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Sprinklr v15.5.0 – Sprinklr Marketing (Ads) Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

Modern Advertising Capabilities and Enhancements

15.5.0

Spring Release 2020

+5

release_note

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v15.5.0 (July)

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Create Record Form for Ticketing Workflow

You can create a record form to display the custom fields used for capturing primary and secondary ticket information.This form serves as the interface where agents enter and update the custom field values for a case. On this record form, agents can document ticket details, update key properties, an

Service

Knowledge Base Article

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Create Record Form

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Add a Haptik Account

Haptik is an Intelligent Virtual Assistant solution that enhances customer experience and drives ROI for different brands. By adding your Haptik account directly into the platform, you can extend your brand's audience and engage with even more users from a single, unified platform. Once Haptik

social

Knowledge Base Article

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Haptik

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How does the AppsFlyer Ads Integration Work?

​Sprinklr AppsFlyer Integration BackgroundAppsFlyer Cohort Sprinklr integration BackgroundSprinklr AppsFlyer Integration BackgroundAppsFlyer is not able to forward Facebook, Twitter, Snapchat, and Yahoo directly to third parties due to data policies from these platforms. Hence, these platforms will

marketing

Knowledge Base Article

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Setting Up Appsflyer

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Ads Composer Section 7: Review

The Review window shows a holistic view of the campaign with information on the Account, Objective, Targeting, Budget, Creatives, and Optimization available in a single window.​In case of any errors, you will be prompted with error messages along with the option to Fix it. Clicking Fix it would dire

marketing

Knowledge Base Article

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New Campaign Creation

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Common Errors & FAQs about SSO

Clear your doubts and avoid confusion with the answers of some common mistakes and FAQs about SSO in this article. If you want to understand what Single Sign On is, you can refer to this article for more details.Common ErrorsUser not found in our system / User not provisioned: This means that the cl

social

Knowledge Base Article

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SSO

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Cancel Callback Node

​This document provides an overview of the Cancel Callback node in Guided Workflows, detailing its four configurable options to cancel callbacks across cases, profiles, specific case IDs, or outbound journey calls based on the loaded profile.​Various Fields in Cancel Callback NodeName: You can give

Service

Knowledge Base Article

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Guided Workflow Canvas

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About New Custom Field Editor

Custom Field Editor (Previous)Custom Field Editor (New)​​Improvements in the New Custom Field EditorEnhanced UI: Better segregation and grouping of the fields on UI.Ability to change the Field Type of Custom Fields from Multi to Single: ​Multi Select to Single Select Text Multi to TextWhenever a Mul

social

Knowledge Base Article

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Custom Fields

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Add an Apple Messages for Business account

Apple Messages for Business is a service that allows your organization to chat directly with your customers using the Messages app.​You can configure and add your Apple Messages for Business account in Sprinklr. By adding this account to Sprinklr, you will be able to interact with wider audiences. T

Service

Knowledge Base Article

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Account Addition

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Predictive Dialers

Definition: A predictive dialer is an automated outbound calling system designed to enhance contact center efficiency by automatically dialing numbers and connecting successful calls to available agents. It operates as a type of contact-first dialer, wherein calls are initially dialed to customers,

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Dialers

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Dynamic Record Manager - Setting up the Persona App

Before you Begin:In standard persona apps, the Data Connector isn't initially visible. This article provides a walkthrough on configuring a persona app to incorporate the Data ConnectorNote: To ensure the feature is enabled, please contact tickets@sprinklr.com and provide the Partner ID and Name. If

Service

Knowledge Base Article

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Entity Studio

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Create a Web Analytics Profile

Sprinklr has a holistic web analytics experience. If you do not have Google Analytics, SiteCatalyst, or Core Metrics, you may enter your platform’s parameters and map them to Sprinklr variables. For example, you can use the Custom Analytics Profile to create a Google Analytics URL using certain para

Publishing - SES

social

Social - SES

Web Analytics

Knowledge Base Article

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Web Analytics

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Sprinklr Service: 26.4 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

Sprinklr Service

New Article

26.4

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Android - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Older Versions

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Agent Self-monitoring Reporting Dashboard (Inbound - Voice)

The Agent Self-monitoring Reporting Dashboard (Inbound) is a standard dashboard created for agents to provide a quick summary of an agent's inbound call activity.As an agent, you can use this dashboard as a self-evaluation tool and view your performance for the selected timeframe.The dashboard provi

Care Reporting

Service

Voice

Knowledge Base Article

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Standard Inbound Voice Dashboards

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When to Use Routing Configuration

Routing Configurations are a set of action groups that perform actions on cases pending in the work queue based on defined conditions. The routing configuration checks all the pending cases in real time and instantly performs the defined actions on the case like dropping the skills tagged with the c

Service

Knowledge Base Article

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Basics of setting up Unified Routing

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Confidential Messages

OverviewIf your marketing campaign includes sensitive content, you might want to restrict access and visibility for such Messages. For example, you may not want confidential or sensitive product information becoming available to people outside the product team, before launch. In such a scenario, you

marketing

Knowledge Base Article

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Content Creation

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Add a PowerReviews Account

PowerReviews deliver cloud-based software that collects and displays ratings and reviews and questions and answers on websites. By adding your PowerReviews account directly into the Sprinklr platform, you can extend your brand's audience and engage with even more users from a single, unified pl

experience:space

article:howto

PowerReviews Account Addition

product:engagement

+4

Knowledge Base Article

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PowerReviews

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Google DV360 Ads Reporting Dimensions

Leverage this detailed list of all DV360 dimensions available in Sprinklr's Ads Reporting to operate the reporting dashboard better.Below helps you to understand the DV360 Channel Dimensions, their corresponding Sprinklr Dimension Names along with their description:-​​Dimension Name Sprinklr Di

marketing

Knowledge Base Article

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Reporting & Analytics

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Bulk Publishing - Organic Posts

Importing content in the Editorial Calendar is a great way to efficiently add a large volume of Messages, Campaigns, Sub-Campaigns, or Events. In this article, you will learn how to import content in bulk by uploading a CSV or Excel file to the Editorial Calendar.To import data into your calendar Cl

Editorial Calendar

marketing

import

Knowledge Base Article

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Calendar Import & Exports