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Smart Response Compliance

Let your audience know that you care about them by ensuring your responses are unbiased and empathic.While engaging with your customers on different social media channels, you can respond to and address customer queries, posts, messages, etc. through Sprinklr. These responses can be vetted by an AI-

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Engagement - SES

Brand Guidelines

Check Response Compliance

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Knowledge Base Article

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Leverage AI for better engagement

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Rich Text Messages on Sprinklr Live Chat

You have the capability to send visually appealing messages to your customers on Sprinklr Live Chat. This feature enables you to engage with your audience more effectively by incorporating rich text elements with your message, enhancing the overall customer experience and interaction quality.Enablem

Service

Knowledge Base Article

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Rich Text Messages

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Update user properties seamlessly using Macros

You have the ability to create macros for the new asset type “Users”. Additionally, you will be able to set/unset user properties in bulk in the user settings window using macros. Other bulk actions include the addition of static user groups, activating/deactivating users, setting user persona, enab

bulk uploads users to multiple clients

Insights

social

bulk upload users

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release_note

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Macros

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Catalogue Integration Methods

Integrating a product catalogue into Sprinklr provides a centralized repository for managing a wide range of goods and services within an ecosystem. This integration streamlines product management by consolidating and standardizing information, ensuring consistent data presentation across all channe

Service

Knowledge Base Article

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Catalog Integration

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Custom Entity Application - Nodes in a Dialogue Tree

Before You BeginWithin the Miscellaneous Settings section of Advanced Settings in the Conversation AI application, toggle the switch to Enable Beta Nodes.Additionally, learn more about custom entities to understand if it satisfies your use-case.OverviewEach custom entity comprises multiple fields. I

Service

Knowledge Base Article

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Entity Studio

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Linkedin Channel Updates

Keep up with the latest Linkedin Channel updates here.March 2023Linkedin Polls - Sprinklr empowers Social Media Managers/Publishing Supervisor to publish Linkedin Polls by integrating Linkedin Poll API to publish and fetch Linkedin Poll Posts. You can use Linkedin Polls posts in Quick publisher &

Service

Knowledge Base Article

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Engagement on Linkedin

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Facebook Channel Updates

Keep up with the latest Facebook Channel updates here.June 2024Policies for going live on Facebook have been changed to align with the industry standards. To continue using Facebook Live seamlessly after 10 June 2024, your account must meet the following requirements.Your account must be at least 60

social

Service

Knowledge Base Article

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Getting Started

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Hard Masking of PII Content

Hard masking of PII (Personally Identifiable Information) content refers to a technique used to protect sensitive personal data by partially or completely obscuring specific information within a message. PII includes data elements such as names, addresses, social security numbers, phone numbers, and

Service

Knowledge Base Article

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PII Masking

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Submit Survey Node

Elevate your bot's capabilities by incorporating the Submit Survey node into its workflows. This integration enables the storage of responses in custom fields. As your bot engages with users and asks survey questions, the data it gathers can seamlessly be stored in designated custom fields, enhancin

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Troubleshooting

Agent Side video call popup is not comingPlease make sure the routing logic steps have been followed correctly. Common errors includeUser not having the desired skill or skill proficiency valueUser not present in the work queueIt could be that the particular agent/ work queue capacity is full. Pleas

Service

Knowledge Base Article

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Troubleshooting

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VKontakte as a Benchmarking source

​​VKontakte, VK in short,​​ is one of the biggest social channels in Russia. By having the ability to add accounts from this popular social platform in Benchmarking, you will have a more comprehensive benchmarking experience.​Overview of VKontakte as a sourceSource: VK (VKontakte)Source of data: Soc

Insights

Knowledge Base Article

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VK

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Publish Instagram Reel

This article helps you with the steps for publishing Instagram Reels through Sprinklr. Reels are short, entertaining videos on Instagram, where you can express your creativity and bring your brand to life. People come to Reels to participate in cultural trends, collaborate with the community and dis

Publishing - SES

Sprinklr Social

Social - SES

Updated Article

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Knowledge Base Article

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Publish a post to Instagram

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Certificate Based Token Generation

This guide will walk you through the process of creating an access token using the JWT (JSON Web Token). This is a certificate-based token generation approach that eliminates the need to store any token while ensuring secure authentication and information exchange. This process involves using a JWT

marketing

Insights

social

Service

+1

Knowledge Base Article

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Security

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Sprinklr Service On ServiceNow v2

With an AI-powered, bi-directional integration to ServiceNow, your social team and care agents can use their system of record to provide omnichannel engagement and support to customers and prospects, with a complete picture of the customer’s experience. This will reduce agent costs by leveraging you

Insights

Knowledge Base Article

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Integration Guides

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18.2 Key Changes in User Experience

Usability is the key focus for Sprinklr this year, and we continue our efforts toward making Sprinklr simpler, better, and consistent. There are some exciting major changes in the 18.2 release, where users will experience a change in platform appearance and behavior.Launchpad ChangesWe are delighted

18.2 Key Changes in User Experience

18.2 UX Changes

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social

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Knowledge Base Article

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v18.2 Winter Release (February)

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Identify Facebook External Mentions Using Rule Engine

External Facebook Mentions, mentions of the Brand that were not posted to the Brand's Facebook Wall, can now be fetched from external Facebook profiles or pages. This article explains how  to configure rules based on whether or not a message is an External Facebook Mention.Identifying External

social

Knowledge Base Article

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Reply from Engagement dashboards

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Log in to Account After Setting Up Two-Factor Authentication

After successfully setting up Two-factor Authentication for your user profile, you will always be prompted to log in using 2FA into your Sprinklr account. Follow the steps mentioned below to log in to your account after setting up 2FA.Login Steps using 2-Factor AuthenticationGo to https://app.sprink

social

Knowledge Base Article

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Advanced Capabilities

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Print as a Listening source

By adding Print as a Listening source, you can listen to and learn from print data.Print is what goes to newsstands in the form of the newspaper every morning and is delivered to more than 2.5 billion consumers of print news. Print media is important because it creates credibility. Investing in prin

Insights

Print Data

Print as a Listening Source

Knowledge Base Article

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Print

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Create Smart Alerts in Benchmarking

Proactive alerts on anomalies identified by Sprinklr's AI.The new Benchmarking Alert module covers alert configuration for all the data powered by the Benchmarking data source. The Smart Alerts can be created in the following two ways – Directly from a Benchmarking data source powered widget in any

Smart Alerts in Benchmarking

Insights

Knowledge Base Article

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Alerts in Benchmarking

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Meta Brand Safety and Suitability Tools

Meta several brand suitability controls for preventing your ads from running alongside certain types of content on Facebook, Instagram and Meta Audience Network. You can use these controls in combination or on their own. Brand suitability controls help advertisers control where ads are delivered on

marketing

Knowledge Base Article

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Facebook Advanced Capabilities