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Outbound Message Macros

Macros are used to make multiple changes to entities at once, creating efficiencies in your workflows. Outbound Message macros also allow you to associate related SAM or Message macros that will apply to the respective content associated with an outbound message when the Outbound Mess

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Macros

Knowledge Base Article

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Asset classes with macros

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Sprinklr Homepage for Marketing Personas

As you log into Sprinklr, Homepage provides a personalized space that helps you get started with your work. The customizable homepage would include different widgets such as links to your favorite sections or graphs about the metrics you wish to track or status updates on the team's performance

marketing

Persona Apps

Knowledge Base Article

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Sprinklr Home page for Marketing Persona Apps

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What is Callback?

Many times, customers have complex queries that need more than one call to be resolved or would like to be contacted at another time. Brands want their agents to schedule a callback based on the customer's requirement or assign this callback to any available agent to solve the queries completel

Service

Knowledge Base Article

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Callback Overview

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Facebook Account Metrics

You can leverage account metrics to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged

social

Knowledge Base Article

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Facebook Account Metrics

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Create a Facebook Cross Post Video

A cross-posted video is published across different Pages, without having to share or upload it again. If you manage multiple Facebook Pages, you can cross-post videos across all those Pages from Sprinklr. This article will cover the steps to publish a cross-post video on multiple Facebook PagesSetup

social

Knowledge Base Article

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Create a post on Facebook

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Manage Galleries

OverviewFrom Gallery Management, you are able to edit a Gallery's name and delete a Gallery.Edit a Gallery's NameTo edit the name of a Gallery, hover over the Gallery's thumbnail and click the Edit icon .Enter a desired new Name and click Confirm to save your changes. The Gallery name

experience:space

edit a gallery's name

Display - SES

article:howto

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Knowledge Base Article

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Gallery

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Agent Capacity and its Utilization

In today's fast-paced customer service landscape, efficient resource management is crucial for delivering exceptional support. Unified Routing introduces the concept of Agent Capacity, a powerful feature that helps organizations optimize workload distribution among agents. In this article, we w

Service

Knowledge Base Article

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How Unified Routing works ?

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What is Employee Advocacy?

In today's dynamic business landscape, establishing your brand as a thought leader is paramount. This is where Sprinklr Advocacy comes into play - a comprehensive program that brings multiple benefits: Establish Brand Authority: Advocacy is instrumental in establishing your brand as a thought l

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy Acumen

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Add a Workspace Profile List

Workspace Profile lists allow Sprinklr users to make a curated group of users and save it as a list. Profile lists are available both at the Workspace-level and Customer-level. A list can fetch filters and tags from Profile Bios, Profile Statistics, and Profile Properties. You can also synchronize a

experience:space

cloud:core

marketing

add a workspace profile list

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Knowledge Base Article

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Profile List

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Overview

Agents have the ability to see what users are typing in real-time during a live chat conversation in Care Console. This feature gives agents valuable insight into the user's message before it's even sent, enabling them to prepare a response in advance and ultimately reducing average handli

Service

Knowledge Base Article

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Sneak Peek

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How to Export Ad Creatives from the Ads Creative Library

Instead of manually taking snapshots of multiple creative previews and compiling them into a file, you can directly take an export of these placements in your desired file format. The Ads Creative Library allows you to take an export of your creatives in different file formats an

marketing

Knowledge Base Article

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Export Ad Creatives

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Nailed Up PSTN Connection Troubleshooting

In simple terms, a nailed-up connection refers to using a landline or mobile phone as a tool for agents to receive telemarketing calls.Currently, when a user logs in, the WebRTC gets connected and the Sprinklr home page opens up.To establish a connection with the agent's phone, we immediately d

Service

Knowledge Base Article

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Nailed Up Connection

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Voice Unleashed: Exploring Sprinklr's Dynamic Connectivity Options

​In the field of advanced connectivity, Sprinklr emerges as an industry leader with its comprehensive range of connectivity options. In this enlightening article, unveil the power of Sprinklr's dynamic solutions, offering unparalleled flexibility, and control over your Voice Infrastructure. Del

service channels - voice

Service

Knowledge Base Article

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Different Connectivity Options

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Create a macro

How using Macros, you can perform a combination of tasks with a single click, removing redundancies in your workflows.Macros are used to execute multiple actions on an entity with a single click. Agents often need to perform a series of actions repeatedly in their daily workflow. For example, t

social

Knowledge Base Article

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Get started with macros

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Upload Images Larger than 8MB to Instagram

IntroductionWe understand the limitations Instagram places on image size and aspect ratio when publishing posts. To upload an image through Meta APIs, the maximum size allowed is 8MB, and the aspect ratio must fall within the range of 1.91:1 to 4:5. While these guidelines ensure consistent performan

social

Knowledge Base Article

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Other Publishing Capabilities

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Setting up Case Maker Rule

Before You BeginLearn how to configure an Inbound Rule that directs your message to a specific Case Maker rule.OverviewAfter receiving a message, the Case Maker evaluates whether to create a new case, link it to an existing case, close a case, or forward it to an agent, taking into account the syste

Service

Knowledge Base Article

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Bot Rule Setup

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Agent Unified Insights (Agent C-360 View)

The Agent Unified Insights (Agent C-360 View) provides a centralized, comprehensive overview of agent-related data. It consolidates key agent data, including login status, work queue, activity history, assigned cases, and more, to support efficient decision-making by supervisors.By offering a unifie

Service

Knowledge Base Article

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Overview of Simplified Supervisor Experience

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Accessibility Statement Of Sprinklr - Italian

Sprinklr is committed to making its web application accessible, in accordance with the Law of 9 January 2004, n. 4.This accessibility statement applies to Sprinklr web application.Compliance statusPartially compliantThis web application is partially compliant with the requirements set out in appendi

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Knowledge Base Article

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Sprinklr Accessibility and Compatibility Features

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Ozonetel Infrastructure Options

In today's digital age, delivering exceptional customer experiences requires efficient and effective communication channels. Sprinklr understands the importance of voice interactions in fostering meaningful connections. Sprinklr enables businesses to leverage powerful Voice Infrastructure conne

service channels - voice

Service

Knowledge Base Article

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Ozonetel

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Audit Trail of Rules

Sprinklr supports an audit trail for rules. In the Rule Engine, the audit trail of a rule will contain a log of changes made to the rule, the Sprinklr user who made the changes, and the time when the changes were made. Use this feature for additional insights and tracking the changes that have been

experience:space

cloud:core

module:rule-engine

article:howto

+7

Knowledge Base Article

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Introduction to Rule engine