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Auto-schedule copies of Brand Post (Distributed Admins)

PERSONADistributed AdminSprinklr UserUSE CASEThis feature is most useful for Distributed admins who want to publish posts, without involving the Distirbuted users, in a way that a copy of the post is automatically scheduled for 30 minutes later. VALUEThe benfit of this capability is that the Distrib

social

Auto-schedule copies of Brand Post

Social - SES

DST - SES

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Knowledge Base Article

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Campaigns (Distributed Admin)

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Capabilities and Limitations of the Audience Manager

Retargeting custom audiences is an effective way of remarketing to keep your brands in front of bounced traffic after they leave your website. This will help you unlock the full potential of your advertising strategy by reaching the major chunk of users who do not convert right away. In this referen

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Publish to Pinterest

Sprinklr allows you to create and publish multiple pins through its platform using its various parameters. You can select images for your pins through different sources and provide their detailed descriptions. You can also customize and publish collages to Pinterest using the image editor

Service

Knowledge Base Article

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Publishing on Pinterest

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Smart Comprehend in AI+ Studio

Smart Comprehend is a powerful AI capability that identifies relevant information from the knowledge base and suggests it to agents based on the context of a customer’s conversation. These recommendations are surfaced in the Smart Assist tab of both the Agent and Care Console, streamlining access to

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Smart Comprehend

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Prioritisation of inbound calls over outbound calls

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article we will learn about how to manage the prioritization of inbo

Service

Knowledge Base Article

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Additional Use Cases

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Out of the Box Supervisor Console Offerings

Sprinklr offers pre built supervisor persona instances which are designed according to a brand's engagement with their customers. ​Standard Supervisor Persona AppsPersona AppDescriptionSupervisor Care OmnichannelLive Monitor agent and queue performance based on the incoming traffic coming from

Service

Knowledge Base Article

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Standard Supervisor Console Instances

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Sprinklr v15.5.0 – Sprinklr Social Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.5.0

Spring Release 2020

Modern Engagement Capabilities and Enhancements

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release_note

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v15.5.0 (July)

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Types of Tasks - General, Approval & Future

Tasks are action items assigned to specific users or the system itself. User Tasks assign tasks to users, user groups, or task queues to be completed while Service Tasks initiate automated tasks.Types of Tasks:Tasks can be categorized into two types based on the level of control you have over them.

marketing

Task

Workflow Engine

Knowledge Base Article

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Task Management

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X Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in X (formerly Twitter). X Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesFo

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Knowledge Base Article

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Getting Started - X (formerly Twitter)

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List of ML Engines Supported in the CMA

The ML Engines in the Creative Management App (CMA) are designed to enhance your creative content strategy by seamlessly integrating AI capabilities. Whether it's ensuring brand visibility through logos, text, or strategic placement in keyframes of video content, these ML engines are equipped t

marketing

Knowledge Base Article

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Overview

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How to Iterate On Variable Number of Data

In IVR systems, a loop node is a powerful node that allows for efficient and dynamic handling of list or array variables. When dealing with collections of data, such as a list of accounts or transactions, the loop node enables the system to iterate through each element of the array, performing speci

Service

Knowledge Base Article

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How to Setup Business Logic

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Filter UGC based on Response of Screener Questions

In certain cases, customers have a lot of advocates working in different departments. It gets difficult for the customers to keep track of the user-generated content from various departments. Going forward, in this article you will learn about how to filter out suggested content based on the respons

Advocacy - SES

social

Social - SES

Filter UGC based on Response of Screener Questions

Knowledge Base Article

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Suggest Content

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Handling of Calls Getting Transferred Outside Business Hours

You can stop agents from transferring calls to the queues that are outside of business hours. When calls are transferred to such queues, customers may have to wait for some time before ultimately dropping off. This can have a negative impact on both the Queue Service Level Agreement (SLA) and the cu

Service

Knowledge Base Article

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Call Controls Advanced Functionalities

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Sending a WhatsApp Flow and Receiving Response via Bot Application

Before You Begin​Before you begin, ensure the following prerequisites are met:A WhatsApp Flow asset has been created.Your business is verified.High message quality is maintained. Sending a FlowThis process outlines the steps for sending a flow through WhatsApp using a dialogue tree. By selecting the

Service

Knowledge Base Article

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WhatsApp Flows

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User/Agent Journey of Secure Forms

Agents can provide customers with PCI-compliant secure forms at any time during a live chat conversation, to deliver requested sensitive information confidentially​.​Some points to note:The sensitive data collected can only be temporarily accessed by the agents.Automatic form expiration for customer

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Knowledge Base Article

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PCI Compliant Secure Forms

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Setting up a Transaction Record Event Workflow

The Transaction Record Event enables teams to trigger automated workflows whenever a new transaction is ingested into Sprinklr. This capability enables businesses to take immediate, context-aware actions based on transaction data—such as purchases, refunds, service visits, or loyalty redemptions—and

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Setting Workflow Trigger Events

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Advanced Use Cases of Audit Assignment Types

Assign Cases to the User Manager for EvaluationYou can assign cases to the agent's manager for evaluation by first copying the agent's manager into a case custom field using the copy action. Then, assign that case to the manager for evaluation.1. Create a Case Update rule to retrieve the last engage

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Knowledge Base Article

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Automated Sampling and Allocation

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Change Ownership of Multiple Assets on User Delete

You can transfer the ownership of assets or entities created by a user, when a user is deleted. At the time of a user delete, the ownership of the following entities is transferred. Account Account Group Workspace Queues Roles Web Analytics Folder This functionality facilitates a selective tra

Change Ownership of Multiple Assets on User Delete

social

Change Ownership of Assets

Knowledge Base Article

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Manage Accounts

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Overview of Stickiness - Assign to same agent

What is Stickiness ? In Unified Routing, stickiness refers to a predefined time period during which a case is considered a follow-up or continuation of a previous interaction of the agent with the customer. If the customer reaches out within the stickiness duration, the case is assigned to the same

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Knowledge Base Article

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Unified Routing Overview

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Overview of Social Channel Capabilities in Advocacy

In this article, we will cover the type of media available for sharing on different social channels that are present in Advocacy.Advocacy Site SharingThe following capabilities are supported for Advocates to be able to connect their social media accounts and share with their followers.FunctionalityA

Advocacy - SES

social

advocacy capabilities

advocacy limitations

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Knowledge Base Article

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Content Sharing