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Content Analytics

The Content Analytics dashboard gives an overview of the Outbound Message posts and their engagements, multiple metrics like channel engagement, followers data, post engagement, etc. are used in the widgets present in this dashboard. Marketing users can access the Content Analytics dashboard by foll

marketing

Content Analytics

Reporting

Knowledge Base Article

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Standard Marketing Reporting Dashboards

RS
Admin Console Design Tab

In the Advocacy Design Tab, you can edit various design aspects of your site to create a unique look and feel that is specific to your brand.To Access the Design TabClick the New Tab icon . Under the Sprinklr Social tab, click Admin Console within Engage.In the Community window, hover over the Optio

Advocacy - SES

social

advocacy admin console

Social - SES

+1

Knowledge Base Article

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Platform Configuration

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Set Priority to your Requests

Create a request rule to automatically categorize your requests based on the type of request. This way you can ensure that all the high priority requests are never deprioritised. You can also group requests based on priority or filter them as necessary in production dashboards. Once the rule is enab

marketing

Rule Engine

Requests

Knowledge Base Article

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Request Rules

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Line Reporting Metrics

LINE MetricsMetricsDescriptionsVolume of LINE Brand Initiated ConversationsThe count of conversations that were started by the brand.Volume of LINE Brand RepliesThe count of replies from the brand to a message.LINE Message BroadcastThe number of Broadcast Messages sent.LINE Account Blocked CountThe

social

LINE

Ads Reporting

report

Knowledge Base Article

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LINE

RS
Proactive Prompts Report

The Proactive Prompts Report provides key insights into user interactions with proactive prompts, capturing metrics like trigger count, engagement, completion, closure, and snooze actions. This report helps organizations assess user responses and refine engagement strategies by tracking intercept an

Service

Knowledge Base Article

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Detailed Report Glossary

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What is a Golden Test Set?

A golden test set, also known as a gold standard or benchmark test set, is a predetermined collection of test expressions or data points that are carefully curated by human experts. These test expressions represent a diverse range of inputs and cover various scenarios to evaluate the performance and

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Set Up NLU Based Intents

RS
Consolidated Glossary

The Consolidated Glossary is designed to help you understand the various Metrics and Dimensions used in Sprinklr Service’s Reporting. It includes definitions and explanations for metrics, along with the specific reports they are associated with. This glossary ensures that users can accurately interp

Service

Knowledge Base Article

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Consolidated Glossary

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Concurrent Agent Capacity

What is Agent Capacity ?  In Unified Routing, agent capacity refers to the maximum workload or number of customer queries that an agent can handle within a specified timeframe. To ensure uniform distribution of these calls/cases, Unified Routing allows administrators or supervisors to define the cap

Service

Knowledge Base Article

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Unified Routing Overview

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Snapchat Ads Reporting Metrics

Leverage this detailed list of all Snapchat metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all Snapchat metrics, along with their descriptions.Snapchat Metric NameDescriptionSprinklr Metric Name--Swipes15 Second Video ViewsThe total n

marketing

Knowledge Base Article

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Metrics

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Google DV360 Ads Reporting Metrics

Leverage this detailed list of all DV360 metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all DV360 metrics, along with their descriptions.DV360 Metric NameSprinklr Metric NameDescriptionActive View: % Measurable ImpressionsGoogle DV360

marketing

Knowledge Base Article

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Metrics

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Manage Records via ACW

Entities are objects that are stored inside a database. There are 3 types of entities: System Entity, Standard Entity (Entities which are common across all partners like case/profile/task) and Custom Entity (Entities which are made customized to the requirement of the client). Every entity consists

Service

Knowledge Base Article

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Manage entities through ACW

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Sub-Campaign Rules Conditions

The following conditions are available for users to select while creating a Campaign Rule-Sub-Campaign Rule — ConditionsConditionDescriptionThe Properties of Sub-CampaignSet the conditions based on the following Sub-Campaign properties:ArchivedParent CampaignStatus User VisibilitySelect Date Field t

marketing

Sub-Campaign

Rule Engine

Conditions

Knowledge Base Article

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Sub-Campaign Rules

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Survey Response Details Report (Separate Dimension)

The Survey Response Details Report (Separate Dimension) provides comprehensive details of customer responses to survey questions. It includes basic information about the associated Case, such as sentiment, agent details, and last message details. Each question is presented as a separate Dimension, w

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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Strategy Group Introduction

1. Smart BiddingSmart Bidding is the set pros of manual bidding with none of the cons. It is an AI-based algorithm that is trained on your data to predict the best bid value for your ad sets. By automating the manual bid process with AI, Smart Bidding saves time and improves performance.​Benefits of

marketing

Knowledge Base Article

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Optimize Campaigns Using Paid and 3rd Party Data

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Smart Theme Explorer v/s Topic Cluster

Topic ClusterFor generating topic clusters, we take a large sample of messages (randomly selected after applying the given dashboard/widget filters) and perform data hygiene steps like stemming and removal of stop words from these messages. We then identify phrases frequently occurring in the messag

topic cluster

Insights

Smart Theme Explorer

Smart Theme Explorer v/s Topic Cluster

Knowledge Base Article

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FAQs & Advanced Use Cases

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Standard Voice reports - Outbound

The outbound report provides the validation on all the outbound calls/cases observed at the Agent, Case, and Campaign level interactions.User Persona: Managerial LevelSection 1: Call Centre Performance Overview - OutboundThis report summarizes the overall call center performance that are necessary f

Service

Knowledge Base Article

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Standard Outbound Voice Dashboards

RS
X - v2 API Migration Changes

X has announced the introduction of the X v2 APIs, encompassing endpoints for all major functionalities supported by the platform. The X v2 API is now X's primary API, and it is the focus of their product investment and innovation. Currently, X is working on replacing the v1 endpoints with thei

social

Knowledge Base Article

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Getting Started - X (formerly Twitter)

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CSAT Score Overview

Introduction Customer satisfaction has always been crucial to the health and growth of a business – but in this age of social media, unhappy customers wield greater power than ever before. An angry tweet, blog post, or Facebook rant may go viral, causing irreversible damage to a brand. On the flip s

Service

Knowledge Base Article

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CSAT Prediction

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Standard Voice Extracts - Outbound

Section 1: Call Detailed ReportThis is an agent level report and thus the Call Activity values recorded are based on/ derived from the Agents’ console or the workspace. This section gives insights on every case with respect to each agent involved in the case, provides the time split/ time taken duri

Service

Knowledge Base Article

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Standard Outbound Voice Dashboards

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Calibration Report

The Calibration Report analyzes variance and alignment between auditors and calibrators during calibration evaluations. It provides detailed insights into alignment and variance at both item and category levels. The Calibration Report belongs to the Quality Management Report Group.Metrics and Dimens

Service

Knowledge Base Article

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Detailed Report Glossary