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Components of Execute Action Node

The Execute Action Node is a powerful and versatile tool that drives automation within guided workflows, enabling seamless task execution and process optimization. By automating key actions, it eliminates manual intervention, reduces errors, and accelerates operational efficiency.One of its standout

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Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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Single Sign-On

What is SSO?Single Sign-On capability provides the end users an easier way to login compared to the email/password login method. Users can log in to the Sprinklr platform via their company’s enterprise login only, with just a click. For example, for a Microsoft user, who is logged into the Microsoft

social

Knowledge Base Article

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SSO

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Integrating Sprinklr Advocacy with Microsoft Apps

The Sprinklr - Advocacy app allows employees to discover, share, and engage with company-approved content directly within Microsoft Teams, Outlook, and M365. By integrating Advocacy into these platforms, organizations can streamline content engagement while keeping employees within their primary wor

Advocacy - SES

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Social - SES

Knowledge Base Article

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Integrations

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Create a Facebook Cross Post Video

A cross-posted video is published across different Pages, without having to share or upload it again. If you manage multiple Facebook Pages, you can cross-post videos across all those Pages from Sprinklr. This article will cover the steps to publish a cross-post video on multiple Facebook PagesSetup

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Knowledge Base Article

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Create a post on Facebook

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Request control to reply to Messenger DMs

Facebook policies prevent users from replying to a conversation in case the control is not present with the user. In those cases, you need to request control to the admin, who can then pass control. This might be required in cases where care agents/others want to take control of the conversation. Th

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Knowledge Base Article

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Reply from Engagement dashboards

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What can I do with Youtube?

YouTube is one of the most popular websites in the world. It has a massive user base, with over 2 billion monthly active users which is still growing. This article covers top reasons why your brand should make social media presence on Youtube. Once your brand is onboard on Youtube, there are multipl

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Knowledge Base Article

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Getting started

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Create a Facebook Branded Content Post

Branded content refers to Facebook Posts featuring a third party brand, product, or sponsor. When publishing through a verified Facebook Page, other verified accounts can be selected to publish with as branded content. You can use this feature to publish content in conjunction with other verified Fa

social

Knowledge Base Article

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Create a post on Facebook

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How to set up Automated Newsletters?

Recurring communication is now simplified with an Automated Newsletter.An automated newsletter is an important tool for corporate communication enabling users to set up regular communication such as daily coverage feeds for brands and competitors, recurring communication on campaigns to track progre

Insights

Knowledge Base Article

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Newsletter setup

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Compose Reddit Ads using Ads Manager

Advertise on Reddit and reach a wider group of audience. Through Reddit Ads in Sprinklr, you can advertise to a 100k + active community, and 500M+ monthly visitors globally, allowing your brand to reach a highly engaged and active audience. ​Now to compose reddit ads on Sprinklr through Ads Manager,

marketing

Knowledge Base Article

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Ads Publishing

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Convert Facebook dark posts into published posts

Sprinklr allows Facebook Dark Posts that were published in the Sprinklr platform to be converted into published posts at a later time. This capability allows you to make posts public when desired, giving greater flexibility in your workflows. This article will provide you with the details of how to

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Knowledge Base Article

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Other Publishing Capabilities

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Creating Followers Network Report

Follow the steps shown below to create a Followers Network report – Click the New Tab icon. Under Sprinklr Insights, click Audience Insights within Learn. On the Audience Study window, click the Create Audience Study button in the top right corner.​On the Select Business Objective popup window, sele

Followers Network Report

Insights

Audience Insights

Create Followers Network Report

Knowledge Base Article

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Followers Networks

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Instagram Frequently Asked Questions

This article consists of some commonly asked questions regarding Instagram capabilities and limitations in Sprinklr.​Please check the Instagram Capabilities and Limitations for any general doubts & queries.​1. Can users like an Instagram post and comments?No, it's an API limitation.​2. Can

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Knowledge Base Article

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Getting started

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Migrating record pages from Sandbox to production environment

Care console is one stop solution for the agents to work on their cases, and solve the customer queries with a unified customer 360 view. Admins can customize and configure the care console layout based on their requirements. Business Use CaseDuring the UAT phase of any client, care console record p

Service

Knowledge Base Article

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Additional Use Cases

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Broadcast an Announcement in Distributed

The announcement capability (within Sprinklr) allows system administrators to send announcements to all the users, including Distributed users within the platform. Announcements can be created to be displayed once. Administrators can also customize the end date for displaying the announcements. For

Broadcast an Announcement in Distributed

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Announcement

social

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Knowledge Base Article

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Governance (Distributed Admin)

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Setting up the Export Preferences

The Export Preferences capability provides a window that lets you define the export preferences for future use. Using this capability, you can define the following security options for export files in Sprinklr:Whitelisting IP Addresses.Setting up expiration value for an export file.Restricting the e

marketing

Insights

social

Service

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Knowledge Base Article

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Security

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How to Apply Ads Web Analytics when Cloning Ads

This article will cover the application of web analytics from Ads Manager using Quick or Advanced Cloning. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a so

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

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Volumetric Alert capabilities within Listening

An effective early warning system triggering alerts when a pre-defined specific threshold criterion is met ​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same: Listening Insights alertsProduct

Listening Alerts

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Listening volumetric alerts

Volumetric Alerts

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Knowledge Base Article

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Listening Volumetric Alerts

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Volumetric Alerts for Product Insights

An effective early warning system triggering alerts when a pre-defined specific threshold criterion is met ​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same: Listening Insights alerts Produc

Insights

Volumetric Alerts for Product Insights

Knowledge Base Article

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Alerts

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Add Multiple Page Administrators with Multiple Authorization Tokens (Facebook)

Multiple authorization tokens allow you to add multiple users to be recognized as the Facebook page administrator within the Sprinklr platform. The facebook page account will stay active even in cases wherein one admin’s account gets deactivated due to multiple reasons (reasons detailed out in this

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Knowledge Base Article

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Manage Facebook accounts

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Create Scheduled Exports to keep your team informed

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. You ca

Insights

Create Scheduled Exports

Knowledge Base Article

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Scheduled Exports