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Custom Field - Best Practices

In this article, we will cover the best practices on how to utilize custom fields.OverviewKnowing best practices for organizing and grouping custom properties can assist you in optimizing both end-user experience and the efficiency of your data storage.These principles apply to the following:Outboun

experience:space

article:howto

Custom Fields

social

+1

Knowledge Base Article

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Custom Fields

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View Activity ​Details for Published UGC Assets

With the Published Activity support for user-generated content, you can monitor the publishing activity of UGC assets, identifying which social accounts have posted the content and the corresponding market or region​. Steps to View Activity ​Details for Published UGC Assets​Click the New Tab icon .

social

Social - SES

UGC - SES

Knowledge Base Article

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Advanced Use Cases

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Benchmarking and sources FAQs

The benchmarking module enables companies to compare their growth with the leading competitors in the industry using the best KPIs and metrics. These metrics cover directly available engagement values to AI-enriched metrics. Find answers to the most commonly asked questions about Benchmarking and it

Insights

Knowledge Base Article

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Benchmarking FAQs

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How to import a file using FPDI

Sprinklr’s FPDI offers the capability to import message and its related custom data in the form of an excel file, which can be viewed and ingested into Social Listening. Additionally, users can now transform the data on Sprinklr before it can be ingested into Social Listening.  What file formats are

Insights

Import FPDI File

Build FPDI File

Knowledge Base Article

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First Party Data Ingestion

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Guided Workflow Screen Components - Phone Input

OverviewThe Phone Input component is used to collect phone numbers from users while ensuring they enter valid and properly formatted phone numbers. This component supports default country code functionality, simplifying the user experience by automatically pre-selecting the appropriate country code

Service

Knowledge Base Article

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Guided Workflow Canvas

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How to Apply Custom Fields to Ads using Reverse Naming Conventions

Automatically update your custom fields and reduce the average workflow duration using reverse naming conventions.​When building Ad Campaigns in native, users will often follow a naming convention, but when the Ads get auto-imported into Sprinklr no Custom Field tags will be applied to them, which m

marketing

Knowledge Base Article

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Advanced Use Cases

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Organic Split (A/B) Testing on Sprinklr 

OverviewA/B testing for organic content on social media is a method used by brands to compare two or more versions of a post, creative, or message to determine which performs better in terms of engagement, reach, or conversions. By systematically testing variations of content, brands can optimize th

Publishing - SES

social

Sprinklr Social

20.10

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Knowledge Base Article

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Advanced capabilities

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Boost Facebook & Instagram Organic Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Boosting Facebook Posts

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Sprinklr Service: 26.4.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

Sprinklr Service

New Article

26.4.1

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

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Create X Website Cards

X Website Cards allow you to create ads that display an image or video, related context, and a clear call to action in your audience's timeline. You can use Website Cards to drive users to your site, increase conversions, and drive actions. This ad format lets you deliver dynamic and compelling

marketing

Knowledge Base Article

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Set up Twitter Cards

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Create a WorkFlow Column

Engagement Dashboards allow you to create customized workflow dashboards in which messages can be viewed, acted upon, engaged with, assigned, and more. From the Engagement Dashboards, your team can view and take action on messages in columns custom configured to display the content they need to be a

Engagement - SES

social

Social - SES

WorkFlow Column

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Knowledge Base Article

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Dashboard & Column Setup

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Sprinklr Marketing 20.2.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Automatically Schedule or Delete Reminders Using Rules

You can configure rules in the Rule Engine to automatically schedule or delete reminders on messages based on specific conditions. For example, you can set up a rule to automatically schedule a reminder when a case reaches a certain status. Similarly, if a case is assigned to a new work queue before

Sprinklr Service

20.7.1

New Article

Service

Knowledge Base Article

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Schedule or Delete Reminders Automatically

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Change the Thumbnail Image of a Link

Sprinklr allows you to change the thumbnail image of the URL before you publish the link to LinkedIn or Facebook. This article will guide you on how you can change the thumbnail of the link to best describe your URL content visually, within the Quick Publisher. StepsAfter you have added links to  th

Publishing - SES

social

Social - SES

Knowledge Base Article

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Getting started with publishing

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Sprinklr v16.5.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

article:reference

release_note

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v16.5.0 (July)

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Enhanced Modern View for Inbound Window in Distributed

With the v.19.8 release, Sprinklr Distributed is endowed with an enhanced UI that provides a fresh look to the platform. In this article, we provide you with the details of the changes you will view in the Inbound window within Distributed. To be able to use the enhanced Distributed modern view, you

social

Social - SES

DST - SES

Knowledge Base Article

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Miscellaneous (Distributed User)

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List Picker Template

OverviewThe List Picker allows the customer to choose from a list of items. A list picker displays a list of items, and information about the items—such as product name, description, and image—in the Messages app on the customer's device. The customer can choose one or more items from the list

Service

Knowledge Base Article

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List Picker

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Types of Instagram Accounts

This article tells us about the types of Instagram Accounts that can be added to Sprinklr.​Account TypeDetails​Business AccountAn Instagram Business account is Instagram’s version of a Facebook Page. It tells Instagram that you’re using the platform for some sort of marketing (even if not for a conv

social

Knowledge Base Article

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Setting up Instagram in Sprinklr

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View Reporting Dashboards in Sprinklr Mobile App

Reporting Insights in the Sprinklr Mobile App centralizes data from all of your Custom Reporting Dashboards built in the desktop version. In Reporting Dashboards, you can expand and drill into metrics to discover what's working and what’s not, and develop data-based strategies to continuously i

Service

Knowledge Base Article

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View Reporting Dashboards

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Create an Interactive List Template for WhatsApp Business

You can create an Interactive List template in Digital Asset Management (DAM). This template can be used on WhatsApp Business to let customers click one of the options in the template and respond directly in the conversation thread.​Interactive List messages provide a simpler and more consistent way

Service

Knowledge Base Article

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Interactive List Templates