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Sharing of Reports and Engagement Dashboards

Reporting and engagement dashboards helps agents to review their performance and get an idea of overall cases handled by them.Share report dashboards with inbound agent persona1. Click the Options icon in the top right corner of the desired reporting dashboard and select Share.​2. On the Share D

Service

Knowledge Base Article

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Setting up Agent Persona

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YouTube Capabilities and Limitations

In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform.General CapabilitiesFunctionality Sprinklr SupportedNote​Update Cover Photo (One or more accounts at a time)​NoAPI LimitationCreate audience profilesYes YouTube CommunitiesNoAPI LimitationYouTube

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Knowledge Base Article

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Capabilities and Limitations

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Publish to Link in Bio Site

Sprinklr Link in Bio allows you to add your existing Instagram/TikTok posts to your Link in Bio feed. In addition, you can create an "Only Link in Bio" post, which will be added to your LiB feed but not on the Native channel feeds. These posts can be used to highlight campaigns, products,

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Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Getting started with Link in bio

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Create an X Poll on Sprinklr

Sprinklr provides you with the capability to publish X (formerly Twitter) polls directly from the Sprinklr platform. While creating an X poll, you can set the duration, as well as the options for answers(upto 4 options). The poll is private Neither the poll creator nor the participants get to know w

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Knowledge Base Article

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Publish to an X account

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List of Supported QA Checklist Fields

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​Campaign QA checklist serves as a crucial tool for verifying essential campaign details such as objectives, budgets, timelines, and ad types. In this article, we will guide you through the extensive fields and operators sup

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Knowledge Base Article

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How to setup QA Checklist?

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Edit Published Comments and Replies using Engagement Column

Editing published comments and replies can help you make necessary changes without the risk of disrupting threads with your fans that can occur when deleting content. Maintain your brand's publishing standards with the ability to alter content to perfection while preserving the engagement on co

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Knowledge Base Article

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Reply from Engagement dashboards

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Multilingual Translations of Agent Nudges

You can effortlessly translate the agent nudges into multiple languages without the necessity of creating distinct versions for each language.Agents can seamlessly access the nudges in their preferred language, allowing them to focus more on providing quality service rather than grappling with langu

Service

Knowledge Base Article

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Configuration

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Import Agent Status and Exceptions

Bulk Import Schedule ExceptionsYou can bulk import exceptions to agent schedules from the Master Schedule. Exceptions can be additional Activities that need to be inserted into agent schedules for specific dates and times, such as unscheduled breaks, meetings, and coaching sessions. These exceptions

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Knowledge Base Article

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Master Schedule

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Overview of Advocate State Transitions & Workflows 

Advocate State Transitions and Workflow in an advocacy program refer to the various stages and actions that advocates go through after onboarding the platform and during their engagement with the program. Importance:  These state transitions and workflow help program administrators track and manage

Advocacy - SES

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Social - SES

Knowledge Base Article

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Advocacy User Management

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Creation of Topic: Step-wise features & terms

To create a TopicClick the New Tab icon. Under Sprinklr Insights, click Topics under Listen. ​On the Topics window, click Add Topic in the top right corner. ​On the Create New Topic screen, enter/select basic details. For more information, see – Create New Topic – Fields & Description. ​At the b

Insights

Create Topics

Topic Creation

Knowledge Base Article

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Topic Creation & Setup

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Voice Reporting DPs and its Use Cases

DPsFunctionalityASSIGNMENT_ENGINE_REPORTING_ENABLEDEnables ACD ReportsMETRIC_FILTER_ENABLED_ENGINES : set , partner levelHelps enable measurments as filters (bot applicable for any measurement, only certain measurments would be enabled)REPORTING_PIVOT_CHART_ENABLEDEnabled the Pivot table type of vis

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Knowledge Base Article

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Custom Reporting and Filters

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Modern Vs Classic Editor of Content Templates

Modern Editor of Content TemplatesThe Modern Editor of the Content Template Builder allows you to create long-form Content Templates such as Press Releases, Blogs, and Prints for a transparent overview of communication activities. It not only enables free-flow and in-line editing but also has the ab

Classic Editor

marketing

Content Templates

Modern Editor

Knowledge Base Article

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Modern Vs Classic Editor

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Assign task to a Group of Users

Tasks can be assigned to a specific user, a group of users or an external user. In this article you can understand how to assign a task to a group of users. Although the task is assigned to only one user, defining task queues as a part of the task allows the users belonging to the task queue to take

marketing

Task

Workflow Engine

Knowledge Base Article

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Define Tasks in Workflow

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Change the Thumbnail Image of a Link

Sprinklr allows you to change the thumbnail image of the URL before you publish the link to LinkedIn or Facebook. This article will guide you on how you can change the thumbnail of the link to best describe your URL content visually, within the Quick Publisher. StepsAfter you have added links to  th

Publishing - SES

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Social - SES

Knowledge Base Article

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Getting started with publishing

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Hard Masking of Case/Profile Notes via Rules

Through Case Update rules, you have the capability to apply masking to case and profile notes based on various conditions, such as when a case has been closed for a specified number of days. To Create a Case Update RuleThis configuration allows you to automatically mask specific text within case and

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Knowledge Base Article

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PII Masking

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Sprinklr v16.5.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

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v16.5.0 (July)

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Content Security Policy (CSP) Guide for Live Chat Integration

When integrating the Sprinklr Live Chat widget on a website that employs a predefined Content Security Policy (CSP), you may need to modify the CSP settings to ensure that Live Chat resources load properly. This guide outlines the steps required to whitelist our domain and other relevant URLs for se

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Knowledge Base Article

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Website Installation

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Auto Translation of Messages in Case Stream

Care Console automatically translates customer messages, allowing agents to interact with their customers in their native language. In Care Console, you can view the auto-translated messages in the language of the logged-in user.​For example, English agents will be able to read and respond to Spanis

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Knowledge Base Article

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Publishing Functionalities

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Introduction and Different types of Entry Points

IntroductionThere are many options for customers to start a conversation with your brand. You can use the Messages button and URL to meet customers in a place where you can contact them. You can also enable system features such as Apple Maps or Message Suggest so that customers can start conversatio

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Knowledge Base Article

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Entry Points

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List of operators supported in Quick Search

Use advanced search operators to refine your search results in Quick Search and Research Query Dashboards.The following advanced search operators are supported in Quick Search –OperatorSyntaxDefinitionORSocial OR SprinklrSearch for messages that contain either "Social" or "Sprinklr&qu

Insights

Quick Search Operators

Quick Search

Knowledge Base Article

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How to use Quick Search?