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Sprinklr Service: 20.7 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

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Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Flutter Release Notes

iOS & Android Flutter SDK​ Note: Minimum Supported Xcode Version UpdateStarting with release 14.0.0, the minimum supported Xcode version is Xcode 16.1.Action Required: Update your development environments to meet this requirement and ensure compatibility without disruption.​Version 14.0.0Releas

Service

Knowledge Base Article

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Flutter

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Reference Guide for Sprinklr Marketing

Welcome to Sprinklr Marketing. This is your go-to guide with essential resources to get you started. Getting Started with MarketingLaunch your digital marketing campaigns and implement your use cases in Sprinklr Marketing.Quick Start Guide  Glossary  Setting up Users and User groupsSprinklr provides

marketing

Knowledge Base Article

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Reference Guide for Sprinklr Marketing

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Field Visibility

Visibility of a field is determined by their availability in other projects or portfolios. You can find existing fields in the ‘Choose Existing’ section while adding a column based on the level of the field’s visibility. Please note that for convenience, the words “Field” and “Column” are used inter

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Columns in Tasks

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What can I do with Facebook?

Facebook  is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

social

Knowledge Base Article

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Getting Started

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Manage Columns in Task Sheet View

In this article, we will see how to edit column properties, add/remove or re-order columns in the task sheet view. PermissionsTo manage columns in the task sheet view, you must have either admin or owner permissions within the project. You can perform following actions on columns: Edit Column Proper

marketing

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Task Sheet View

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What can I do with Facebook?

Facebook  is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

social

Knowledge Base Article

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Facebook Messenger Overview

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Project Notes Tab

In this article, you’ll learn how to add notes or post updates on your project. ​ To add a note, simply begin typing in the designated notes space. For adding multi-line text, use "shift + enter" on Windows or “shift + return” on Mac. You can also incorporate bullet points and numbered lis

marketing

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Project Tabs

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Whatsapp Business Account Migration Process

​Note: Before you begin adding a WhatsApp Business Account in Sprinklr, make sure you fulfill all the WhatsApp Business Account Addition Requirements. Customers can migrate their business phone numbers between WhatsApp Business Accounts (WABAs) and retain their display names, quality ratings, templa

Service

Knowledge Base Article

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WhatsApp Account Addition

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Difference between Outbound, Post Publishing, Pre-Publishing & Autofill Rules

​Autofill Rules​Autofill Rules are applied to outbound messages that are applied when the message is created. These rules can be used to autofill certain message properties by configuring conditions and actions for messages when they are drafted or sent for approval.​​Outbound Rules​Outbound Rules a

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Outbound Rules

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What can I do with Instagram?

Instagram is becoming a great social media platform for businesses. In this article, we share some use cases on how brands can leverage it for customer experience management. There are links to detailed guides on how to for each use case also.​1. Engage with your audience on Instagram:Engage better

Engagement

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Instagram

Knowledge Base Article

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Getting started

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Types of Accounts on X

FeatureTwitter Verified (Gold Checkmark)Twitter Premium (Blue Checkmark) Government Accounts (Grey Checkmark) CostFree  Subscription-based, varies based on countryFreeVerification Status Yellow checkmark for verified organizations, government accounts, and notable figuresBlue checkmark for payin

social

Knowledge Base Article

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Types of Accounts on X

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Standard dashboards in Benchmarking

In this article, you will get familiar with all the standard dashboards available in Benchmarking. A standard dashboard comes as a pre-built dashboard that will have a number of pre-added widgets corresponding to specific use cases. In Benchmarking, there are 10 use case-based standard dashboards th

Insights

Benchmarking

Knowledge Base Article

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Benchmarking Dashboards

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Facebook Best Practices

In this article, we list out some of the best practices to follow while using Facebook as a channel for your brand’s social media presence using Sprinklr.​Adding Facebook Page AccountPlease make sure your personal Facebook account must have an admin role on the Facebook Page that you'd like to add i

social

Knowledge Base Article

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Best Practices

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Simplified Context Switching

Before You BeginYou need to understand how to create Issue Types and Deploy them ( Under the Issue Type bots section).​OverviewDuring a conversation, if you wish to redirect the user based on a specific deployed issue type, especially in the event of a fallback or an invalid user reply, simplified c

Service

Knowledge Base Article

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Advanced Settings

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What can I do with X?

X (formerly Twitter) has grown tremendously over the past few years. We already covered all the reasons why your brand should make social media presence on X in this article. Here, we will be continuing with specific use cases that your brand can go for, once you have on boarded on this channel:​Get

social

Knowledge Base Article

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Getting started

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Types of Columns in Tasks/Projects

Project management offers a diverse range of column (field) types which can be added to your projects or tasks. The available field types are: Single Line Text Multi Line Text Number Attachment Checkbox Single Select Multi Select Date URL Email User Percentage CurrencyLet's discuss each one of

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Columns in Tasks

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FAQs

Account AdditionWhy am I seeing a blank screen while trying the embedded signup flow?Please make sure to use a listening URL to login to the Sprinklr environment from the ones mentioned below while adding an account using the embedded signup flowEnvironment Link Prod ​https://space-listening.sprinkl

Service

Knowledge Base Article

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FAQs

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Create a New Project Using a Template

In Project Management, the creation of projects and subprojects is streamlined with the use of project templates. Teams such as Marketing, Product/Design, Sales, and Operations can leverage standard and custom templates to save significant time while creating new projects. Types of templates in Proj

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Knowledge Base Article

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Manage Projects

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Create Template Messages for WeChat

In this article, you will learn about how to create a WeChat Template Message using the Digital Asset Manager. Using WeChat Template Message, you can prepare a message in advance and send it to a segment of followers who have engaged with your service accounts. You cannot send template messages from

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Publish on WeChat