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AI Creative Insights FAQs

Q: What does “No Detection” imply in best practice compliance?A: No Detection implies that the best practice rule is not applicable to that particular ad creative type. For example, if you are looking at Video length compliance then you might notice Not Applicable for all ads using Image assets (as

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Stats Imports FAQs

Q: Can I use a custom field or any other dimension as a unique identifier?A: No, currently only a few specific fields are supported as a unique identifiers. Sprinklr will map data only if one of these fields is available in the file.Given below are the unique identifiersCampaign IdAd Set IdAd Channe

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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React Native - v11.0.0

Note: We have changed our package name from @sprinklr/chat-native-client to @sprinklrjs/chat-native-client1) Install Sprinklr messenger** Install Sprinklr messenger in your project using package manager (yarn/npm) as mentioned below:yarn:yarn add @sprinklrjs/chat-native-client@11.0.0npm:npm install

Service

Knowledge Base Article

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Older Versions

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Android 11.1.1

Note:Sprinklr Messenger for Android supports minimum API 24Gradle version has been updated to 8.3.x and Android Gradle Plugin version has been updated to 8.1.xStep 1: Install Sprinklr Messenger 1. In your root's build.gradle file, add this Maven URL: https://clients-nexus.sprinklr.com/. ​ allpr

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Older Versions

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Android - v12.0.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Older Versions

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Android - v11.0.0

Note:Sprinklr Messenger for Android supports minimum API 24Gradle version has been updated to 8.3.x and Android Gradle Plugin version has been updated to 8.1.xStep 1: Install Sprinklr Messenger 1. In your root's build.gradle file, add this Maven URL: https://clients-nexus.sprinklr.com/. ​ allpr

Service

Knowledge Base Article

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Older Versions

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Preview Dialer

Preview DialersPreview dialers are agent-first dialers where a call is first sent to the agent in order to increase or generate more productive calls.Help call center agents review customer information through a window when they initiate or receive a phone call. Add significant value to customer ser

Service

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Dialers

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React Native Release Notes

iOS & Android React Native SDK​ Breaking Change: ​React Native Compatibility UpdateStarting with the July release, the minimum supported React Native version will be version 0.82. React Native itself no longer supports versions below 0.82, so the SDK aligns with that baseline. You must upgrade t

Service

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React Native

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Message Suggest Entry Point

When customers tap on any of the registered business phone numbers, a phone sheet appears allowing your customers to choose between voice and messaging. The Message Suggest feature allows your customers to contact you through Apple Messages for Business in the Messages app.​Businesses can reduce pho

Service

Knowledge Base Article

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Entry Points

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Sprinklr - Datorama Integration

With this integration, you can access Marketing, Advertising, Research, Care, and Engagement dashboards data powered by Sprinklr in Datorama to gain holistic insights from across your brand’s 30+ modern channels to understand the full impact of your global campaigns, including reach, top content, an

marketing

Insights

social

Service

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Knowledge Base Article

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Datorama

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Native Release Notes

iOS & Android Native SDK​ Note: Minimum Supported Xcode Version UpdateStarting with release 14.0.0, the minimum supported Xcode version is Xcode 16.1.Action Required: Update your development environments to meet this requirement and ensure compatibility without disruption.Version 15.0.0Release

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Knowledge Base Article

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Native

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Use Cases

Following are some common use cases of Stream ChatAudience engagement Stream chat allows the audience to engage with the streamer and other viewers in real-time by asking questions, providing feedback, and sharing their thoughts and opinions about the content being streamed.Q&A sessionsStream ch

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Stream Chat

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Steps to Build a Generative AI-Powered FAQ Bot

Creating a Generative AI-powered FAQ Bot can streamline customer support by providing instant, accurate responses to frequently asked questions. Follow these steps to build your FAQ bot:1. Create a Smart FAQ ModelFirst, you need to create a Smart FAQ Model. This model will leverage AI to provide rel

Service

Knowledge Base Article

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Before you build

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Enabling Single Logout (SLO) on Sprinklr

Single Logout (SLO) is a security feature in Single Sign-On (SSO) systems that ensures your session is terminated across all connected applications and services when you log out of one. By enabling SLO, organizations streamline session management and reduce the risk of unauthorized access, as you&#x

social

Knowledge Base Article

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SSO

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Flutter - v11.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion 35.Grad

Service

Knowledge Base Article

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Older Versions

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Flutter - v12.1.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion and tar

Service

Knowledge Base Article

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Older Versions

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Predictive Dialers

Definition: A predictive dialer is an automated outbound calling system designed to enhance contact center efficiency by automatically dialing numbers and connecting successful calls to available agents. It operates as a type of contact-first dialer, wherein calls are initially dialed to customers,

Sprinklr Service

20.10

Service

Updated Article

+1

Knowledge Base Article

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Dialers

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Add Facebook Pages with System User Functionality

OverviewFacebook pages connected to Sprinklr can sometimes become deactivated because they rely on individual user accounts. For example:The user who originally added the page to Sprinklr changes their Facebook password.The user is marked as spam or restricted by Meta.The user leaves the organizatio

26.1

Engagement - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Add Facebook account in Sprinklr

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Flutter - v12.0.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion and tar

Service

Knowledge Base Article

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Older Versions

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Flutter - v11.1.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion 35.Grad

Service

Knowledge Base Article

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Older Versions