify the brand's message, build credibility, and foster a sense of community

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

End Users

SH
Gender Analysis widget

The Gender Analysis Widget is a graphical representation of data that can be used to visualize the gender distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form.To create a Gender Analysis widgetTo plot a Gender Analysis widget, you can use any existing e

Insights

Gender Analysis Widget

Knowledge Base Article

 • 

Types of Widgets

SH
Stacked Bar Widget

The Stacked Bar widget is a type of chart that represents data with multiple categories or groups and compares the total value of each category while also showing the relative contribution of subcategories to that total.In a Stacked Bar chart, the categories are represented by horizontal bars that a

Stacked Bar Widget

Insights

Knowledge Base Article

 • 

Types of Widgets

RS
Advocacy Reporting for Twitter and LinkedIn

When an advocate posts content on a social channel via advocacy, Sprinklr wants to have those posts to be pulled in data and put that in listening, so that admins can analyze the data (likes, comment, shares etc.) and make informed decisions. Since the APIs used in advocacy are public

Advocacy - SES

Advocacy Reporting

social

Social - SES

+2

Knowledge Base Article

 • 

Analytics/Reporting (Advocacy)

RS
Chat Action for Video Call

This is only required for customer-initiated video calls.Configure Chat Action for Video CallAdd the chat action for a video call. Note that it will not be displayed automatically to the customer; it needs to be enabled through the Rule Engine.Navigate to Live Chat Care and either edit an existing a

Service

Knowledge Base Article

 • 

Configuration Steps

SH
Changes in Smart Bidding Recommendations​

Introduction The Smart Bulb Icon evaluates certain criteria at the backend to identify potential entities for the application of Smart Bidding or Smart Budget Application or both.  Methodology The bulb icon is supposed to identify entities as per various evaluation rules and make recommendations for

marketing

Knowledge Base Article

 • 

Overview

RS
Record Page Layout

The Record Page Builder offers the functionality to add new sections and tabs into a Record Page. The standard default layout for Record Pages is located in the Global Record Pages.Here are some other frequently utilized configurations for Record Page Layouts that may require setup:1. Adding a Coach

Service

Knowledge Base Article

 • 

Configure Case Analytics View

SH
Create and use Research Queries

Learn how to create Research Queries and expand your Quick Search analysis.What is a Research Query?Research Queries are the primary entities that can be used in a Research Explorer dashboard. You can create a Research Query to save your quick search analysis and revisit it anytime using Research Qu

Research Queries

Insights

Research Query Dashboard

Knowledge Base Article

 • 

How to use Quick Search?

RS
Inactive Users in Advocacy

The advocates who have not done any activity in a while are marked as inactive users, though they are still part of the advocacy community. Admins can configure the duration after which they would like to set the user to this state. The inactive user state in the advocacy program can be attained by

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

User Management

SH
How to Apply Dynamic Image Templates to Catalogs

Dynamic Image Templates give you the ability to incorporate desired changes in the product images in one or more product feeds without the need for editing and uploading product feed sheets over and over again. This unique feature offers a way to efficiently change the way product images are display

marketing

Knowledge Base Article

 • 

How to apply DIT on Catalogs

RS
Revoked Users in Advocacy

Revoked user is like a Rejected user but unlike rejected user, revoked user can't be reinstated into the program. Inactive users who have not performed any activity in a while can be automated to be assigned to revoked state. Admins can delete Revoked users through the Member Management section

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

User Management

SH
Access validation reports and feedback in AI Studio

In this article, we will guide you through the process of validating insights for a model in Sprinklr's AI Studio. If you want to create a new training project for the Text Classifier model, please refer to the article AI Studio (Text Classifier) - Create New Model Training Project. The followi

Insights

Text Classifiier

ai studio

Validate Existing Model for Text Classifier

Knowledge Base Article

 • 

Review validation and accuracy report

RS
Detailed Auto Wrap

​ACW: Automate, Automate, and Automate1. Autowrap Overview: Autowrap, an essential feature within our system, streamlines completing after-call work (ACW) by automatically filling in necessary details within a specified timeframe. This feature proves invaluable when agents are unable to finalize AC

Service

Knowledge Base Article

 • 

Auto Wrap After call work