Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.9K)

SH
Testing Lead Generation Forms for LinkedIn Ads

Lead gen forms are a feature designed to facilitate lead generation on LinkedIn Publishing. They are applicable only for the Lead Generation Objective on LinkedIn.  Users can publish a lead generation campaign as a draft without publishing an ad. This functionality is essential for usability improve

marketing

Knowledge Base Article

 • 

Advanced Use Cases

RS
View Activity ​Details for Published UGC Assets

With the Published Activity support for user-generated content, you can monitor the publishing activity of UGC assets, identifying which social accounts have posted the content and the corresponding market or region​. Steps to View Activity ​Details for Published UGC Assets​Click the New Tab icon .

social

Social - SES

UGC - SES

Knowledge Base Article

 • 

Advanced Use Cases

SH
Standard Co-browse Configuration

Co-browsing in Live Chat allows agents to securely view the customer’s screen and assist them in real time. This feature enhances customer support by enabling faster issue resolution and providing more personalized guidance. This article walks you through the end-to-end process of configuring co-bro

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Co-browsing

RS
Speech Profile in Voice Bots

You can create a common speech profile suitable for both IVR and Voice Bot applications, and designate languages along with their corresponding Text-to-Speech (TTS) and Automatic Speech Recognition (ASR) voices for each language.​Note: Any modifications made will not impact previous IVR flows. These

Service

Knowledge Base Article

 • 

Speech Profiles

RS
Automatically Optimize Images for Publishing

Image optimization tool helps in converting the user image file format, compressing it to reduce the file size, and performing other editing tasks so that the image adheres to all the channel specifications while publishing an image through Sprinklr. Image optimization in Sprinklr is available for F

26.1

Publishing - SES

social

Sprinklr Social

+2

Knowledge Base Article

 • 

Advanced capabilities

RS
Flutter - v12.0.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion and tar

Service

Knowledge Base Article

 • 

Older Versions

RS
Flutter - v14.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:The minimum supported Xcode version is Xcode 16.1.Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messen

Service

Knowledge Base Article

 • 

Older Versions

RS
Flutter - v11.1.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion 35.Grad

Service

Knowledge Base Article

 • 

Older Versions

RS
Assigning Roles to Users 

To assign roles to advocates based on their specific persona and responsibilities, on-site admins can empower them with distinct roles such as admin, publisher, and analyst, each equipped with precise permissions Steps to Assign Roles to AdvocatesRoles can be assigned to the approved/ rejected/ pend

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Advocacy User Management

RS
Enable Notification Templates in Advocacy

Admin can determine the notification preferences in the Admin Console. As an admin, you can determine whether or not Mobile, Site, and Email notifications will be sent out on specific occasions. You can also enable these notification templates. Here is how notifications are configured in the Admin C

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Platform Configuration

RS
Flutter - v15.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:The minimum supported Xcode version is Xcode 16.1.Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messen

Service

Knowledge Base Article

 • 

Flutter 15.0.0

RS
CTI Multisession Restrictions

Q. Why is it not possible to open both CTI and Sprinklr simultaneously on the same local machine?​A. Here is the reason:Voice calls utilize WebRTC technology for establishing real-time, persistent connections between a browser session and the voice server.When an agent accesses a Sprinklr page (eith

marketing

Insights

social

Service

Knowledge Base Article

 • 

Multisession Restrictions

RS
WhatsApp Reply Node in Journey Facilitator

Overview The WhatsApp Reply Node in Sprinklr's Journey Facilitator (JF) allows you to take dynamic actions based on user responses to WhatsApp messages. This feature enhances customer engagement by enabling more personalized and interactive communication flows.This article briefly outlines the

Service

Knowledge Base Article

 • 

Journey Builder

SH
Actions on Nodes/Elements in Journey Facilitator Canvas

Multiple Actions are allowed on different nodes or elements in the Journey Facilitator CanvasAdd New Node To add a new node between two existing nodes, click the Addition icon between the existing nodes and select the desired node.Actions on NodesHover over to the top right of any element/node and y

Service

Knowledge Base Article

 • 

Journey Builder

SH
Configuring Stickiness Settings in Queue

Stickiness settings are defined at work queue level and thus for all the cases that get routed to this work queue, same stickiness logic will be applied. Any case that is added to the work queue within the stickiness timeout would be considered as higher priority for assignment, than the other pendi

Service

Knowledge Base Article

 • 

Setting up Skill based routing

SH
Changes in Smart Bidding Recommendations​

Introduction The Smart Bulb Icon evaluates certain criteria at the backend to identify potential entities for the application of Smart Bidding or Smart Budget Application or both.  Methodology The bulb icon is supposed to identify entities as per various evaluation rules and make recommendations for

marketing

Knowledge Base Article

 • 

Overview

SH
Capacity Configuration for Omni-channel Agents

Unified routing allows Channel level capacity configuration where administrators can allocate and manage capacity across multiple communication channels within a contact center or customer service environment. In simple terms, users can set how much capacity should be consumed by each case for that

Service

Knowledge Base Article

 • 

Setting up Agent Capacity

RS
Flutter - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion and tar

Service

Knowledge Base Article

 • 

Older Versions

RS
Android - v12.0.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

 • 

Older Versions

RS
Android 11.1.1

Note:Sprinklr Messenger for Android supports minimum API 24Gradle version has been updated to 8.3.x and Android Gradle Plugin version has been updated to 8.1.xStep 1: Install Sprinklr Messenger 1. In your root's build.gradle file, add this Maven URL: https://clients-nexus.sprinklr.com/. ​ allpr

Service

Knowledge Base Article

 • 

Older Versions