Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.7K)

SH
SAML 2.0 SSO

Single Sign-On capability provides the end users an easier way to login compared to the email/password login method. Users can log in to the Sprinklr platform via their company’s enterprise login only, with just a click. For example, for a user, who is logged into their brand’s employee portal, once

social

Knowledge Base Article

 • 

SSO

SH
Call Detailed Report

This is an agent level report and thus the Call Activity values recorded are based on/ derived from the Agents’ console or the workspace. This section gives insights on every case with respect to each agent involved in the case, provides the time split/ time taken during the call processing and the

Service

Knowledge Base Article

 • 

Reporting & Analytics

SH
How to Use Application Testing for Whatsapp?

To learn about Application Testing, see What is Application Testing?​Before You StartNote: To enable Application Testing for Whatsapp, please contact tickets@sprinklr.com and provide the Partner Name ID and Name. If you are unsure of your Partner ID and Name, please contact your Success Manager for

Service

Knowledge Base Article

 • 

Testing Bot Workflows

RS
How to Configure Agent Analytics View

In this article, you learn how to personalize and customize the widgets featured on the agent analytics page. These widgets offer flexibility, enabling you to choose and configure the metrics and information as per your requirement.Getting the Record Page ID for an Agent Analytics PageRight click an

Service

Knowledge Base Article

 • 

Agent Analytics

SH
Things to know before creating an IVR

Clicking on Create / Edit will open up a canvas as shown below. IVR builder offers a complete drag and drop interface along with various modules (or nodes) - each having a different functionality. 6 Major ComponentsCanvas: The canvas is the working area of the builder, where you build an IVR Workflo

Service

Knowledge Base Article

 • 

What is an IVR?

RS
Detailed Call States

The Detailed Call States provides a comprehensive view of the call's journey as it progresses through Sprinklr system. It shows when each state was applied to the call, along with information about the caller associated with that state and the timestamp of the event. The Detailed Call State Rep

Service

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Callback Extracts

Callback Extracts capture detailed information about callback and task requests created with respect to different voice conversations.These extracts track the complete lifecycle of a callback task—from the moment a customer opts for a callback/ agent creates a callback for the customer, to when the

Knowledge Base Article

 • 

Voice Data Extracts

SH
Call Summary

This is a call/ case level report, and thus the Call Activity values recorded are based on/ derived from the customers’ call records. This section gives insights on the overview of every outbound case with all the agents involved throughout the case and provides the time split/ time taken during the

Service

Knowledge Base Article

 • 

Reporting & Analytics

SH
Create and add a webform

1) Click on Guided Path within Resolve under Agent Augmentation.2) Click on Create New Guided Workflow in the top right corner.3) Give Name, Description and click Create4) By clicking on the plus sign in the canvas you can get a list of actions that can be performed by adding nodes.5) Click on plus

Service

Knowledge Base Article

 • 

Webform

RS
Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.4.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.4.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.4.1 Patch (11th May '25 Onwards)

RS
Voice Transfer Report

This report utilizes Social Analytics as its data source and provides a detailed overview of call transfers, encompassing crucial data points such as agent information, transfer types, transfer times, and transfer statuses. When you examine these elements, you gain insights into call handling effici

Service

Updated Article

26.4

Knowledge Base Article

 • 

Voice Use Cases

SH
Seamlessly Connect Your Conversational AI App to Channels

OverviewOnce your Conversational AI app is set up, the next step is testing it to evaluate user experience and flow accuracy. To connect your app with a channel, there are two methods. The first method scales using bot rules via the Rule Engine. In this article, we'll focus on the simpler seco

Service

Knowledge Base Article

 • 

Bot Rule Setup

SH
Type of Automations

There are three types of automations - Task Creation, Task Update, Time Based  Task Creation Automation: Task creation automation runs when a new task is created. A new task can be added in the project either manually, or via an import or via a task form when user fills in a response. For manual tas

PM_POPULAR_2

marketing

PM_PROJECT_AUTOMATIONS_2

PM_GENERIC

+2

Knowledge Base Article

 • 

Getting Started

RS
Consolidated Glossary

The Consolidated Glossary is designed to help you understand the various Metrics and Dimensions used in Sprinklr Service’s Reporting. It includes definitions and explanations for metrics, along with the specific reports they are associated with. This glossary ensures that users can accurately interp

Service

Knowledge Base Article

 • 

Consolidated Glossary

RS
User Occupancy Report

Overview:​​The User Occupancy Report allows users to analyze and monitor agent availability and status within a given time range. The record generation is based on occupancy clock trigger that runs every hour and the time spent in each status during that one hour is recorded. Data Aggregation and Fi

Sprinklr Insights

26.1

Service

Updated Article

Knowledge Base Article

 • 

Report Glossary

RS
Comment Report

The Comment Report provides an overview of comments and notes added by agents on cases or digital threads. It details the content of each comment, the agent responsible, the timestamp, case information, and any other relevant mentions, offering valuable insights into the agent’s interactions and the

Service

Knowledge Base Article

 • 

Detailed Report Glossary

SH
Task Overlay

Task overlay refers to task details screen. On task overlay you can perform all the actions associated with a task. To open the task overlay of a task in task sheet view, click on View Details icon which appears upon hovering over the task.   Let's discuss each of the task actions we can p

PM_POPULAR_2

26.1

marketing

PM_TASK_TIMELINE_VIEW_2

+6

Knowledge Base Article

 • 

Task Overlay

RS
Login Logout Extract

This documentation outlines the extract capturing agent login and logout timestamp data. The Login-Logout Extract provides session-level records reflecting when agents log in to and log out of the platform.Each row represents a unique login session and includes the corresponding login timestamp, log

Knowledge Base Article

 • 

Agent Data Extracts

SH
Export CXM Profile Data for Multiple Profiles

You can export CXM profile data for profiles using Right to Access Cases. In case you want to export profile data for multiple profiles with the same name, you can create Right to Access Cases for each Profile IDs of those profiles, and then export CXM profile data.  So, you can

experience:space

Insights

social

Export Profile Data

+11

Knowledge Base Article

 • 

Privacy Guides

RS
Case Message Details Report

The Case Message Details Report provides detailed information on the message level. Each record represents a message identified by a Universal message ID for every message received in the system. This report details the number of messages, message type, intent, and other message-level properties.The

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Detailed Report Glossary