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React Native Release Notes

iOS & Android React Native SDK​ Breaking Change: ​Minimum Supported React Native VersionStarting with April 2026 (upcoming release):The minimum supported React Native (RN) version will be React Native v0.80.This update aligns with React Native’s official deprecation of versions 0.79 and below.Ac

Service

Knowledge Base Article

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React Native

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Sprinklr - Datorama Integration

With this integration, you can access Marketing, Advertising, Research, Care, and Engagement dashboards data powered by Sprinklr in Datorama to gain holistic insights from across your brand’s 30+ modern channels to understand the full impact of your global campaigns, including reach, top content, an

marketing

Insights

social

Service

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Knowledge Base Article

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Datorama

RS
Enabling Single Logout (SLO) on Sprinklr

Single Logout (SLO) is a security feature in Single Sign-On (SSO) systems that ensures your session is terminated across all connected applications and services when you log out of one. By enabling SLO, organizations streamline session management and reduce the risk of unauthorized access, as you&#x

social

Knowledge Base Article

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SSO

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Predictive Dialers

Definition: A predictive dialer is an automated outbound calling system designed to enhance contact center efficiency by automatically dialing numbers and connecting successful calls to available agents. It operates as a type of contact-first dialer, wherein calls are initially dialed to customers,

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Dialers

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Native Release Notes

iOS & Android Native SDK​ Note: Minimum Supported Xcode Version UpdateStarting with release 14.0.0, the minimum supported Xcode version is Xcode 16.1.Action Required: Update your development environments to meet this requirement and ensure compatibility without disruption.Version 14.0.2 [Androi

Service

Knowledge Base Article

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Native

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Add Facebook Pages with System User Functionality

OverviewFacebook pages connected to Sprinklr can sometimes become deactivated because they rely on individual user accounts. For example:The user who originally added the page to Sprinklr changes their Facebook password.The user is marked as spam or restricted by Meta.The user leaves the organizatio

26.1

Engagement - SES

social

Sprinklr Social

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Knowledge Base Article

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Add Facebook account in Sprinklr

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How to Navigate the Ads Creative Library

Leverage the Ads Creative Library to select from existing or create new ad creatives for your ad campaigns.The Ad Creatives repository within the Asset Manager houses all your existing and new assets used for advertising efforts and provides a unified view of your social media practice. In

marketing

Knowledge Base Article

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Ads Creative Library Screen Explained

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Facebook Workplace Capabilities and Limitations

To utilize the Facebook Workplace channel to its maximum potential, you need to be aware of its capabilities and limitations. Here we list all the capabilities and limitations regarding Facebook Workplace in Sprinklr.Engagement Capabilities and LimitationsCapabilitiesSprinklr SupportedView Facebook

social

Knowledge Base Article

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Getting Started

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Canned Responses in Distributed

Canned Responses are predefined brand-compliant responses to routine customer questions such as 'how can I add a credit card to my account' or 'how do I apply for a refund'. You can simply document your responses, save these templates as canned responses, and let your agents use them whenever they g

Canned Responses in Distributed

social

Social - SES

DST - SES

+1

Knowledge Base Article

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Engagement (Distributed Admin)

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Sprinklr Social: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

17.4 New Features

17.4 New Capabilities

Social Engagement & Sales Release Notes

Knowledge Base Article

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v17.4.0 (April)

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Power BI Connector

Microsoft Power BI is a business analytics service that provides interactive visualizations with self-service business intelligence capabilities, enabling end-users to create reports and dashboards by themselves without having to depend on information technology staff or database administrators. You

experience:space

Insights

social

feature:integrations

+9

Knowledge Base Article

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Power BI

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Scheduled Exports

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. You ca

Service

Scheduled Exports

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Publishing on Stack Exchange

Stack Exchange is a large and much trusted online community consisting of 170+ Q&A websites on topics in diverse domains. Each site covers a specific topic, where questions, answers, and users are subject to a reputation award process. The reputation system allows the sites to be self-moderating

Publishing on Stack Exchange

social

Publishing Answers on Stack Exchange

Publishing Comments on Stack Exchange

Knowledge Base Article

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Stack Exchange

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Push Notifications

Push notifications allow users to receive real-time updates from the Live Chat Messenger, ensuring seamless communication even when the app is running in the background or closed. The flow diagram below illustrates how push notifications are handled, highlighting the SDK methods used at each stage:​

Service

Knowledge Base Article

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Push Notification

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Reference Guide for Sprinklr Marketing

Welcome to Sprinklr Marketing. This is your go-to guide with essential resources to get you started. Getting Started with MarketingLaunch your digital marketing campaigns and implement your use cases in Sprinklr Marketing.Quick Start Guide  Glossary  Setting up Users and User groupsSprinklr provides

marketing

Knowledge Base Article

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Reference Guide for Sprinklr Marketing

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Data Onboarding using S3 Connector

Marketers have a high volume of customer data that is difficult to manage and integrate for their customer experience efforts. Sprinklr offers secure and scalable data onboarding using one-time S3 configuration to import any amount of data. For recurring uploads, automation can be set up to push the

experience:space

Importing Profiles

article:howto

product:platform

+4

Knowledge Base Article

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Integration Guides

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Sprinklr Marketing: 26.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Instagram Channel Updates

April 2025With the release of Graph API v22, receiving usernames of profiles commenting on Instagram ad posts now requires additional account linkages. To access this data, your Instagram account must:Be linked to a Facebook PageHave both the Instagram account and Facebook Page under the same Busine

social

Service

Knowledge Base Article

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Getting started

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Sprinklr Service: 20.7 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Government Entity Onboarding for WhatsApp Channel

This article explains the end‑to‑end onboarding process for government entities on the WhatsApp Business channel. High-level Steps Valid Phone Number Procurement Client Business Manager (BM) Creation WhatsApp Business Account (WABA) Creation Government Entity Approval & Form Submission Business

Knowledge Base Article

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WhatsApp Account Addition