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Volume Thresholds in Listening

Safeguard against unintentionally overshooting your mentions in the contract due to a broad Topic. Sprinklr Insights allows you to set thresholds at the Overall and Workspace level so that you do not accidentally consume unusually high mentions. Note: New Sprinklr clients follow this simplified beha

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Sprinklr Service: 26.4 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

Sprinklr Service

New Article

26.4

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Manage Slots in Sprinklr Workforce Management

Slots in Sprinklr Workforce Management are specific time periods within a schedule that an agent is assigned. You can create Time Off and Overtime slots with either hourly or daily granularity, depending on the level of detail required.Daily Slots: Daily Slots are scheduling intervals grouped by ful

Service

Knowledge Base Article

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Slot Management

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What is Application Testing?

OverviewConversational AI is becoming more and more popular among brands as a way to improve their customers' experiences. However, creating these bots can take a lot of time.To address these challenges, Application Testing is a useful tool that enables brands to carry out comprehensive testing

Service

Knowledge Base Article

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Testing Bot Workflows

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Instagram Best Practices

In this article, we list out some of the best practices to follow while using Instagram as a channel for your brand’s social media presence using Sprinklr.Add Instagram Business/Creator AccountPlease make sure that the Instagram Account is a Business Account.Please make sure that the desired Instagr

social

Service

Knowledge Base Article

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Getting started

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Facebook Domain Verification

Domain Verification allows domain owners to edit link previews coming from their owned sites. Brands can verify that they own certain domains through Facebook's Business Manager. Verification functionality is available to all businesses and establishes access at domain level, including all sub-

social

Knowledge Base Article

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Publishing in Facebook

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Add Facebook Business Manager Account To Sprinklr

​Facebook Business Manager allows you to manage ad accounts, pages, and people having access to them, all in one place. This article will guide you on how to add your Facebook Business Manager Account into Sprinklr.​Please note that the user who adds the Business Manager account into Sprinklr should

Service

Knowledge Base Article

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Add Facebook account in Sprinklr

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Add Facebook Business Manager Account To Sprinklr

​Facebook Business Manager allows you to manage ad accounts, pages, and people having access to them, all in one place. This article will guide you on how to add your Facebook Business Manager Account into Sprinklr.​Please note that the user who adds the Business Manager account into Sprinklr should

Service

Knowledge Base Article

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Adding Facebook Business Manager

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Multi-lingual Support in Live Chat

In Sprinklr Live Chat, the capability to add support for multiple languages within a single Live Chat application is available. There are various methods for defining the language of the live chat, enabling brands to adapt to the diverse needs of their users or customers. This feature facilitates sm

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Multi-lingual Support

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Create alerts for a Product/Location Insights use case

To create Smart Alerts for a practical use caseCreating Smart Alerts for Product Insights is similar to an alert configuration in the Listening module. The same has been covered in this article.​To create Volumetric Alerts for a practical use caseLet us dive into a sample use case corresponding to t

Insights

Knowledge Base Article

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Product/Location Insights Use Case

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Publish to Link in Bio in Distributed

Sprinklr Link in Bio in Distributed allows you to add your existing Instagram/TikTok posts to your Link in Bio feed. In addition, you can create an "Only Link in Bio" post, which will be added to your LiB feed but not on the Native channel feeds. These posts can be used to highlight campai

Link in Bio in Distributed

social

Link in Bio

Social - SES

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Knowledge Base Article

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Engagement (Distributed User)

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FAQs about Auto Provisioning

Clear your doubts and avoid confusion with the answers of some FAQs about user auto provisioning in this article. If you want to understand what User Auto provisioning is, you can refer to this article for more details.FAQsWhat is an SSO attribute?An SSO attribute is a characteristic or trait of an

social

Knowledge Base Article

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User Auto provisioning

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Generate and Edit Images with Sprinklr AI+

OverviewWith Sprinklr AI+, you can do more than just generate unique images for your posts — you can also enhance and customize them using the AI-powered Image Editor. The Media Uploader lets you create AI-generated images from text prompts or reference visuals, which you can then refine manually or

marketing

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

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What Can Cause X Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social channels, to connect to your accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social network h

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Change Instagram Accounts linked to Facebook pages

This article details out the process to change the linked Facebook pages and Instagram accounts. Before proceeding, please make sure your personal Facebook account has an admin role on the page that you'd like to connect to. If the page isn't in the drop-down on your Instagram profile, che

social

Knowledge Base Article

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Setting up Instagram in Sprinklr

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The Sprinklr APIs

Sprinklr offers a variety of robust, convenient and simple RESTful Web service APIs to integrate data from Sprinklr to any external system. Through Sprinklr’s API portal, your developers can create Web applications to interact directly with data that resides in Sprinklr. Among the available features

experience:space

marketing

Insights

article:howto

+5

Knowledge Base Article

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Platform Modules

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How to Replace Ad Values in Ads Manager Pivot

SUMMARYThis article will cover the advanced Replace Value From Table capability which is a powerful tool that allows you to quickly edit and swap/replace values in seconds .Replace Value from ads manager pivotOn the Ads Manager Pivot window, hover over the Options icon alongside the desired ad enti

marketing

Knowledge Base Article

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Functionalities

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Sprinklr - Datorama Integration

With this integration, you can access Marketing, Advertising, Research, Care, and Engagement dashboards data powered by Sprinklr in Datorama to gain holistic insights from across your brand’s 30+ modern channels to understand the full impact of your global campaigns, including reach, top content, an

marketing

Insights

social

Service

+2

Knowledge Base Article

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Datorama

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Snapchat Ads Optimisation Window

Choose the conversion window for your ads to see when maximum of your ad viewers are influenced.​​Enablement Note: The use of this capability requires that Sprinklr Advertising be enabled in your environment. To learn more about it, please work with your Success Manager.​Snapchat's optimisation

marketing

Knowledge Base Article

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Advanced Snapchat Capabilities

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Create a Facebook Post

This article will cover the steps and guidelines on how to create a post to one or more Facebook accounts in Publisher. You can add content, urls, photos, videos, use publish labels, apply macros and custom fields. You can also specify the feed targeting, mention other published Facebook pages, bran

social

Service

Knowledge Base Article

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Create a post on Facebook