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Data onboarding using Salesforce Marketing Cloud

To deliver the best customer experience, it is important that brands reach the right audience with the right message at the right time. This can be achieved by sending event-triggered communications to customers and prospects. For this, marketers need to have access to customer journey data. Custome

marketing

Insights

social

Salesforce Marketing Cloud

+5

Knowledge Base Article

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Marketing Cloud

RS
Track Site Usage with Google Analytics

Site usage tracking refers to the process of collecting and analyzing data about how users interact with the website. It involves capturing and measuring various metrics and user actions to understand how they navigate through the site. ImportanceUser Behaviour Analysis: Site usage tracking allows a

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Send an event

sprChat('sendExternalEvent')​This API can be used to publish a message or an event in an ongoing open conversation.An event is a special kind of message that Sprinklr bot understands and responds to. It is like a signal to the bot only and is not visible to the user in the conversation.Par

Service

Knowledge Base Article

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SDK Methods

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Right to Access Cases

The Right to Access Cases section under Privacy complies with Data Subject's right to Transparency as defined under GDPR. It confirms the right to access the data about an individual within Sprinklr. To Navigate to Right to Access Cases Click the New Tab icon  and select Right to Access

marketing

Insights

article:howto

social

+2

Knowledge Base Article

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Privacy Guides

RS
User Availability SLA

Overview:​​The User Availability Report allows users to analyze and monitor agent availability and status within a given time range. This report has a record of every single availability status change and login status and the time in status will populate once the status is removed i.e. Time in statu

Service

Knowledge Base Article

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Report Glossary

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Automatically Revoke and Reinstate Users via SFTP

OverviewMany organizations use SFTP uploads as the source of truth for determining Advocacy user eligibility. Previously, the SFTP sync process updated only the users included in the uploaded file. If an existing user was missing from the file, the system did not take any action.This enhancement int

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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User Management

RS
Agent Case Processing Time Report

The Agent Case Processing Time Report displays the total time agents spend on Cases using the Agent Console/Care Console or Third Pane. It includes overall time, timestamps, and counts of how often each Case was opened. This information helps supervisors track active working time on Cases based on t

26.1

Sprinklr Service

Service

Updated Article

+1

Knowledge Base Article

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Detailed Report Glossary

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Proactive Prompts Report

The Proactive Prompts Report provides key insights into user interactions with proactive prompts, capturing metrics like trigger count, engagement, completion, closure, and snooze actions. This report helps organizations assess user responses and refine engagement strategies by tracking intercept an

Service

Knowledge Base Article

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Detailed Report Glossary

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Add a WeChat Customer Service Account

Integrating your WeChat Customer Service account with Sprinklr enables your team to engage with customers, publish content, generate reports, and monitor interactions directly from the Sprinklr platform.PrerequisitesA verified WeCom account is required to access all available features.Ensure you are

Service

Knowledge Base Article

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Add Account

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Slack Integration for Smart Sprinklr Alert Notifications

Sprinklr integrates with Slack to enable the social team to easily see Sprinklr impactful content in a connected Slack channel. The Sprinklr and Slack integration allows you to visualize other most impactful Sprinklr content in Slack. The integration allows customers to see the alerts that they are

experience:space

Smart Sprinklr Alert Notifications

article:howto

feature:integrations

+5

Knowledge Base Article

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Slack

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Updating a Ticket Using Guided Workflow

You can create a Guided Workflow that allows agents to search for and update existing tickets using specific fields. This Guided Workflow enables agents to efficiently locate a particular ticket, select it from the search results, and update it.The high-level steps for creating a Guided Workflow for

Service

Knowledge Base Article

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Update a Ticket Using Guided Workflow

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Agent Performance- Time Card

An Agent Performance Time Card typically refers to a detailed record or report that tracks the performance of customer support agents or employees over a specific period. This report includes data related to the agent’s work hours, tasks completed, response times, customer interactions, and other re

Service

Knowledge Base Article

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Detailed Dashboards

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X Ads Reporting Dimensions

Leverage this detailed list of all X dimensions available in Sprinklr's Ads Reporting to gain more insight into your X Ads. Given below is a list of all X dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown of Data by Date.DayDay

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Dimensions

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Benchmarking and sources FAQs

The benchmarking module enables companies to compare their growth with the leading competitors in the industry using the best KPIs and metrics. These metrics cover directly available engagement values to AI-enriched metrics. Find answers to the most commonly asked questions about Benchmarking and it

Insights

Knowledge Base Article

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Benchmarking FAQs

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Right to Rectify Cases

The Right to Rectify Cases section of Privacy Cloud was created to comply with a Data Subject's right of Access and Rectification of their data as defined under GDPR.  Navigate to Right Rectify Cases Click the New Tab icon  and select Right to Rectify Cases under the

marketing

Insights

article:howto

social

+2

Knowledge Base Article

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Privacy Guides

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Copy Properties from Draft to Asset

Create a Draft rule to automatically copy properties from the Draft message onto the Media Asset. This way users do not have to manually update the properties of assets and can automate this entire process by setting up the following rule. Once the rule is enabled, all the tasks satisfying the condi

marketing

Rule Engine

Autofill Rule

Knowledge Base Article

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Draft Rules

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Automate Creation of Localized Copies

In this article, you will learn how to automate the creation of localized copies for various regional content teams.How to set upClick the New Tab icon. Under the Platform Modules, click Rule Engine within Collaborate.In the top right corner of the Rule Engine window, click Create New Rule. For more

marketing

Localized Copies

Draft Rules

Rule Engine

Knowledge Base Article

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Draft Rules

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Import data through Excel Import

Sprinklr enables you to import user profiles from CSV or Excel files.You can add a CSV or Excel file containing all the audience profiles to be added to specific Profile Lists via Audience Profile in Sprinklr.Under Sprinklr Marketing, click Audience Profiles.​​​In the top right corner of the Audienc

Service

Knowledge Base Article

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Import profiles through Excel

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Add a Queue

Queues help you save time by automatically arranging inbound messages, suggestions, approvals, cases, and tasks. In this article, you will learn to create a Queue from the Platform Settings in order to assign various options to queues automatically.Steps Click the New Tab icon. Under Platform Module

social

Knowledge Base Article

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Queue Management

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Instagram Ice Breakers

Instagram Ice Breakers in Direct Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action. This article tells you how to configure ice breakers.What is an Instagram Ice breaker?Ice Breakers are sent to users when they begin a Direct

social

Knowledge Base Article

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Advanced capabilities