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How to access AI Studio and the required permissions

Navigating to AI StudioThere are two ways to navigate to AI Studio – through regular user flow and persona app.Regular user flowClick the New Tab icon. Under Sprinklr Insights, click AI Studio within Learn. You will then see the AI Projects Record Manager window with a list of previously created pro

Insights

ai studio

AI Studio permissions

Knowledge Base Article

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Sprinklr's AI Studio

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Use Cases of Appointment Booking

Video ConsultationUsing appointment choice, customers can schedule video calls in pre-defined slots for the purposes of consultation. This consultation can take many forms like coaching/tutoring in the educational sector, telemedicine in the health industry, scheduled promotional product tours in e-

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Knowledge Base Article

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Appointment Booking

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Events Repository in Forecasting

The Events Repository allows you to create and manage events centrally within the Workforce Management (WFM) system. It helps you account for abnormal fluctuations in interaction volumes or average handling time caused by events not covered by typical seasonal, intra-week, or intra-day trends. Examp

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Knowledge Base Article

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Forecast Scenarios

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Utilising Skill Proficiency for Assignment

Skill proficiency can be effectively utilized in skill-based routing to ensure that customer interactions are assigned to agents who possess the required skills and expertise at the desired proficiency level. Unified Routing allows organizations to define proficiencies for different skills based on

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Knowledge Base Article

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Setting up Skills

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Manage Global and Workspace Queues

Once you have created a queue within Sprinklr, you can edit your queue details, update your queue permissions and remove the queue permanently. In this section, we will go over how to manage workspace and global queues. Besides navigating to the workspace and global queues, the process of managing t

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Global Queues

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Knowledge Base Article

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Queue

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Associate assets in the Asset Manager

In Asset Manager, you can associate related assets to a single master asset. With associated assets, you can upload a master asset that teams can associate with sub-assets, allowing various versions of the asset to be uploaded.In this article, we have listed the steps to associate assets in the asse

DAM - SES

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associate assets

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Knowledge Base Article

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Advanced Capabilities

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Manage Vanity URLs

Vanity URLs can be managed from Vanity URL Management.Copy Vanity URL to ClipboardCopy a Vanity URL to your clipboard by hovering over the Vanity URL's Options icon  and select Copy.​Edit a Vanity URLHover over the Vanity URL's Options icon  and select Edit.Make your desired changes and cl

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vanity urls

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Knowledge Base Article

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Vanity urls

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Create & Remove Columns in a Pipeline

Sprinklr's Data Engine merges data from multiple sources into a Pipeline that transforms the combined data into a single report. Sometimes you'll want to create a column in order to manipulate data into custom metrics for a desired report that was previously not able to be done due to unde

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Reporting - SES

Social - SES

Knowledge Base Article

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Data Flow

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Introduction to Case Management

OverviewCase Management in Sprinklr enables brands to address customer inquiries and issues across different communication channels, such as social media, messaging apps, email, and phone. It provides a centralized platform for businesses to monitor and respond to customer inquiries, requests, and c

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Knowledge Base Article

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What is Case Management

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Actions Avaialble in Audience Manager

Effectively manage your audience across different advertising channels using these actions in the Audience Manager.In the Audience Manager, there are several actions that you can take on audiences across your advertising channels and accounts, including sharing, cloning, deleting, and editing your e

marketing

Knowledge Base Article

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Getting Started

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Make Content Searchable in the Advocacy Site

Within Sprinklr Advocacy, advocates can search their content/ keywords easily, by clicking on the search icon present upfront on the Home tab in the Advocacy site. Advocates can use the search functionality to find content related to the issues, topics, or campaigns that the advocacy focuses on. To

Advocacy - SES

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Social - SES

Knowledge Base Article

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Content Administration

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Automatic Triggering of Guided Workflows

You can create a rule to automatically trigger guided workflows in the Care Console quick window, third pane, or modal view when specific configured conditions are met. In the modal view, the guided workflow will appear on the agent's window, regardless of the screen they are currently on.To Cr

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Knowledge Base Article

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Initiating a Guided Workflow

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Publish and Manage X Threads

A Twitter thread is a series of tweets posted on Twitter that are connected to one another and can be read as one continuous post. With a thread, you can provide additional context, an update, or an extended point by connecting multiple Tweets together. In other words, Twitter threads allow you to t

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Knowledge Base Article

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Publish and Manage Threaded Tweets

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How to Configure Focus Areas & Agent Skills?

Agent SkillsIn Conversational Analytics, the creation of specific skills is instrumental in delving into the nuances of agent-customer interactions. For instance, skills such as "Opening" focus on an agent's ability to initiate conversations effectively by incorporating greetings, sel

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Knowledge Base Article

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Configuring Insights Hub

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Section Configurations

Section Configurations is a feature that enables users to modify and customize individual sections within a community page. This feature allows brands to divide a page into multiple sections and create distinct sections that align with the organization's branding and goals. The feature's f

Service

Knowledge Base Article

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Page Layout

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Compare two different groups of clusters in Smart Theme Explorer

Learn how to use Compare Mode in Smart Theme Explorer to compare two different groups of clusters.​Sprinklr's Smart Theme Explorer helps you discover top themes automatically synthesized from conversations using unsupervised clustering. It provides you with an advanced comparison mode using whi

Insights

Knowledge Base Article

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How to use Smart Clusters?

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Configure Distributed Home Page with Widgets

You can customize the available widgets on the Home Page of the Distributed environment, based on your Persona or business requirements. Below is a quick overview of the widgets. Home Page WidgetsAccount Summary: With the help of the Account Summary widget you can add/re-add/reactivate accounts dire

Configure Sprinklr Distributed Home Page

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Configure Sprinklr Distributed Home Page with Widgets

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Knowledge Base Article

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Platform Setup (Distributed Admin)

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Instagram Account Insights

You can leverage Instagram insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed

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Sprinklr Social

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Knowledge Base Article

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Reporting Glossary

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Introduction to Conversational AI

OverviewSprinklr’s Conversational AI is designed to optimise customer interactions by utilising advanced Natural Language Processing (NLP) algorithms to comprehend and engage with customers, thus ensuring efficient communication. Conversational Agents (Chatbots)Conversational agents, often called ch

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Knowledge Base Article

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What is Conversational AI

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How to Choose the Right SDK for Your App

Selecting the right SDK for your app development can be a complex decision, especially with multiple frameworks and platforms to consider. Sprinklr offers a range of SDKs tailored to different development environments, ensuring seamless integration with your app. The right choice depends on your exi

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Knowledge Base Article

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Frameworks Overview