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Introduction to Journey Facilitator

What are customer Journeys?Customer journey refers to the process that a customer or a lead goes through when considering, evaluating, and ultimately purchasing a product or service. It encompasses all the touchpoints and interactions that a customer has with a business before, during, and after a p

marketing

Journey Facilitator

Customer Journey

Knowledge Base Article

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What is Journey Facilitator?

RS
Configure Time Off Policies

Time Off in Sprinklr WFM refers to periods when agents are not working, typically for rest, personal matters, or vacations. Time Off policies are essential for defining how different Time Off Activities will function. These policies govern various aspects, such as accrual rates, approval requirement

Sprinklr Service

20.7.1

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Time Off Management

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Creating an Asset in the Asset Manager

Before you StartThe Asset Manager provides a centralized repository for all media assets, documents, templates, and more. This article will help you with the steps to add assets in the asset manager. You can find the link to the Digital Asset Manager (DAM) here.​Steps to add an Asset to the Asset Ma

Service

Knowledge Base Article

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Service Channels

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Access Favorite asset boards

Favoriting assets help to access them easily later, we’ve covered how to favorite them in this article. Once the assets are marked favorite, those would be added automatically to the Favorite asset board. In this article, we will cover steps to access these favorite access boards.Steps to access Fav

DAM - SES

Favorite asset boards

social

Access Favorite asset boards

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Knowledge Base Article

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Manage assets

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Leveraging Response Quality Dashboard

Survey Analytics play a crucial role in generating actionable insights, and the Survey Response Quality Detection feature enhances this process by detecting and flagging low-quality responses. This ensures that all insights are based on the most trustworthy and accurate data. As soon as responses ar

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Managing Response Quality

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Statistical Tools for Metrics in Widgets

Statistical functions can be applied to numeric columns to find the sum, average, minimum, or maximum value. Users can evaluate data and show subtotals for each report widget, plus a grand total for all data in the widget. This removes the pain of writing the formula and getting the value of these m

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Reporting - SES

Social - SES

Knowledge Base Article

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How to Create a New Widget

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Create a Manual Journey in Journey Facilitator

With the 19.11 release, you now create two distinct types of journeys in Sprinklr : Manual Journey - Ideal for executing journeys on a predefined profile list or segment.Event-Based Journey - Triggered by specific events, either through rules or APIs.This article will discuss creating a Manual Journ

Service

Knowledge Base Article

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Journey Trigger Settings

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Callback Extracts

Callback Extracts capture detailed information about callback and task requests created with respect to different voice conversations.These extracts track the complete lifecycle of a callback task—from the moment a customer opts for a callback/ agent creates a callback for the customer, to when the

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Voice Data Extracts

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Value of Ads Manager

Sprinklr Ads Manager is a platform that offers several benefits to businesses that are looking to streamline their advertising process. Universal User Interface: The Sprinklr Ads Manager is a universal ads manager and is channel-agnostic. This comes as a significant advantage, as it eliminates the n

marketing

Knowledge Base Article

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Getting Started

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Kakaotalk Business Overview

OverviewKakaoTalk is a popular instant messaging application that enables users to send and receive text, voice, and video messages, and share media files. It offers features for both personal and business use. Known for its user-friendly interface and robust security measures, KakaoTalk is a popula

Service

Knowledge Base Article

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KakaoTalk Overview

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What Is the Ads Widget Library?

To Navigate to Widget LibraryClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Reporting Dashboard, click Add Widget in the top right corner.NoteIf you are unable to find this option, click Enter Edit Mode in the top right corner to be

marketing

Knowledge Base Article

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Widget

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Refresh Rate Optimizations for Service Command Centers

OverviewTill date, all display panels used to refresh the entire screen of KPIs at fixed intervals, regardless of whether every data point truly needed frequent updating. This resulted in unnecessary system load, a high volume of queries to reporting engines, and increased overhead in managing publi

Display - SES

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Social - SES

Knowledge Base Article

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Display

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Sprinklr Copilot for Social Capabilities in the Editorial Calendar

OverviewSprinklr Copilot for Social in the Editorial Calendar empowers you to discover and manage content using natural language. It simplifies the way you search for posts, apply filters, and take action - without needing to manually configure boards or filters. With Sprinklr Assist built in, you c

Publishing - SES

social

Sprinklr Social

New Article

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Knowledge Base Article

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Social Copilot

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How to Export Ads Dashboards as PPT Files

While performing a PowerPoint export of your dashboard or widgets in Ads Reporting, you will receive the exported file in our default PPT format. However, you can customize the PPT slides to meet your brand requirements such as logo, font color, etc. PPT Templates allow

marketing

Knowledge Base Article

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Export Dashboard into PPT

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Apply multiple actions using asset macros

Using macro, you can take an action or a set of actions on entities which help to automate tasks & reduce manual efforts. You can apply Asset macros on assets to take multiple actions on an asset the same way you can with other entity types. This article helps you with the steps to apply multip

DAM - SES

social

Apply actions using asset macros

Social - SES

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Knowledge Base Article

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Manage assets

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Transfer Call

Call transfer is a core contact center capability that allows agents to move an active call to another agent, queue, IVR, or external phone number. Transfers help ensure customer queries are handled by the most appropriate resource, improving resolution time and overall customer experience.​Agents m

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Knowledge Base Article

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Transfer Call

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Manage Work Types in Sprinklr WFM

Work Types (formerly Workloads) help you organize and forecast the different kinds of work your teams handle in Workforce Management. Each Work Type represents a specific combination of Channel, Queues, and Skills that feeds into staffing and forecasting models.This article outlines the essential st

Sprinklr Service

20.7.1

20.10

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Knowledge Base Article

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Manage Work Types

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Create and Use X Cards

Attract your audience with rich media content that keeps users hooked to your products.X cards allow you to advertise on X with dynamic content that helps capture your audience's attention with images and videos. X Cards can be created in the Digital Asset Manager (DAM) or inline from Ads Compo

marketing

Knowledge Base Article

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Set up Twitter Cards

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Outbound IVR Dialer

Outbound IVR dialers are the dialers in which a customer is dialed and directed to the IVR. Customers can navigate through the menu and can check relevant information depending on the options available.Configuration of Outbound IVR dialersThe Outbound IVR dialer needs to be configured in the followi

Service

Knowledge Base Article

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Dialers

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Monetise YouTube Videos from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter.Account set up for monetisationThe You

Monetise YouTube Videos from Sprinklr

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Monetise YouTube Videos

Knowledge Base Article

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Publish on YouTube