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Customize Cards in Task Kanban View

In the Kanban view for tasks, you can customize the information displayed on the task detail card according to your preferences. You can add/remove task fields from task detail card and customize the layout of your task cards. Follow the steps below to customize the task cards in the kanban view:Cli

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PM_TASK_KANBAN_VIEW_2

PM_GENERIC_2

Knowledge Base Article

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Task Kanban View

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Scheduled Report capabilities within Listening

Schedule a report delivery at an optimal time at regular intervals to monitor a crisis event ​The new Listening module covers scheduled report configuration for all the data powered by the Listening data source. All standard/custom dimensions from the following modules can be used to create a schedu

Scheduled Report

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alert

Scheduled Summary Report

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Knowledge Base Article

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Listening Scheduled Summary Report

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Dynamic Workflow node for Voicebot

Note: This node is part of Sprinklr AI+. Enable this node by raising a support ticket at tickets@sprinklr.com.OverviewThe Dynamic Workflow Node(DWD) is a component in a chatbot's dialogue tree, designed to enhance the chatbot's conversational capabilities and create more human-like interac

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Enhance your voicebot with AI+

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Change or Edit Thumbnails in a Video Post

Sprinklr allows you to select a custom thumbnail while posting videos on social media channels using Digital Asset Management and Publisher. Use this capability to customize posts that contain videos. In this article, we will cover the steps to add thumbnails to videos while publishing.Change or Edi

Publishing - SES

social

Social - SES

Knowledge Base Article

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Getting started with publishing

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Scheduled Exports

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. You ca

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Scheduled Exports

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Add Facebook Workplace Account in Sprinklr

Facebook Workplace is an online collaborative software tool developed by Meta Platforms. It facilitates online group work, instant messaging, video conferencing, and news sharing. This article states steps to add your Facebook Workplace Bot account on Sprinklr.StepsClick the New Tab icon. Under the

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Knowledge Base Article

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Add Facebook account in Sprinklr

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Overview: Setting up Inbound Contact Center

​Sprinklr Inbound offers a fully automated, more efficient omnichannel experience for contacting customer support and giving a 360-degree view of the customer's data. Inbound voice unified care console enables cross-channel support for effective communication.​Prerequisites for Configuring Inbo

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Knowledge Base Article

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Unleash Power of Sprinklr Contact Centre in Simple Steps

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Rich Text Messages on Sprinklr Live Chat

You have the capability to send visually appealing messages to your customers on Sprinklr Live Chat. This feature enables you to engage with your audience more effectively by incorporating rich text elements with your message, enhancing the overall customer experience and interaction quality.Enablem

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Rich Text Messages

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Smart Response Compliance

Let your audience know that you care about them by ensuring your responses are unbiased and empathic.While engaging with your customers on different social media channels, you can respond to and address customer queries, posts, messages, etc. through Sprinklr. These responses can be vetted by an AI-

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Engagement - SES

Brand Guidelines

Check Response Compliance

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Knowledge Base Article

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Leverage AI for better engagement

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Certificate Based Token Generation

This guide will walk you through the process of creating an access token using the JWT (JSON Web Token). This is a certificate-based token generation approach that eliminates the need to store any token while ensuring secure authentication and information exchange. This process involves using a JWT

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Insights

social

Service

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Knowledge Base Article

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Security

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Custom Entity Application - Nodes in a Dialogue Tree

Before You BeginWithin the Miscellaneous Settings section of Advanced Settings in the Conversation AI application, toggle the switch to Enable Beta Nodes.Additionally, learn more about custom entities to understand if it satisfies your use-case.OverviewEach custom entity comprises multiple fields. I

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Knowledge Base Article

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Entity Studio

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Linkedin Channel Updates

Keep up with the latest Linkedin Channel updates here.March 2023Linkedin Polls - Sprinklr empowers Social Media Managers/Publishing Supervisor to publish Linkedin Polls by integrating Linkedin Poll API to publish and fetch Linkedin Poll Posts. You can use Linkedin Polls posts in Quick publisher &

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Knowledge Base Article

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Engagement on Linkedin

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Catalogue Integration Methods

Integrating a product catalogue into Sprinklr provides a centralized repository for managing a wide range of goods and services within an ecosystem. This integration streamlines product management by consolidating and standardizing information, ensuring consistent data presentation across all channe

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Catalog Integration

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VKontakte as a Benchmarking source

​​VKontakte, VK in short,​​ is one of the biggest social channels in Russia. By having the ability to add accounts from this popular social platform in Benchmarking, you will have a more comprehensive benchmarking experience.​Overview of VKontakte as a sourceSource: VK (VKontakte)Source of data: Soc

Insights

Knowledge Base Article

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VK

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Log in to Account After Setting Up Two-Factor Authentication

After successfully setting up Two-factor Authentication for your user profile, you will always be prompted to log in using 2FA into your Sprinklr account. Follow the steps mentioned below to log in to your account after setting up 2FA.Login Steps using 2-Factor AuthenticationGo to https://app.sprink

social

Knowledge Base Article

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Advanced Capabilities

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Facebook Channel Updates

Keep up with the latest Facebook Channel updates here.June 2024Policies for going live on Facebook have been changed to align with the industry standards. To continue using Facebook Live seamlessly after 10 June 2024, your account must meet the following requirements.Your account must be at least 60

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Service

Knowledge Base Article

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Getting Started

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Hard Masking of PII Content

Hard masking of PII (Personally Identifiable Information) content refers to a technique used to protect sensitive personal data by partially or completely obscuring specific information within a message. PII includes data elements such as names, addresses, social security numbers, phone numbers, and

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PII Masking

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Update user properties seamlessly using Macros

You have the ability to create macros for the new asset type “Users”. Additionally, you will be able to set/unset user properties in bulk in the user settings window using macros. Other bulk actions include the addition of static user groups, activating/deactivating users, setting user persona, enab

bulk uploads users to multiple clients

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social

bulk upload users

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Macros

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Publish Instagram Reel

This article helps you with the steps for publishing Instagram Reels through Sprinklr. Reels are short, entertaining videos on Instagram, where you can express your creativity and bring your brand to life. People come to Reels to participate in cultural trends, collaborate with the community and dis

Publishing - SES

Sprinklr Social

Social - SES

Updated Article

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Knowledge Base Article

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Publish a post to Instagram

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How to Check for Dependencies in Sandbox

What are Dependencies?These are the objects which are not selected by the user but still get transferred by the system(and this is expected) to the destination environment as they are dependent on the user-selected object.For example: When configuring a rule inside Sprinklr, it may have other objec

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social

Sandbox Dependencies

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Pushing Outbound Change Set