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How to Import Photoshop Files to Create Dynamic Image Templates

​PSD Import needs to be enabled: Please note that the PSD import capability is now available again, but it is in Beta phase right now and have to be enabled. Please reach out to support and get the DP enabled "IMAGE_TEMPLATE_EDITOR_PSD_IMPORT_ENABLED"IntroductionPhotoshop files, commonly k

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Knowledge Base Article

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Create and edit Dynamic Image Template

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Color-coding in Project Calendar View

OverviewColor-coding helps with data organization and visualization. You can easily highlight and communicate important information. For instance, you might use red for high-priority items, yellow for medium-priority items, and green for low-priority items. This allows users to instantly see which i

marketing

PM_PROJECT_SHEET_VIEW_2

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Project Calendar View

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Sprinklr Marketing: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

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Insights

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18.11.1 Patch (Jan 13-17, '24)

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DCO Ads Reporting Dimensions

Creative Dimensions Reporting for DCO Creative level reporting is the micro level analysis tool that will help the users identify not only which graphic is working for them, but also what is the creative level content that is working for that particular graphic. To understand it better, let's t

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Reporting for DCO

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Publish to Google My Business

Google My Business provides you with the ability to create Posts in Google Search within several categories, such as news, events, and offers. You can publish your offers, events, products, and services directly to Google Search and Maps through posts on Google My Business. In this guide, we’ll show

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Publishing on GBM

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Error Handling and Formatting Check

Seamless Error Handling and Navigation in SurveyIf any error is found in the survey when clicking the submit button, the user is taken to the first error, which is highlighted both in the outline as well as in the survey, in a page-wise manner.​Real Time Formatting Check Formatting errors are shown

Service

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End User Experience

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Create Smart Alerts in Benchmarking

Proactive alerts on anomalies identified by Sprinklr's AI.The new Benchmarking Alert module covers alert configuration for all the data powered by the Benchmarking data source. The Smart Alerts can be created in the following two ways – Directly from a Benchmarking data source powered widget in any

Smart Alerts in Benchmarking

Insights

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Alerts in Benchmarking

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Create Alt Text in Publisher using Sprinklr AI+

IntroductionCreating inclusive content isn’t just good practice—it’s essential. Today’s audiences expect accessible experiences, and many brands are striving to meet this demand by adding alt text to images across their social media channels. But doing this at scale can be slow, inconsistent, and ha

Publishing - SES

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Sprinklr AI+ - SES

Social - SES

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Sprinklr AI+

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Privacy and Exclusion Criteria for Gamification in Advocacy

While gamification is a very important part of any Advocacy program, sometimes it is necessary to exclude some users or set up some privacy rules.  Why these exclusion criteria may be required Compliance with Regulations: In certain jurisdictions, like Germany where gambling-related elements are res

Advocacy - SES

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Social - SES

Knowledge Base Article

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Gamification

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Sprinklr Live Chat Builder

Sprinklr Live Chat is a tool that you can use to enhance your brand's online customer service experience. It is powered by bots to answer the simple queries of your customers. You and your customers will also be able to exchange images, videos, and documents. This fast and lightweight live chat can

Sprinklr Live Chat

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Create Live Chat Application

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Track Content Engagement

This reporting category shows the engagement happening on the content on the Advocacy site, including UGC and Display Content. How to configure Content Engagement widgets Use the Data Source as DAM and apply a filter on Account as Advocacy to get UGC related data like this. You can also add the dime

Advocacy - SES

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Social - SES

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Analytics/Reporting (Advocacy)

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How to Map Custom Field Values from Ad Variants to Outbound Posts using Paid Rules

You can use the Paid Rule Engine to tag Outbound Posts used in your ads or campaigns based on paid custom properties. In this article, we will guide you through the conditions and actions that can be used to implement this use case.To Tag Outbound PostsClick the New Tab icon 

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Advertising

Paid Rules Engine

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Use Case Configurations

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Conversation Routing for Instagram

Meta has introduced Conversation Routing as a replacement for the now-deprecated Handover Protocol. With Conversation Routing, Instagram can assign control of user conversations to different connected apps based on the entry point of the message. This article outlines how Sprinklr supports this upda

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20.10

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Conversation Routing

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Advantage Custom & Lookalike Audiences in Facebook & Instagram Ads

IntroductionAdvantage Custom Audience and Advantage Lookalike Audience are two powerful features offered by Meta that Sprinklr offers that can enhance the performance of your ad campaigns. This article will explore how these features work and how you can effectively use them to reach a wider audienc

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Knowledge Base Article

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Facebook Advanced Capabilities

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ICE Server Test Troubleshooting Tips

ICE (Interactive Connectivity Establishment) a framework used in real-time communications (like voice and video calls) to help devices find the best path to connect with each other. Sprinklr calls use ICE to find the best network path. STUN helps detect public IPs for direct connections, while TURN

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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ICE Server Test - Troubleshooting

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Hard Masking of PII Content

Hard masking of PII (Personally Identifiable Information) content refers to a technique used to protect sensitive personal data by partially or completely obscuring specific information within a message. PII includes data elements such as names, addresses, social security numbers, phone numbers, and

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PII Masking

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How to Use Filled Disposition Fields to Build Business Logic in ACW

OverviewThis article explains how supervisors and admins can use filled disposition fields from the After‑Call Work (ACW) Screen to create business logic in their ACW workflows.​A disposition plan defines the outcome of an interaction. When agents complete one or more disposition plans during ACW, e

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How to build business logic on the basis of filled disposition in ACW

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Push Notifications in Mobile

Push notifications are messages or alerts that are "pushed" from a server or backend system to a user's device, such as a smartphone or tablet. These notifications are delivered to the device's notification tray or lock screen, even when the recipient is not actively using the as

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Push Notifications

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Voice Report

Overview:Voice Report provides the entire information about the calls made (both inbound and outbound calls) from customer perspective. All the metrics provided in this glossary are at a “Call Level”. Each call is associated to a unique conversation Id corresponding to which all the details of that

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Report Glossary

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Dependency Types

OverviewTask Dependencies allow you to better visualize and manage interconnected and interdependent Tasks. In complex projects with multiple moving parts, it's common to have Tasks that are dependent on each other such that one Task cannot be started or ended while other Tasks are still in pro

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Dependencies