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Setup Gamification Criteria with Points and Badges in Advocacy

Gamification, the strategic integration of game mechanics into Advocacy, aims to elevate user engagement, adoption, and loyalty within the platform. Advocacy sites house an extensive array of content tailored for employee sharing.  Brands leverage this content sharing to amplify their brand's s

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration

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Filters in Planner (Editorial Calendar) within Distributed

In the Planner (Editorial Calendar), using filters can help you zero in on the information that you need to see by allowing you to select specific criteria that content meets in order to be displayed. You can opt to filter the Editorial Calendar by status, for example, and see only those messages th

Filter the Editorial Calendar

About Editorial Calendar

social

Social - SES

+6

Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Send Direct Messages Through Facebook Messenger

When you reply to direct messages in Sprinklr, your response will be sent to the user through Facebook Messenger. Brands can provide personalized customer care and resolve issues with such one-on-one conversations with fans. This article explains how to reply to private messages that your page has r

social

Service

Knowledge Base Article

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Reply from Engagement dashboards

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Website Analytics

Website analytics enables you to understand how users interact with your Knowledge Base. This helps you to optimize content and improve user experience. This section provides detailed insights into user behavior, including page views, session durations, and navigation patterns. By analyzing these pa

Service

Knowledge Base Article

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Reporting and Analytics

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Details - Security Update to Meta Media Data

We are changing how we store digital media (e.g. Photos, videos) originating from Meta (Facebook, Instagram, WhatsApp) private conversations. While these updates will enhance the way Sprinklr stores the media assets of customers, they might also require to do a one time adjustment in their workflow

social

Knowledge Base Article

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Meta Media Access Updates

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Import Product Catalog (Owned Content)

If creating a Shoppable Gallery or PDP Gallery, you’ll need to import a product catalog (provided by the client's Technical Team) using Sprinklr’s Commerce API. For more information on Shoppable Gallery or PDP Gallery, read Gallery Applications and Required Modules.Import a Product CatalogProvi

experience:space

Display - SES

article:howto

release:N-A

+5

Knowledge Base Article

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Gallery

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Ad Comment Reporting Value Proposition

​PersonaProblemSolution1. Media Planner, Media Executioner​​​​​​​​​2.Ads Insights AnalystBrands risk losing control of their messages, and any negativity posted online could turn new consumers away.​​​​​​​Difficulty in getting insights on sentiment analysis of people's reviews and comments.With

marketing

Knowledge Base Article

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Getting Started

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Adding closed captioning for LinkedIn videos while publishing

Closed captioning can be included for LinkedIn videos while publishing from within the Sprinklr platform.To add a closed caption in LinkedIn videosNote:Upload SRT Files as caption files with "English" language while adding Caption Language. The "CC" option will be present for enabling

LinkedIn

social

publishing

Knowledge Base Article

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Publish on LinkedIn

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Enable AI+ in Advocacy

AI+ is designed to make your content creation as effortless and engaging as possible. Here’s what you can achieve with Sprinklr AI+ on Advocacy.Personalized and Optimized Captions: AI+ enables advocates to create and fine-tune customized captions tailored for various social media platforms

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Administration

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Sprinklr Marketing: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or click on a Product t

18.2 Release

Modern Marketing

release_note

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v18.2 Winter Release (February)

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Service Command Centers Powered by Sprinklr Display

Service Command Centers are purpose-built, Always On displays that drive accountability through real-time transparency. They offer AI-powered insights and KPIs in real-time from 30+ sources across voice, digital, social, first-party, and third-party channels. These insights enable leaders and superv

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Sources FAQs

Below are some of the frequently asked questions about Sources in Media Monitoring & Analytics –If the customer has the Listening module will enable MM&A to enrich my existing Listening data?Yes. If the customer has both listening and MM&A, the listening data is enriched with MM&A me

Insights

Knowledge Base Article

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FAQs

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Customise your prompt

Overlay Popup Prompt​​FieldDescriptionPrompt Creative TypeSelect Overlay Popup Prompt from the dropdown.Prompt Creative NameEnter a creative name. It will not be visible to the customers.LayoutSelect the desired layout of the creative from the dropdown e.g. media, Headline, Content & 1

Service

Knowledge Base Article

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Configuration Steps

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Paid Initiatives in Editorial Calendar

View & Engage with Paid InitiativesOn selecting Paid Initiative as the desired content type while configuring view settings, you can view all your Paid Initiatives in Sprinklr’s Editorial Calendar. Paid Initiative as a content type is only available for the views mentioned in this article.To Na

Editorial Calendar

marketing

Paid Initiatives

Knowledge Base Article

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Paid Content

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Add Posts from an RSS Feed on Advocacy

Integrating RSS feeds into your advocacy site simplifies content curation and distribution. By automatically publishing articles from diverse sources, you enhance your brand's content pool and engage your audience with valuable insights. This feature offers a dynamic way to ensure that your adv

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Publish a post using BlueSky

IntroductionBlueSky is a new social media platform similar to Twitter that enables users to connect more openly and decentralisedly. It empowers individuals to control their data and interact across various apps, facilitating easier sharing and communication without being locked into a single compan

social

Knowledge Base Article

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BlueSky

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Using Ad Post Preview in Ads Reporting

In Ads Reporting, you can track and monitor the performance of your ad posts along with a preview of the creative generated within the widget. This article will provide an overview of the Post Card visualization for ad posts and dynamic creative previews.Use CasesSeamless and efficient reporting exp

marketing

Knowledge Base Article

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Ad Post Reporting Preview

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Messages in Production Dashboards

Streamline your content production process with ease by managing messages using our Production Dashboards. These dashboards offer a variety of features such as refresh, filter, sort, and group-by capabilities that allow you to easily access, view, and manage your messages. You can access the All Mes

List View

marketing

messages

Production Dashboard

Knowledge Base Article

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Overview

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Deploying a Smart FAQ Model in a Dialogue Tree using Smart FAQ node

Before You BeginCreate a Smart FAQ Model, add relevant Content Sources, and ensure the Content Sources are active.OverviewIn this article, we will discuss about utilizing the Smart FAQ model you have created to deploy FAQ bots powered by generative AI using Smart FAQ node.The Smart FAQ node is a mor

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Google DV360 Ads Reporting Dimensions

Leverage this detailed list of all DV360 dimensions available in Sprinklr's Ads Reporting to gain more insight into your DV360 Ads.Given below is a list of all DV360 dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDescriptionsActive View: Custom Metric IDGoogle DV

marketing

Knowledge Base Article

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Dimensions