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Add an SMS Hub Account

In Sprinklr, you have the option to add an SMS Hub account to facilitate outbound messages. With this feature, you can conveniently send messages to your target audience through SMS.Enablement note:To learn more about getting this capability enabled, please work with your Success Manager.Key Feature

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SMS Hub

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Request control to reply to Messenger DMs

Facebook policies prevent users from replying to a conversation in case the control is not present with the user. In those cases, you need to request control to the admin, who can then pass control. This might be required in cases where care agents/others want to take control of the conversation. Th

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Reply from Engagement dashboards

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Single Sign-On

What is SSO?Single Sign-On capability provides the end users an easier way to login compared to the email/password login method. Users can log in to the Sprinklr platform via their company’s enterprise login only, with just a click. For example, for a Microsoft user, who is logged into the Microsoft

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SSO

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Create a Facebook Branded Content Post

Branded content refers to Facebook Posts featuring a third party brand, product, or sponsor. When publishing through a verified Facebook Page, other verified accounts can be selected to publish with as branded content. You can use this feature to publish content in conjunction with other verified Fa

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Create a post on Facebook

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Add Multiple Page Administrators with Multiple Authorization Tokens (Facebook)

Multiple authorization tokens allow you to add multiple users to be recognized as the Facebook page administrator within the Sprinklr platform. The facebook page account will stay active even in cases wherein one admin’s account gets deactivated due to multiple reasons (reasons detailed out in this

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Manage Facebook accounts

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Project Notes Tab

In this article, you’ll learn how to add notes or post updates on your project. ​ To add a note, simply begin typing in the designated notes space. For adding multi-line text, use "shift + enter" on Windows or “shift + return” on Mac. You can also incorporate bullet points and numbered lis

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Project Tabs

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Manage Shift Trade Policies

Shift Trades in a contact center allow agents to exchange scheduled shifts with one another. This functionality provides agents the flexibility to manage personal commitments without disrupting service levels. Configuring Shift Trade Policies that align with your business requirements can improve ag

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Shift Trade

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AI Tracking Engine

The AI Tracking Engine Report for contact drivers aids in tracking success rates and failures of the AI model, testing configurations, simplifying debugging, and providing continuous monitoring of contact driver detection.The AI Tracking Engine Report belongs to the Conversational Analytics Report

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Detailed Report Glossary

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Manage Ranking Criteria

The Ranking Criteria module helps Workforce Managers create consistent, data-driven workflows to evaluate and rank agents based on performance. Using standardized metrics, such as average handling time (AHT) or Schedule Adherence, managers can define how each metric is measured, weighted, and scored

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Ranking Criteria

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What can I do with Instagram?

Instagram is becoming a great social media platform for businesses. In this article, we share some use cases on how brands can leverage it for customer experience management. There are links to detailed guides on how to for each use case also.​1. Engage with your audience on Instagram:Engage better

Engagement

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Instagram

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Getting started

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Dialer Selection during External Transfers

Sprinklr Voice now allows agents to select a dialer during external call transfers. This article provides information on the behavior of dialer selection and call flow during an external transfer in Sprinklr Voice. Key CapabilitiesAgents can select a dialer when transferring calls externallyAdmins c

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Dialer Selection

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Sprinklr's AI Studio

Introduction to AI StudioSprinklr AI Studio is a powerful tool that allows Sprinklr Insights customers to create customized AI text classification models without requiring any coding or engineering expertise. This means that businesses can leverage the power of AI to accurately filter and categorize

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Sprinklr's AI Studio

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Create a Facebook Cross Post Video

A cross-posted video is published across different Pages, without having to share or upload it again. If you manage multiple Facebook Pages, you can cross-post videos across all those Pages from Sprinklr. This article will cover the steps to publish a cross-post video on multiple Facebook PagesSetup

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Create a post on Facebook

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Create Scheduled Exports to keep your team informed

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. You ca

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Create Scheduled Exports

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Scheduled Exports

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Volumetric Alert capabilities within Listening

An effective early warning system triggering alerts when a pre-defined specific threshold criterion is met ​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same: Listening Insights alertsProduct

Listening Alerts

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Listening volumetric alerts

Volumetric Alerts

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Listening Volumetric Alerts

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Volumetric Alerts for Product Insights

An effective early warning system triggering alerts when a pre-defined specific threshold criterion is met ​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same: Listening Insights alerts Produc

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Volumetric Alerts for Product Insights

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Alerts

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Types of Accounts on X

FeatureTwitter Verified (Gold Checkmark)Twitter Premium (Blue Checkmark) Government Accounts (Grey Checkmark) CostFree  Subscription-based, varies based on countryFreeVerification Status Yellow checkmark for verified organizations, government accounts, and notable figuresBlue checkmark for payin

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Types of Accounts on X

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Apply Handover Protocol Using Rule Engine

Handover Protocol is a functionality that allows bots and agents to hand off control of the conversation on Instagram to each other. This article walks you through the process of setting rule engine flow with the actions and controls present for Instagram hand over protocol process. Apply Handover P

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Advanced capabilities

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Add a Trustpilot Account

Adding a Trustpilot account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Trustpilot account from the Sprinklr platform. To learn more about getting this capabil

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Trustpilot

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Compose Reddit Ads using Ads Manager

Advertise on Reddit and reach a wider group of audience. Through Reddit Ads in Sprinklr, you can advertise to a 100k + active community, and 500M+ monthly visitors globally, allowing your brand to reach a highly engaged and active audience. ​Now to compose reddit ads on Sprinklr through Ads Manager,

marketing

Knowledge Base Article

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Ads Publishing