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Create Smart Alerts in Benchmarking

Proactive alerts on anomalies identified by Sprinklr's AI.The new Benchmarking Alert module covers alert configuration for all the data powered by the Benchmarking data source. The Smart Alerts can be created in the following two ways – Directly from a Benchmarking data source powered widget in any

Smart Alerts in Benchmarking

Insights

Knowledge Base Article

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Alerts in Benchmarking

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How to Get AI Creative Insights Enabled

SUMMARYThis article covers the process to get an AI-powered insights dashboard enabledEnablement ProcessThis feature is available for all advertising partners. To enable this feature, send all logo files and brand names used by the brand to tickets@sprinklr.comBackfill of data will be done for the l

marketing

Knowledge Base Article

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Enablement

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Call Detailed Report

This is an agent level report and thus the Call Activity values recorded are based on/ derived from the Agents’ console or the workspace. This section gives insights on every case with respect to each agent involved in the case, provides the time split/ time taken during the call processing and the

Service

Knowledge Base Article

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Reporting & Analytics

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Troubleshooting

Agent Side video call popup is not comingPlease make sure the routing logic steps have been followed correctly. Common errors includeUser not having the desired skill or skill proficiency valueUser not present in the work queueIt could be that the particular agent/ work queue capacity is full. Pleas

Service

Knowledge Base Article

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Troubleshooting

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Submit Survey Node

Elevate your bot's capabilities by incorporating the Submit Survey node into its workflows. This integration enables the storage of responses in custom fields. As your bot engages with users and asks survey questions, the data it gathers can seamlessly be stored in designated custom fields, enhancin

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Unified Performance Analytics

Brands often invest heavily in content creation, paid media, and organic social strategies. However, without a unified performance framework, they lack a holistic view of how these efforts contribute to brand growth and conversions. This article will help you:Understand the key challenges brands fac

marketing

Knowledge Base Article

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Unified Performance Analytics

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How to Use Application Testing for Whatsapp?

To learn about Application Testing, see What is Application Testing?​Before You StartNote: To enable Application Testing for Whatsapp, please contact tickets@sprinklr.com and provide the Partner Name ID and Name. If you are unsure of your Partner ID and Name, please contact your Success Manager for

Service

Knowledge Base Article

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Testing Bot Workflows

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Voice Queue (Per Call) Report

The Voice Queue (Per Call) Report provides comprehensive Queue details at the call level, counting each call as a single entity even if it is assigned multiple times. It offers in-depth information on service levels, service rates, abandons, calls taken, and various call times associated with each c

Service

Knowledge Base Article

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Detailed Report Glossary

RS
Activate Instagram Sharing in Advocacy

Starting with release 19.11.1, from 2nd December 2024, advocates will no longer be able to connect their personal Instagram profiles to the advocacy site. Due to a recent change from Meta, we are discontinuing the ability to connect and reauthorize Instagram personal profiles within Sprinklr Advocac

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Administration

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How to Configure Agent Analytics View

In this article, you learn how to personalize and customize the widgets featured on the agent analytics page. These widgets offer flexibility, enabling you to choose and configure the metrics and information as per your requirement.Getting the Record Page ID for an Agent Analytics PageRight click an

Service

Knowledge Base Article

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Agent Analytics

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Publish Instagram Reel

This article helps you with the steps for publishing Instagram Reels through Sprinklr. Reels are short, entertaining videos on Instagram, where you can express your creativity and bring your brand to life. People come to Reels to participate in cultural trends, collaborate with the community and dis

Publishing - SES

Sprinklr Social

Social - SES

Updated Article

+1

Knowledge Base Article

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Publish a post to Instagram

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ACW Reporting

After-call work (ACW) refers to the process of documenting and tracking the tasks and activities that are performed by customer service representatives after a customer call is finished. This can include tasks such as entering notes about the call into a customer management system, updating customer

Service

Knowledge Base Article

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ACW Reporting

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Call Summary

This is a call/ case level report, and thus the Call Activity values recorded are based on/ derived from the customers’ call records. This section gives insights on the overview of every outbound case with all the agents involved throughout the case and provides the time split/ time taken during the

Service

Knowledge Base Article

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Reporting & Analytics

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Identify Facebook External Mentions Using Rule Engine

External Facebook Mentions, mentions of the Brand that were not posted to the Brand's Facebook Wall, can now be fetched from external Facebook profiles or pages. This article explains how  to configure rules based on whether or not a message is an External Facebook Mention.Identifying External

social

Knowledge Base Article

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Reply from Engagement dashboards

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Detailed Call States Extract

Detailed Call States Extract captures the detailed call states that a particular voice interaction goes through. It segments and provides granular, each call state-level records representing the different stages a call progresses through during its lifecycle.Each call generates multiple state events

Knowledge Base Article

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Voice Data Extracts

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Create and add a webform

1) Click on Guided Path within Resolve under Agent Augmentation.2) Click on Create New Guided Workflow in the top right corner.3) Give Name, Description and click Create4) By clicking on the plus sign in the canvas you can get a list of actions that can be performed by adding nodes.5) Click on plus

Service

Knowledge Base Article

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Webform

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ProRes Transcoding for Videos

Whenever you upload a ProRes video in Quick Publisher, you will see an option to transcode the video before publishing. The final file format of the video will be within channel limits after transcoding. In this article, you will learn about how to transcode a ProRes video in Publisher when you are

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Meta Brand Safety and Suitability Tools

Meta several brand suitability controls for preventing your ads from running alongside certain types of content on Facebook, Instagram and Meta Audience Network. You can use these controls in combination or on their own. Brand suitability controls help advertisers control where ads are delivered on

marketing

Knowledge Base Article

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Facebook Advanced Capabilities

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TRAI- India Government Regulation on SMS Link Structure

The new regulation from the Government regulations states that senders can utilise shortened URLs only if these URLs clearly indicate their relationship with the sender. This means that any shortened URL included in your SMS communications must reflect the business sending the message. To comply wit

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Minimize Live Chat Widget

In the Live Chat app, a minimize button is introduced that helps users easily minimize the chat window in your mobile application. This functionality is accessible from any screen within the app—whether users are engaged in a guided workflow, completing a survey, or navigating through the home or co

Service

Knowledge Base Article

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Minimize Live Chat