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iOS - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Service

Knowledge Base Article

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Older Versions

RS
Sprinklr Marketing: 26.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Voice Agent Assignment Performance

The Voice Agent Assignment Performance Records by Assignment Timestamp feature basically adds assignment-level detail to the Voice Agent Performance Report. Earlier, everything was rolled up into a single agent-level record, which made it hard to really understand what was happening at an individual

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

SH
FAQs (Supervisor Console)

​Find below the answers to frequently asked questions about Supervisor Console 2.0.​Is Supervisor Console 2.0 available only in persona mode?Supervisor Console 2.0 comes in the following views.Persona ModeHyperspace ModeHyperspace view is an integration of enterprise and persona view.​​Hyperspace vi

Service

Knowledge Base Article

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FAQs

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Setting Up a CFM Workflow API Event Workflow

The Sprinklr Audience Profile Event streamlines creating and updating customer profiles by capturing key moments in the customer journey, including online purchases, form submissions or cart abandonment. Integrated with the Sprinklr Customer Feedback Management Workflow API, this event empowers busi

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting Workflow Trigger Events

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Meta Conversion API Integration for WhatsApp

Sprinklr enables seamless integration between WhatsApp Business Messages and Meta’s Conversion API, providing closed-loop performance tracking for Click-to-WhatsApp (CTWA) campaigns.With this integration, brands can automatically transmit conversion events from WhatsApp conversations, whether bot-dr

Service

Knowledge Base Article

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Conversion API Integration

RS
Create Azure App for Yammer

This article is a guide to creating an Azure app for Yammer.Steps to Create Azure App for YammerGo to https://portal.Azure.com/#home.Click More Services under Azure Services.Click App Registration under Others.Click New Registration.Once you click New Registration, enter the name of the app you want

social

Knowledge Base Article

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Yammer

SH
Customizing Persona Apps with Persona App Manager

A Persona App is a simplified interface designed specifically for a user that helps them manage their daily activities. In Sprinklr, a set of standard persona apps are available based on common use cases, across product suites that do not need any customization. The users might have various roles su

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Customising Personas with Persona App Manager

RS
Flutter - v15.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:The minimum supported Xcode version is Xcode 16.1.Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messen

Service

Knowledge Base Article

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Older Versions

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Roles and Permissions in Community

Roles and Permissions feature provides a user-friendly way to effortlessly manage access rights for your community members and brand administrators. With this feature, you can easily create custom roles tailored to suit the needs of your organization. A key benefit of the feature is the ability to g

Service

Knowledge Base Article

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Roles and Permissions

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Video Monetization from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter. Account set up for monetisationFacebo

Video Monetization

Publishing - SES

Video Monetization from Sprinklr

social

+2

Knowledge Base Article

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Advanced capabilities

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How to Apply Adobe Web Analytics through Ads Composer & Ads Manager

1. Click the New Tab icon. Under Sprinklr Marketing (Ads), select Ads Composer within Execute.2. On the Ads Composer window, fill in the details. For more information, see About the Ads Composer.3. In the Creatives section, select Create new cre

marketing

Knowledge Base Article

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Publishing & Optimization

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Add a WeChat Account

Adding a WeChat account in Sprinklr allows your team to engage, publish, report, and monitor your brand's WeChat account from the Sprinklr platform.​To Generate AppID and AppSecret Key On the WeChat Public Platform website, log in with your WeChat credentials.On the lef

Service

Knowledge Base Article

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Add Account

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Create and Manage Webhook Subscription in Sprinklr

A webhook (also called a web callback or HTTP push API) enables third-party services to send real-time updates to your app. Updates are triggered by some event that occurs and the data is delivered to you immediately as it happens. When you receive the request, you handle it with some custom logic,

experience:space

Integrations

Manage Webhook Subscription

Create Webhook Subscription

+7

Knowledge Base Article

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Platform Modules

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iOS - v15.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Minimum supported Xcode version is Xcode 16.1.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two me

Service

Knowledge Base Article

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Older Versions

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Color-coding in Project Kanban View

OverviewColor-coding helps with data organization and visualization. You can easily highlight and communicate important information. For example, you can use different colors to represent completed, in-progress, or not-started tasks. In Kanban view, only the left seam of the cards is colored. You ca

marketing

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

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Project Kanban View

RS
Flutter - v15.1.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Compatibility RequirementsEnsure that your setup meets the requirements listed below:Category Requirement Supported Version Framework & Core Flutter SDK Version 3.16.0 and

Service

Knowledge Base Article

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Flutter 15.1.0

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How to Configure Home Page Widgets?

RECORD PAGE EDITOR Each persona has a defined view of its own and this is called the Record Page of the Persona. This view includes multiple tabs like Home Page, Queues, Agents, etc. Each page has a lot of different widgets that display various metrics, and these are customisable.   ​The Record Page

Service

Knowledge Base Article

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Overview

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Guided Workflow - Other Action Elements

This document gives detailed insights into the Other Actions element in the Guided Workflow Configurator. ​​​Create Support CaseThe Create Support Case node is primarily used when the Guided Workflow is integrated with Sprinklr Communities. It allows for the creation of support cases raised within t

Service

Knowledge Base Article

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Guided Workflow Canvas

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Manage Forecast Scenarios

The Forecast Scenario is an entity in Sprinklr Service’s Workforce Management (WFM) module that predicts inbound traffic volume (Volume Forecast) for a specified date range, along with agents required to maintain the service level based on the Volume Forecast.With integrated Forecasting and Capacity

Sprinklr Service

20.7.1

20.10

Service

+3

Knowledge Base Article

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Forecast Scenarios