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Simplified Context Switching

Before You BeginYou need to understand how to create Issue Types and Deploy them ( Under the Issue Type bots section).​OverviewDuring a conversation, if you wish to redirect the user based on a specific deployed issue type, especially in the event of a fallback or an invalid user reply, simplified c

Service

Knowledge Base Article

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Advanced Settings

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Overview: Setting up Outbound Contact Center

Sprinklr Outbound offers a comprehensive solution for managing outbound campaigns and optimizing customer engagement. With its advanced features and functionalities, businesses can streamline their outbound communication strategies and drive better results.  Setting up an outbound contact center inv

Service

Knowledge Base Article

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Setting up Outbound Contact Centre

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What can I do with X?

X (formerly Twitter) has grown tremendously over the past few years. We already covered all the reasons why your brand should make social media presence on X in this article. Here, we will be continuing with specific use cases that your brand can go for, once you have on boarded on this channel:​Get

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Knowledge Base Article

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Getting Started - X (formerly Twitter)

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Common Errors & FAQs about SSO

Clear your doubts and avoid confusion with the answers of some common mistakes and FAQs about SSO in this article. If you want to understand what Single Sign On is, you can refer to this article for more details.Common ErrorsUser not found in our system / User not provisioned: This means that the cl

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Knowledge Base Article

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SSO

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Setting up the Export Preferences

The Export Preferences capability provides a window that lets you define the export preferences for future use. Using this capability, you can define the following security options for export files in Sprinklr:Whitelisting IP Addresses.Setting up expiration value for an export file.Restricting the e

Export Preferences

Knowledge Base Article

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Security

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Create a New Project Using a Template

In Project Management, the creation of projects and subprojects is streamlined with the use of project templates. Teams such as Marketing, Product/Design, Sales, and Operations can leverage standard and custom templates to save significant time while creating new projects. Types of templates in Proj

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marketing

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Knowledge Base Article

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Manage Projects

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Know your Email Account Type

To integrate your email account with Sprinklr Service, follow the specific instructions based on your account type:Google Email Service ProviderPersonalized Domain Account (@brand.com)If your email address uses a custom domain (Example, yourname@yourcompany.com), you are utilizing Google's G Suite (

Service

Knowledge Base Article

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Setup - Care Operations

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Best Practices when developing a user experience

Apple provides a few guidelines that you can follow while configuring the userflow for your Apple messages for Business Journey. These guidelines can help you in getting the userflow approved faster.Introductory/welcome message: Auto-respond to first message in a new conversation should be provided

Service

Knowledge Base Article

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Account Addition

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Create Shift Trade Requests Using Sprinklr Mobile Application

Shift Trades in a contact center allows you to exchange your scheduled shifts with another agent. This functionality provides the flexibility to manage personal commitments without disrupting service levels. In Sprinklr’s Workforce Management, you can raise full or partial, open or closed, and one-w

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Sprinklr Service

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Knowledge Base Article

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Create Requests

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How to set up Manual Newsletters?

Hand-pick messages and curate the content for personalized communication.​Manual Newsletters allow you to handpick messages and curate message content to showcase accurate insights and avoid any noise. This ensures more control over newsletter curation. With a manual newsletter, you can create a new

Insights

Knowledge Base Article

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Newsletter setup

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Supported Channels for Journey Facilitator

Modern customers interact with brands across multiple touchpoints, such as, emails, SMS, chat, social, messaging channels, etc. Here is a list of the channels that you can use on Sprinklr for Marketing Automation. Before You BeginBefore you begin to use any of the supported channels in your marketin

experience:space

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Marketing Automation

Supported Channels

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Knowledge Base Article

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Channel Overview

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View and Manage Published Messages (Sprinklr Distributed)

Keeping the published messages organized can be difficult, especially when managing content across multiple channels and accounts. With the help of the Outbox in Sprinklr Distributed and Editorial Calendar, users can see a comprehensive view of all the sent, scheduled, and drafted messages. To

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Social - SES

DST - SES

Knowledge Base Article

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Engagement (Distributed User)

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How to Install & Setup the Google Analytics 4 Ads Integration

Sprinklr uses OAuth to connect your Google Analytics 4 account to Sprinklr. Authenticating the Google Analytics account in Marketplace can be done by anyone who has admin access to the Google Analytics 4 account (Google Analytics 4 credentials are required).​​ Enablement Note: To learn more about ge

marketing

Knowledge Base Article

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Setting Up Google Analytics 4

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On-Demand Case Summary

Using Sprinklr AI+ in Care Console, it is possible to instantly produce a case summary of the text-based communication between a customer and the brand upon request without having to read the full conversation. The summary provides a concise overview of the conversation, highlighting key points and

case summary

ChatGPT

Care Console

Service

Knowledge Base Article

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Agent Assist

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Sprinklr 16.10.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

16.10 Release Notes

Modern Marketing

Knowledge Base Article

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v16.10.0 (August-November)

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Types of metrics in Facebook

Facebook Reporting revolves around six different types of metrics. These metrics help in analyzing the performance of your post or your Facebook Page. To understand the different categories of metrics and their specific use cases, we first need to understand what these categories mean. This article

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Knowledge Base Article

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Facebook reporting glossary

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Support Policy

Support Policy for Sprinklr Mobile SDKsSDK version structure At Sprinklr, the mobile SDK version number is composed of MAJOR.MINOR.PATCH, increment each of those based on the following: MAJOR version — When major changes are made to the SDK, includes major refactoring, breaking changes, infra upgrad

Service

Knowledge Base Article

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Support Policy

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Frequently Asked Questions

This article consists of some commonly asked questions regarding Facebook capabilities and limitations in Sprinklr.Please check Facebook Capabilities and Limitations for any general doubts & queries.​1. Can we publish stories on facebook as well?No, it is an API limitation as of now.​2. How many

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Knowledge Base Article

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Getting Started - Facebook

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Create Custom Fields with WFM Entities as Source

Custom Fields are flexible, user-defined properties available across various features in the Sprinklr Platform. They allow organizations to tag and categorize entities based on specific attributes, making it easier to filter, manage, and analyze data.You can create Custom Fields with source values s

Sprinklr Service

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Service

Knowledge Base Article

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Other Configurations

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Select Account Groups in Engagement Dashboard Columns

Engagement Dashboards provide a customizable display of content from which you can view, engage, respond to, and take action on the content. Engagement Dashboards content is organized into columns. The configuration of engagement columns controls the content that is displayed in a given dashboa

Account Groups in Engagement Dashboard Columns

Engagement - SES

Account Groups in Engagement Columns

social

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Knowledge Base Article

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Engagement Dashboard Fundamentals