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Review Table widget

The Review Table widget is a tool used to gain insights at a message level. It displays each conversation in a tabular format, with the content of messages highlighted according to sentiment. Sentences within the message are highlighted in green, orange, and red to indicate positive, neutral, and ne

Insights

Review Table Widget

Knowledge Base Article

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Types of Widgets

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How to Configure Mobile App

Introduction​To streamline the login process and improve user experience, Sprinklr has introduced mobile app configurable options within the Admin Console. These enhancements allow administrators (admins) to configure multiple company names, enabling users to select the correct one and be redirected

26.1

Advocacy - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Sprinklr Extend App

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How to Create Ads Unique Metrics

To configure Unique Metrics1. Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Reporting under Analyze.2. On the Ads Reporting Home, click the Options icon in the top-right corner and select Unique Metrics.  If you are on a Reporting Dashboard, click the Options icon

marketing

Knowledge Base Article

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Managing a Unique Metric

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Sprinklr Copilot for Social - Report Summarizer and Performance Insights

OverviewSprinklr Copilot for Social is an intelligent assistant designed for social media reporting, seamlessly integrated into your reporting dashboards. It delivers quick performance insights through intelligent summaries and conversational insights, and it can also help create widgets that you ca

26.1

Publishing - SES

social

Reporting - SES

+6

Knowledge Base Article

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Social Copilot

RS
Overview

Sprinklr AI+ in Customer Feedback Management delivers a powerful suite of AI-driven capabilities designed to streamline survey creation, enhance feedback quality, and generate actionable insights. Key features include Survey AI+ Builder, Survey Response Quality, Survey Quality, Text Analytics (AI+),

Service

Knowledge Base Article

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Overview

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Set Product Audiences for Facebook Catalog Sales

While composing the Facebook Catalog Sales campaign within Ads Composer, you have the ability to target audiences using Product Audiences. This allows you to control your targeting using various options. In this article, we will explore these options. Note

experience:space

Retargeting

Product Audiences

Target Broad Audience

+16

Knowledge Base Article

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Account

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Sprinklr Copilot for Advocacy - Report Summarizer and Performance Insights

OverviewSprinklr Copilot for Advocacy is your smart assistant for advocacy reporting, seamlessly built into your reporting dashboards. It delivers quick performance insights through intelligent summaries and conversational insights. Whether you need a broad overview or a deep dive into specific metr

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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Sprinklr AI+ in Advocacy

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Custom Fields Support in Briefs and Brief Templates

OverviewYou can now add Custom Fields in Brief Templates or Briefs. Custom Fields help simplify Brief usage and allow you to manage your entire campaign or content strategy from a single place. When using or modifying Campaign or Content Briefs, you can update the Custom Fields from within the Brief

marketing

Knowledge Base Article

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Brief Template Components

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Widget Summarizer- Listening

The Widget Summarizer is a one-click AI+ feature that generates key insights from a widget, providing summarized, actionable information alongside the data visualization. This eliminates the need for multiple drilldowns, allowing you to access high-level insights quickly. By pinning these summaries

Insights

Knowledge Base Article

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Sprinklr AI+

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Filter Custom Fields

In this article, we will cover the steps to filter custom fields in Sprinklr Production Dashboards, Engagement Dashboards, DAM etc.Filter paneThe filter pane of the custom fields window allows you to search and filter the fields that you have created. You can filter the custom fields by the fol

experience:space

cloud:core

article:howto

release:N-A

+7

Knowledge Base Article

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Custom Fields

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Create Custom Rich Menus for LINE

A rich menu is a customizable menu that is displayed on the chat screen to help users interact with your LINE Official Account. It helps the user to understand the bot’s basic functions clearly. A rich menu is a set of rich menus that can be changed by the user’s action individually. There are sever

social

Rich Menu

Knowledge Base Article

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LINE

RS
Bulk Actions on Scenes or Slides

Sprinklr Display and Presentations enables you to perform bulk actions on scenes/slides, reducing setup time and enhancing productivity for daily tasks.Steps to Set Up Bulk Actions 1. Navigate to and open the desired storyboard or presentation.2. Select the desired scenes/slides while holding down t

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Quick Action Toolbar: Enhance Efficiency with Instant Access

Sprinklr Display and Presentations lets you perform basic operations and changes quickly, reducing setup time, saving time, and boosting productivity.When a widget is selected while editing, the action toolbar enables actions like cloning, swapping widget types, and making quick design adjustments,

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Snapchat Ads Pixels

About Snap PixelSnap Pixel is a tracking tool offered by Snapchat that allows advertisers to measure the effectiveness of their ads and better understand how users interact with their website or app after clicking on a Snapchat ad.​Snap Pixel works by placing a small piece of code on the advertiser&

marketing

Knowledge Base Article

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Advanced Snapchat Capabilities

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How to Create an Ad Campaign in Ads Composer

You can compose Facebook, Twitter, LinkedIn, Pinterest, Snapchat, LINE, TikTok, and Nextdoor Ads from the Ads Composer, allowing you to create the same ads through Sprinklr that you can create on various channels. You can create multiple ads for multiple channels through a single platform. This arti

marketing

Knowledge Base Article

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Functionalities

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Integrating Live Stream Chat

Brands can pair live video and product launches with Sprinklr’s stream chat for a real-time messaging experience for their customers. Using this functionality brands can enable agents to monitor conversations, use moderation tools for deleting messages and blocking users, and auto-detect spam messag

Service

Knowledge Base Article

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Live Stream Chat for Commerce

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Paid Pre Publishing Rule Conditions & Actions

Leverage pre-publishing rules to secure your outbound publishing and automate your tasks.​Using the Pre-Publishing rules, advertisers can set certain rules on the posts/Paid Initiatives before publishing them. This capability improves the Paid Initiative configuration process through automation befo

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

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Email Post Assets

It is mandatory to create assets for every channel, before you add them in the customer journey. Sprinklr provides you with the ability to search/ build assets in the Digital Asset Management.1) Click the New Tab icon . Under Sprinklr Marketing, click Digital Asset Management 2) Click Create Asset

Service

Knowledge Base Article

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Email Template

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Adobe Analytics Integration

Track the entire consumer journey from clicks to website conversions, providing post-level attribution for website activities and seamlessly report on the entire conversion funnel using Adobe Analytics integration in Sprinklr.Note: We are currently on 1.4 v of the Adobe Analytics API. For more infor

Integrations

Adobe Analytics

Knowledge Base Article

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Adobe

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Sprinklr - Salesforce Service Cloud (v2)

With Salesforce v2 integration, you can manage customer relationships and contacts in the same platform you use to interact with customers through engagement workflows. You can leverage unified profiles within Sprinklr, creating the opportunity to provide your customers with personalized and insight

experience:space

Insights

social

salesforce lightning

+9

Knowledge Base Article

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Configure Salesforce Application