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Standard Social Extracts

The Standard Social Extracts offer a means of extracting raw data of various social networks along with agent hygiene and performance data. These are presented in form of extracts compiling some of the most common use cases desired by clients - including the following reports:​​1. Case Extract2. Cas

Service

Knowledge Base Article

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Data Extract

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Embed the Gallery in Site and/or App (Earned Content)

OverviewOnce you’re ready to put the Sprinklr Gallery on your site or app, you’ll see the Embed Generator icon . When you click , your unique embed code will be generated.This embed code is unique to your Gallery, is extremely performant and stable, as well as dynamic. Anytime design, content, or ta

experience:space

Display - SES

embed gallery

article:howto

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Gallery

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Whisper Barge-in Report

Whisper Barge-In Report provides detailed information for each monitored call, including case details, call direction (inbound or outbound), type of monitoring action (listen, whisper, or barge-in), duration of the monitoring session, and the number of times monitoring was initiated.Business Use Cas

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Detailed Dashboards

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Add a WeChat Customer Service Account

Integrating your WeChat Customer Service account with Sprinklr enables your team to engage with customers, publish content, generate reports, and monitor interactions directly from the Sprinklr platform.PrerequisitesA verified WeCom account is required to access all available features.Ensure you are

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Add Account

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Virtual Background for Agents

You can now allow your agents to apply a virtual background during video calls with customers which allows them to take calls from anywhere by removing distractions in the background while maintaining utmost professionalism and encouraging remote collaboration. Allow agents to use custom images or b

Service

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Additional Features

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Survey Summary Report

The Survey Summary Report shows the summary and status of the Survey sent to the customer associated with the Case, including whether the survey is filled out, in progress, or just opened. When you create a new widget in a reporting dashboard using the Survey Reports data source, the Survey Summary

Sprinklr Service

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Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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Standard Voice reports - Outbound

The outbound report provides the validation on all the outbound calls/cases observed at the Agent, Case, and Campaign level interactions.User Persona: Managerial LevelSection 1: Call Centre Performance Overview - OutboundThis report summarizes the overall call center performance that are necessary f

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Standard Outbound Voice Dashboards

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Embed the Gallery in Site and/or App (Owned Content)

Once you’re ready to put the Sprinklr Gallery on your site or app, you’ll see the Embed Generator icon . When you click , your unique embed code will be generated.This embed code is unique to your Gallery, is extremely performant and stable, as well as dynamic. Anytime design, content, or tagging ch

experience:space

Display - SES

embed gallery

article:howto

+7

Knowledge Base Article

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Gallery

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User

1. Creates a new UserEndpoint: POST /paid/governance/create/userRequest Body :Field DescriptionsFieldTypeRequiredDescriptionemailStringYesEmail address of the usernameStringYesFull name of the userprofilePictureStringNoURL of the user's profile pictureteamsListNoList of team associations for th

marketing

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Governance

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Unified API for WeChat Customer Service on Sprinklr

You have the capability to use WeChat Customer Service as a channel for your customer care services. WeChat Customer Service accounts will be added to Sprinklr as accounts, and all messages sent to these accounts will be routed to Sprinklr. You can create multiple contact URLs for each customer serv

WeChat Customer Service on Sprinklr

social

WeChat Customer Service

Unified API for WeChat Customer Service on Sprinklr

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WeChat Customer Service

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Unified API for WeChat Customer Service on Sprinklr

You have the capability to use WeChat Customer Service as a channel for your customer care services. WeChat Customer Service accounts will be added to Sprinklr as accounts, and all messages sent to these accounts will be routed to Sprinklr. You can create multiple contact URLs for each customer serv

social

Knowledge Base Article

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WeChat Customer Service Account

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Whisper Barge-In Report

The Whisper Barge-In Report shows detailed information about call monitoring activities, including Listening, Whispering, and Barge-In actions performed within the system. These activities can be performed by supervisors on the Supervisor Console, providing details of the supervisors who initiated t

Service

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Detailed Report Glossary

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Ads Web Analaytics FAQs

Can I use Channel Post/Story ID in my Sprinklr Web Analytics Profile?Since Web Analytics is applied before the ad is sent to the channel, Sprinklr does not know the Post / Story ID at that time. Only after publishing, the Post / Story ID is generated. Sprinklr is not able to update the Web URL strin

marketing

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Troubleshooting & FAQs

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Agent Login Logout Report

The Agent Login Logout Report shows the exact time agents log in and out of the platform, including the time they log in for each session. This report is useful in several scenarios, including monitoring agents' login and logout activity, tracking their total logged-in time, and counting the nu

26.1

Sprinklr Service

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Updated Article

Knowledge Base Article

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Detailed Report Glossary

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Inbound Case Report

Overview:This report provides metrics and dimensions which govern information about the case-level data from the time the case was opened/created in the system till the time the status of the case is closed. 'Case Number / Case ID' is Unique identifier of this report.Data Aggregation and F

Service

Knowledge Base Article

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Report Glossary

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Importing Stats Files Manually

SUMMARYThis article covers how to manually import files in stats import after a template has been created..Import stats using Manual ImportClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Tools and Settings within Plan.On the Ads Settings window, select Stats Imports wit

marketing

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Setting Up Stats Import

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Voice Report

Overview:Voice Report provides the entire information about the calls made (both inbound and outbound calls) from customer perspective. All the metrics provided in this glossary are at a “Call Level”. Each call is associated to a unique conversation Id corresponding to which all the details of that

Service

Knowledge Base Article

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Report Glossary

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How to Create Multiple Ads with Creative Variations using Dynamic Image Templates and Bulk Import

When you use an Image Template in a Dynamic Product Ad, the template is linked to a product feed or catalog, and the content of the template is dynamically updated for each Ad. For regular Ads, however, you need to manually update the images for each ad creative, which becomes a tedious process. For

marketing

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Create Multiple Ads with Creative Variations using Dynamic Image Templates and Bulk Import

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Calibration Report

The Calibration Report analyzes variance and alignment between auditors and calibrators during calibration evaluations. It provides detailed insights into alignment and variance at both item and category levels. The Calibration Report belongs to the Quality Management Report Group.Metrics and Dimens

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Detailed Report Glossary

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AppsFlyer Ads Reporting Metrics & Dimensions

Once your AppsFlyer is integrated, you'll be able to view analytics data in Ads Reporting. The following metrics are available and can be used to build widgets in custom dashboards.Supported Dimensions and Metrics for ReportingAvailable DimensionsDimensionsDescriptionAppsFlyer Ad IDThe Ad ID as

marketing

Knowledge Base Article

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Reporting & Analytics