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How to Compare Milestone Delays Using Custom Metrics

Compare milestone delays using custom metrics to identify friction in the brand’s workflows and improve the brand’s operations.Use date custom fields as custom metrics in Reporting to identify friction in the brand’s workflows and improve the brand’s operations from the insights gathered through rep

marketing

Reporting

Knowledge Base Article

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Manage Custom Metrics

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Standard PI Dimensions

Building BlocksProductSprinklr Products are digital representations of tangible products that clients want to report on and analyze based on feedback from customers.MentionThe base unit of analysis within Sprinklr Listening. One mention is essentially one post or comment from a data source.Product I

Insights

Knowledge Base Article

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Metrics & Dimensions

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What is Agent Analytics View?

Agent Performance Management is an important aspect of Quality Management, as it provides agent-level analytics to measure and evaluate the performance of individual agents and identify areas of improvement.The goal is to ensure that agents deliver high-quality customer service and that they meet th

Service

Agent Performance Management

Knowledge Base Article

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Agent Analytics

RS
Manage Presets

Presets are predefined configurations of staffing metrics, such as shrinkage, concurrency, and average handling time. Presets can be defined for individual channels, such as voice calls, live chat, and video chat. They can be specified as a fixed value or configured based on the day of the week and

26.1

Sprinklr Service

Workforce Management

Staffing

+2

Knowledge Base Article

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Manage Presets

RS
How to Create Brands in the Ads Creative Management App

The Ads Creative Management App (CMA) lets you create and manage brands in Sprinklr. You can set up brand accounts, define brand styles, and configure compliance settings. This helps you ensure that all creatives align with your brand identity and fit the specific channels you’re designing

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Brand Creation in Creative Management App

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Automated Sampling and Allocation

​Sampling ActionTo assign cases for evaluation, it becomes important to randomly pick a sample of cases for assignment. To sample cases based on different business scenarios, for example, 10 cases per day, 20 cases per month for every agent, etc., can be handled through the sampling actions that are

Service

Knowledge Base Article

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Automated Sampling and Allocation

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How to Create Ads Dashboards using Templates

You can easily create a reporting dashboard using predefined dashboard templates for each business objective within Ads Reporting. These dashboards contain widgets designed to assess the performance of your ads from an overall point of view across the audience, content and much more.Expedite the tim

marketing

Ads Reporting

Ads Reporting Basics

Knowledge Base Article

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Dashboard

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Create and Use LinkedIn Lead Forms

LinkedIn Lead Forms allow you to collect leads from your LinkedIn ads and come pre-filled with LinkedIn profile data on potential leads. You can create lead forms for LinkedIn directly within Sprinklr and also download complete and accurate leads. This will allow you to seamlessly and efficiently re

marketing

Knowledge Base Article

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LinkedIn Advanced Capabilities

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Channel-Wise Automated Ads Fields & Formatting Guidelines

OverviewThis document provides a comprehensive list of fields required for Automated Ads setup across multiple channels, including Meta, Google, LinkedIn, TikTok, Snapchat, and more. The formatting details ensure that advertisers follow the correct structure to avoid errors and streamline the ad cre

marketing

Knowledge Base Article

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Feed Setup

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Schedule Tool

The Schedule Tool enables the AI Agent to automatically schedule and send messages at designated times or intervals, improving user engagement and communication. This feature allows the AI Agent to deliver messages without manual input, ensuring timely and relevant communication. Messages can be sch

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Automation Tools

RS
Configure Get Record Tool in Agent Copilot

The Get Records Tool allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Tool with Custom EntityFollow the steps below to

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Supported Tools

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Whisper Barge-in Report

Whisper Barge-In Report provides detailed information for each monitored call, including case details, call direction (inbound or outbound), type of monitoring action (listen, whisper, or barge-in), duration of the monitoring session, and the number of times monitoring was initiated.Business Use Cas

Service

Knowledge Base Article

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Detailed Dashboards

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Project Tabs in Production Dashboard

The Production Dashboards in Sprinklr now include project tabs, designed to enhance project visibility across portfolios. You can add project tabs to your dashboard, allowing you to manage and track projects across multiple portfolios in one place. This article explains how to add and edit project t

marketing

Knowledge Base Article

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Tabs Configuration

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Advanced Download Capability for Assets

Sprinklr's advanced asset download capability enables the users to determine the file type, as well as the resolution of the assets while downloading them from the Digital Asset Manager. You can also download the same asset with multiple resolutions.  The file types supported for conversion whi

DAM - SES

social

Social - SES

Knowledge Base Article

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Advanced Capabilities

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Dashboard Templates

The persona app possesses pre-curated, editable reporting templates such as Brand Health, Competitor benchmarking, etc., designed for specific use cases, imparting an efficient and sped-up workflow. Persona app maximizes its reporting capabilities by incorporating suggestions for specific products o

Insights

Knowledge Base Article

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Dashboards

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Milestone Functionality Setup in Workflow

Milestones are defined as a part of workflows to identify and delineate key phases in your processes. Further, Milestones are used in the reporting section to analyze what aspects of your workflow can be improved. In this guide, we will go over how to define milestones within a Workflow.Configuring

marketing

Workflow Engine

Knowledge Base Article

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Advanced Workflow

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Voice Unleashed: Exploring Sprinklr's Dynamic Connectivity Options

​In the field of advanced connectivity, Sprinklr emerges as an industry leader with its comprehensive range of connectivity options. In this enlightening article, unveil the power of Sprinklr's dynamic solutions, offering unparalleled flexibility, and control over your Voice Infrastructure. Del

service channels - voice

Service

Knowledge Base Article

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Different Connectivity Options

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Consent Withdrawal Cases

The Consent Withdrawal Cases section of under Privacy was created to comply with Data Subject's right to Opt Out as defined under GDPR. The process of 'opting out' takes place in multiple formats on various sites and types of marketing, most likely outside of Sprinklr. For example, mo

Insights

article:howto

social

Service

+1

Knowledge Base Article

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Privacy Guides

RS
Call Controls Reporting

Call Controls Reporting in Sprinklr provides a unified, detailed view of how calls flow through your contact center—from routing and IVR handling to agent behaviors and bot interactions. This reporting framework helps supervisors, analysts, and operations teams understand:How calls are being handled

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Call Controls Reporting

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Volumatic Ads Benchmarks Navigation & Management

Navigate to Ads BenchmarksClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Benchmarks within Analyze.On the Ads Benchmark window, you'll find options to configure and edit existing benchmarks. You will also find options to export the Ads Benchmarks either indiv

marketing

Knowledge Base Article

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Managing a Benchmark