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Configure Get Record Tool in Agent Copilot

The Get Records Tool allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Tool with Custom EntityFollow the steps below to

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Supported Tools

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Asset Reporting Use Cases

Use Cases of Asset Reporting in Paid​Split (A/B) Testing (Report on Image Assets)For multiple variations of the same image, you can test the performance by launching different versions and optimizing towards the best-performing image.You can report on your image posts using Paid metrics within Ads R

marketing

Knowledge Base Article

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Overview

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Create and add a webform

1) Click on Guided Path within Resolve under Agent Augmentation.2) Click on Create New Guided Workflow in the top right corner.3) Give Name, Description and click Create4) By clicking on the plus sign in the canvas you can get a list of actions that can be performed by adding nodes.5) Click on plus

Service

Knowledge Base Article

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Webform

RS
Approval Column

OverviewYou can create an Approval column in the Task Sheet to track approval responses and view how many approvals are completed and pending. You can also send automated or manual reminders to your Approvers to keep content publishing on track. Approvers receive platform and email notifications and

marketing

PM_TASK_SHEET_VIEW

Knowledge Base Article

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Columns in Tasks

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Archive/ Unarchive Inbox Notifications

OverviewYou can archive or unarchive notifications in your Inbox to declutter and organize it. This lets you focus on what's most important while still retaining access to archived information when needed. Archive an Inbox Notification1. Click the Inbox icon on your Left Navigation  2. Hover ov

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marketing

PM_GENERIC_2

Knowledge Base Article

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Inbox

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How to Apply Dynamic Image Templates to Catalogs

Dynamic Image Templates give you the ability to incorporate desired changes in the product images in one or more product feeds without the need for editing and uploading product feed sheets over and over again. This unique feature offers a way to efficiently change the way product images are display

marketing

Knowledge Base Article

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How to apply DIT on Catalogs

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Suggesting Content - UGC (Advocacy)

User Generated Content (UGC) refers to the Content Suggestions made by the advocates who are part of the program. It enables brands to leverage real experiences, opinions, and stories from their advocates. It helps amplify the brand's message, build credibility, and foster a sense of community

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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External Sharing through Link

To share your Editorial Calendar with external stakeholders, you can generate a shareable external link. Click the Options icon on the top right corner of your window and select Get External Link. External links can be secured through passwords and by enabling SSO authentication. This mitigates the

marketing

Knowledge Base Article

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Calendar Actions

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Add, Edit and Remove Widgets in a Reporting Dashboard

OverviewWidgets help you see data and insights on different specific and individual aspects of your Projects and Portfolios. You can create multiple customizable and editable Widgets for your Reporting Dashboard to gather data on different performance indicators.Add a Widget1. Click the Reports butt

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marketing

PM_GENERIC_2

Knowledge Base Article

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Global Reporting

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Managing Export Audits

The export audit window in Sprinklr contains the list of all the exports that were generated from the platform. It will help you identify if the export link is still active or not. Additionally, it also helps you in identifying the time after which a link will be expired.Internal NoteDP Details: SEC

marketing

Insights

social

Service

+1

Knowledge Base Article

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Security

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Best Practices for Jabra Headphones

In this article, learn about the best practices to follow for Jabra headphones. Jabra headphones are used by agents in call centre for communication with customers. The following list contains the best practices that agents need to follow for better call quality when they are using headphones. Do’s

Service

Knowledge Base Article

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Headphones Integration in Call Controls

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How to Use Fixed Time Intervals in Smart Ad Rotation Strategy Groups

Eliminate the daily, manual task of pausing/starting ad variants and save a lot of your time.You can manually set the time interval based on which you want to rotate your ads. Select the Frequency of Ad Rotation and the Number of Ads to be live simultaneously within each Ad Set. For every interval,

marketing

Knowledge Base Article

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Setting Up Smart Ad Rotation

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Other Paid Rule Use Cases

This article will cover examples of the following use cases for Paid Rules:Stopping ads containing red flag keywords from runningNotifying users if an ad is disapproved by native channelsNotifying users if a Paid Initiative is missing an end dateNotifying users if an ad is active but not spendingPau

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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Manage reporting dashboards

In this article, we will walk you through all the options available under the 3 dots of the Listening dashboards and the different actions you can take to manage your dashboards.Share dashboardOnce you have created a dashboard, you can share it internally as well as externally. You can also export t

social

manage reporting dashboards

Knowledge Base Article

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Manage Dashboards (3-dots Options)

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Circular Dependency Error

A Circular Dependency can occur when you try to create dependencies between Tasks that already depend on each other, either directly or indirectly, creating a loop. For example, if you have two Tasks with a pre-existing Dependency, you cannot create any other Dependency between them. Doing so would

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marketing

PM_PROJECT_AUTOMATIONS_2

Knowledge Base Article

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Dependencies

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Create Survey Translations

Creating survey translations allows you to reach a wider audience and gather feedback from respondents who speak different languages. To create a translated version of your survey, you can use the Translation feature in the Survey Builder. This feature allows you to add new languages to your survey

Service

Knowledge Base Article

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Language Translations

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How To Setup Feeds for Automated Campaigns

Sprinklr's advanced feature, the automated campaign feed, provides you with a seamless solution to create multiple ads for your campaign by harnessing the power of Dynamic Image Templates (DIT) and a Feed Data Sheet. This efficient process streamlines your advertising efforts and maximizes your camp

marketing

Knowledge Base Article

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Feed Setup

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Campaign - Overview Tab

About the Overview TabNote: View Sub-Campaigns in a chronological order in the overview tab of the Campaigns - in descending order based on their creation dates. This provides a clearer and more organized view of the sub-campaigns, allowing you to seamlessly identify and prioritize the most recent o

campaign management

Overview Tab

marketing

Knowledge Base Article

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Introduction

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Minimize Inconsistency in LinkedIn Demographics Data

To protect LinkedIn member privacy, demographic metrics were approximated. As the metrics were approximated, the data was not consistent with native while broken down by demographic dimensions such as Company, Job Title, etc. when comparing:Similar time ranges, for example, reporting on results over

marketing

Knowledge Base Article

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LinkedIn Advanced Capabilities

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Alerts

Email alerts for Case Create/Update failure Sprinklr Salesforce Integration provides the capability to set up email alerts on the failure of operations on the Salesforce side triggered from the Sprinklr side, such as Case creation and Case update failures from the Salesforce App in Sprinklr Marketpl

marketing

Insights

social

Service

Knowledge Base Article

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Troubleshooting and FAQs