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Agent Concurrency Report

The Agent Concurrency Report offers insights into the time agents spend on individual cases while simultaneously managing one or more assignments. Analyzing the duration spent on concurrent case assignments provides a detailed understanding of how agents allocate their time across multiple cases. Wh

Service

Knowledge Base Article

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Detailed Report Glossary

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RegEx (Regular Expression) in Rule Engine

In the Rule Engine, the Message Conditions Text applies to the text content of messages and can be used to apply a Rule to messages that contain keywords or phrases. This Message condition supports RegEx, or Regular Expression, syntax. An example of RegEx Test Data is shown below.Regular Expression

Rule Engine Basics

Rule Engine

Knowledge Base Article

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Rule Engine

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Deployment Settings

Before we beginBefore we look at Deployment Settings and how it is configured, it is important to know about Issue Types.OverviewAfter you have created your dialogue tree bots and FAQ bots, you need to deploy them. To do this, go to the Deploy section. The function of the deploy section is to assign

Service

Knowledge Base Article

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Define Bot Orchestration Strategy

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How to add Annotations on Graphs in Reporting

Annotations give you the ability to add notes to graphs and charts. They are attached to the dates themselves, so can only be seen in a graph or chart where 'Date' is the primary dimension. Annotations can be created in two ways: either from the Settings section of the Left-Hand panel at t

marketing

Knowledge Base Article

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Dashboard

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About GDPR and Privacy Cloud

General Data Protection Regulation (GDPR) redefines what is classified as personal information and introduces various obligations for how it is stored and processed (you must design all your processes with security in mind) as well as new rights for individuals the data applies to. This law applies

marketing

Insights

article:howto

social

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Knowledge Base Article

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Privacy Guides

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Visual Regions

The standard Visual Insights dashboard comes with a widget called Photo Discovery which shows all the images from the posts which had the brand's logo in them. That widget has the option to highlight the areas where the model detected the logo. This can be done by clicking the Options icon (3 d

Visual Regions

Insights

Visual Insights

Knowledge Base Article

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Advanced Concepts

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Stakeholders communication via Newsletters

With organizations going global and diversifying geographically, communication is the key to running operations successfully. And being a PR professional it is one of your top job functions to keep your executives and your employees up to date about the events that impact your brand and the industry

Insights

Knowledge Base Article

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Stakeholders Communication via Newsletters

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What are Requests and Request Forms

Request Forms Sprinklr's Request Forms is an effective way to gather ideas for new marketing campaigns or content. You can create a request form in Sprinklr and kick-start your marketing intake process by sharing it with the requesters to submit new ideas which can later be converted to campaig

marketing

Request Forms

Requests

Knowledge Base Article

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What is Request Management?

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Publish to Discord

You can use the key publishing capabilities in Sprinklr to enhance the content you publish to the Discord Server. This article describes Discord Server's specific capabilities for publishing to help you understand how to craft content for best-channel performance.Steps to Publish to DiscordClic

social

Sprinklr Social

Service

Updated Article

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Knowledge Base Article

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Publish to Discord

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Compose Facebook Slideshow Ads

You can create Facebook Slideshow Ads from the Ads Composer. Facebook Slideshow Ads are a lightweight video ad formats created from three to ten still images. Slideshow reduces the need for video production time and resources. Because of its smaller file size, it extends eye-catching ads to people o

marketing

Knowledge Base Article

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Facebook Ad Formats

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Tasks in Production Dashboard

In this article, you will learn about the task view in Production Dashboard and the action you can take on tasks from the production dashboard.Note: With the addition of 'Request ID' as a grouping field within the Production Dashboard, you can conveniently track and manage tasks associated

marketing

Task

Production Dashboard

Knowledge Base Article

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Overview

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Sprinklr Copilot Features for Social

Sprinklr Copilot for Social is your smart assistant built to streamline the daily workflows of Social Media Managers and Reporting Analysts, from planning to reporting. Whether you're evaluating performance, uncovering content trends, or exploring platform features, Copilot empowers you to work

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Social

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Source Posts (Earned Content)

OverviewDepending on the intended use of your Gallery, you have the option to use either your own published content or mentions of the brand, products, or campaigns, or a mixture of the two.Source PostsIn the case of using mentions, the EC will need to create the Listening topic(s) that will pull in

experience:space

Display - SES

article:howto

release:N-A

+5

Knowledge Base Article

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Gallery

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Drag and Drop Tasks in Kanban View

The task Kanban view in project management assists in monitoring the status of tasks by organizing them into stacks based on distinct stages or criteria. To enhance project workflow efficiency, tasks can be effortlessly shifted from one stack to another, signifying a change in their phase or priorit

marketing

PM_TASK_KANBAN_VIEW_2

Knowledge Base Article

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Task Kanban View

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Ability to create sections

If you are creating a lengthy request form, it's helpful to organize the fields into multiple sections. Sections also help requesters consume a long form that has been organised into smaller sections.  When you create a new request form or edit an already existing request form, you will see “Ad

marketing

Knowledge Base Article

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Request Form Builder

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How to Create and Use Ads Macros

​Macros in Sprinklr Marketing (Ads) streamline your workflow by allowing you to implement multiple changes across entities with a single click. You can create and save macros tailored to different ad entities, enhancing efficiency in campaign management. Automate manual actions instantly across mult

marketing

Advertising

Knowledge Base Article

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Configuration

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Quick select pills

OverviewQuick select pills provide users with selectable options for faster responses. They are useful when the bot asks a question and expects an answer. In such cases, you can create a quick pills asset with different options, prompting the user to select one of the possible issues. This functiona

Service

Knowledge Base Article

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Live Chat Assets

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Users

Users in Sprinklrs are the ones who use the Sprinklr platform via web app, mobile app, or via API.Users vs Profiles: Users are the people who use Sprinklr platform whereas profiles are the customer profiles who are sending messages or calling the brandA user can be added to Sprinklr Manually by an a

Service

Knowledge Base Article

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Sprinklr Service Glossary

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Campaign Role-based Configurations

Sprinklr offers a number of options to configure your environment based on User Roles. These configurations can be requested through your Success Manager and will appear to Users or User Groups based on their assignment to a specific Role.

marketing

Insights

article:howto

social

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Knowledge Base Article

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Roles and Permissions

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Reporting on Work Queue Level Custom Fields

You can create custom fields at the Work Queue level, and in Unified Routing, assign values to them.These custom fields can only be included in assignment engine reports, offering more detailed insights into the work queue’s properties. To create a report involving work queue level custom fields, it

Service

Knowledge Base Article

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Introduction to Reporting