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Create Listening Themes

There are two ways to create a Listening Theme – Create a new Listening theme from the Theme builderAdd a pre-built theme from the Theme LibraryAdding a Theme from the Theme Library will save a lot of time and effort in creating a new Listening theme from scratch. It contains 5000+ readily available

Listening Themes

Create Theme

Insights

Knowledge Base Article

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Theme Creation & Setup

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Comment Report

The Comment Report provides an overview of comments and notes added by agents on cases or digital threads. It details the content of each comment, the agent responsible, the timestamp, case information, and any other relevant mentions, offering valuable insights into the agent’s interactions and the

Service

Knowledge Base Article

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Detailed Report Glossary

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Supported Entity Types

A Data Connector can ingest any standard or a custom entity on the platform with the option with each entity supporting different connector types. The connector can also ingest System Entities, Cases being the only supported system entity now. This guide gives an overview on different entities and t

marketing

Insights

social

Service

Knowledge Base Article

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Supported Entity Types

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Journey Facilitator - Email

In this article, you will learn how to create and analyze end-to-end customer journeys for Email channel using Journey facilitator.WorkflowImporting leads into Sprinklr - Gather valuable leads by importing contacts using Audience Profiles into Sprinklr to send the intended message on the supported c

Service

Knowledge Base Article

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Outbound Email

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Product Insights Persona App

Sprinklr’s innovative Product Insights Persona App will offer a revamped user experience designed to provide more granular insights into products. The app's goal is to revolutionize Product Insights by transforming it from a mere reporting tool into a comprehensive end-to-end solution. It lever

Insights

Knowledge Base Article

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Persona App

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Creating an Email Marketing Content Template

In this article you will learn how to easily customize email templates that are brand-compliant for your target audience with Content Template Builder’s intuitive and easy-to-use interface.Creating an Email Marketing Content TemplateMake sure that you have the right permissions for creating Content

marketing

Content Templates

Email Marketing

Email Templates

Knowledge Base Article

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Execute an Email Marketing Campaign

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What is Supervisor Console ?

Supervisor Console is a comprehensive digital headquarter that enables supervisors and managers to efficiently monitor and manage the activities of their agents, queues and campaigns in a service center environment. It is a one-stop solution for all the tasks and activities for the Supervisor across

Service

Knowledge Base Article

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Introduction to Supervisor Console

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What is Ads Web Analytics?

This article will cover the overview of web analytics and why should you use it in advertising, along with a brief on the different web analytics tools.OverviewWeb Analytics refers to the collection, measurement, and analysis of website data and user behavior to understand and improve website perfor

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Getting Started

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Primary Views in Production Dashboards

When navigating to a production dashboard for the first time, new users always land of default view of the production dashboard and are forced to switch to a custom view to start utilizing the production dashboard. Now, users can define Primary views for production dashboards that can replace defaul

marketing

Knowledge Base Article

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Views in Production Dashboards

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Page Density controls

Unlock the power of information with page density controls – tailor your viewing experience to your preference. In today's fast-paced digital landscape, where you need to navigate through a myriad of information, the importance of optimizing user experience cannot be overstated. With this in mi

marketing

Insights

social

Service

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Knowledge Base Article

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Page Density Controls

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Manage Notification Preferences

Admins have the ability to restrict the notifications for users and allow only those notifications that are important for business purposes. With the correct permissions users can also manage their own preferences. This article details out those steps.Steps to manage Notification PreferencesClick th

social

Knowledge Base Article

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Getting started

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Create a Location-based Listening Topic

Learn how to create a Location-based Listening Topic to listen to user content from a specific area or location.Do you want to uncover valuable and precise insights analyze your brand or competitors on social media listen to the audience from a specified area or locationIn Sprinklr, you can get this

Insights

Location based listening

Knowledge Base Article

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Topic Creation & Setup

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Create a Profile/Domain-based Listening

Learn how to create a Profile/Domain-based Listening Topic to listen to specific profiles and web domains.Do you want to uncover valuable and precise insightsanalyze the influencers, brands, or competitors on social media and listen to their profilesget insights from particular news channels/blogs o

profile based listening

Insights

Profile Listening

Domain Search

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Knowledge Base Article

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Topic Creation & Setup

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Pinterest Ad Account Permissions

Learn about account-related permissions in Sprinklr and ensure the smooth operation of your advertising campaigns on Pinterest.Governance over organizational data and marketing operations plays an important role in today's advertising landscape. Every account that exists in Sprinklr's envi

marketing

Knowledge Base Article

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Setting Up Pinterest in Sprinklr

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Use X mentions in Tweets

This article covers the steps and guidelines on how to mention an X account when posting via Quick Publisher. This capability gives additional audience and user visibility from within the Sprinklr platform. When tagging or @mentioning an X account, verified accounts will display as first options in

social

Knowledge Base Article

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Advanced capabilities

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Flag Sponsored Posts in Reporting Insights

You can flag sponsored posts using the dimension Is Sponsored in Reporting Insights for Social Analytics. The dimension 'Is Sponsored' is used to flag sponsored Facebook posts. Note:For all channels (excluding Yahoo, LINE, Snapchat, Nextdoor, and Google Adwords), if an ad account is added

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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What is Editorial Calendar?

Editorial calendar in Sprinklr is a tool for planning, organizing, and scheduling content for social media and other digital channels. The calendar provides a visual representation of when and where content will be published, and helps ensure that it is consistent, relevant, and aligned with busines

Editorial Calendar

marketing

Knowledge Base Article

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What is Editorial Calendar?

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Share Boards from the Asset Manager

When you've created an Asset Board, you can share it internally to provide other Sprinklr users access to the Board. You can also share it externally so that the Board is available through a URL that can be viewed by anyone in your organization outside of Sprinklr. Once shared, you can also tra

DAM - SES

social

Share Asset Boards

Share Boards from the Asset Manager

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Knowledge Base Article

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Manage Asset Boards

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Create a Facebook Album Post

Publishing a Facebook Album lets you utilize this Facebook tool while taking advantage of Sprinklr's ability to report on the engagement rate of the album as a whole and by individual images. In this article, we will go through the steps to create and publish a Facebook Album Post.Steps to Crea

social

Knowledge Base Article

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Create a post on Facebook

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Profile Macros

Macros are used to execute multiple actions on an entity with a single click. Macros can be used to make multiple changes to entities at once, creating efficiencies in your workflows.You can apply Profile macros to Profiles to take multiple actions on a Profile the same way you can with other entity

social

Knowledge Base Article

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Asset classes with macros