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Smart Budget Strategy Group FAQs

Can Smart Budget be applied on both Campaign and Ad Set levels?No. You will need to distribute the budget between the Ad Campaign level and Ad Set level. Once, you select a level, the other will no longer be valid for application and will show a validation error.Can Smart Bidding and Smart Budget be

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Smart Bidding Strategy Group FAQs

Will Smart Bidding work for Facebook CBO (Campaign Budget Optimization) campaigns?Yes. For Paid Initiative with CBO enabled, please ensure optimization goals are the same for all the adsets when Smart Bidding is applied.​On which level (Campaign/Ad Set/Ad) will Smart Bidding work?Bids are applied at

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Media Monitoring & Analytics FAQs

The Media Monitoring & Analytics (MM&A) product enables the PR and corporate communication professionals to eliminate the challenges in their day-to-day job functions using AI to uncover actionable insights across traditional & modern channels. The day-to-day job functions include PR per

Insights

Knowledge Base Article

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FAQs

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Privacy Cloud FAQ

The following are some of the Frequently Asked Questions of Privacy Cloud.​What is Privacy Cloud?With the General Data Protection Regulation (GDPR) coming in play in May 2018, Sprinklr created Privacy Cloud to prepare for and meet the new obligations for which these regulations create. Sprinklr’s go

marketing

Insights

article:howto

social

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Knowledge Base Article

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Privacy Guides

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FAQs on Smart Comprehend

Below are some frequently asked questions regarding Smart Comprehend:What are the channels and languages supported for Smart Comprehend?Smart Comprehend is available for the following channels: Sprinklr Voice, Sprinklr Live Chat, Facebook, Instagram, LinkedIn, WhatsApp Business, Email, and X. It is

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Smart Comprehend

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FAQs

Sprinklr Copilot - Capabilities for InsightsWhat is the Sprinklr Copilot feature? Powered by generative AI technology, Sprinklr Copilot swiftly provides concise and insightful responses to your queries, sourcing relevant news, blogs, and social media content from platforms such as X, Facebook, Insta

Service

Knowledge Base Article

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Sprinklr AI+

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Benchmarking and sources FAQs

The benchmarking module enables companies to compare their growth with the leading competitors in the industry using the best KPIs and metrics. These metrics cover directly available engagement values to AI-enriched metrics. Find answers to the most commonly asked questions about Benchmarking and it

Insights

Knowledge Base Article

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Benchmarking FAQs

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Best Practices for the Adobe Ads Integration

What are Report Suites in SiteCatalyst configuration?A SiteCatalyst Report Suite generally represents a web property or a grouping of web properties. For example, a Web Property is a website, but a grouping could be multiple Apps reporting into the same rolled-up Report Suite.Where can I add the Met

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Create Custom Entity

​​​Custom Entities are User-defined entities created to model business-specific data such as Transactions, Appointments, Products, Loyalty Cards, or Configuration Tables. To understand more about entities refer to Entity Studio - An Overview article.Accessing Entity ManagerFrom the Launchpad, click

Updated Article

26.4

Sprinklr Platform

Knowledge Base Article

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Create Custom Entity

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Business Locations FAQs

Below are some of the frequently asked questions about Business Locations –What is meant by Business Locations?Locations/Business Locations in Sprinklr are entities that allow users to add and manage physical business locations, collect location-specific sources, and organize based on any hierarchie

Insights

Knowledge Base Article

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FAQs

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Create Reporting Widgets Instantly With Ads Reporting Copilot

Sprinklr Ads Reporting Copilot enables you to create reporting widgets using simple, natural-language prompts. It interprets your intent, selects best-practice metrics and visualizations, and instantly generates a ready-to-use widget that you can add directly to your dashboard. ​In this article, you

New Article

26.4

Sprinklr Marketing

Knowledge Base Article

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Sprinklr Copilot for Marketing: Ads Reporting

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AI Model FAQs

What are AI Models in Location Insights?The industry-specific NLP-based models which are trained on specific industry data to ensure high accuracy are known as AI models. These AI models can also be custom-built for LI clients on their set of data.What are the different types of AI models available

Insights

Knowledge Base Article

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FAQs

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Ad Comment Reporting Limitations & FAQs

LimitationsYou can leverage the Ad Comment Analysis dashboard for Facebook, Instagram, Twitter, TikTok and LinkedIn.The dashboard will show comments from ads only.Ad Comment Analysis will not work for Ads using Asset Customizations (placement, location, and language). Check Ads comment moderation ov

marketing

Knowledge Base Article

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Limitations & FAQs

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Sprinklr Service: 19.8.1 Capabilities and Enhancements

We are excited to announce Sprinklr Service’s 19.8.1 Patch release, designed to enhance your customer experience management capabilities. This release includes a range of new features and improvements that will help you deliver more efficient and effective service to your customers. Below, you will

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Sprinklr Insights: 26.1.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.1.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.​Data Sources and Channe

marketing

Insights

social

Service

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

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Sprinklr Marketing: 20.4 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Getting Started with Reward Engine

This article provides a step-by-step guide to set up the Reward Engine on the Advocacy platform. From enabling gamification to making the Reward Engine visible to you, this guide ensures admins can configure the feature effectively and deliver a seamless experience. Pre-requisites Required to Set Up

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Getting Started

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Create Audience Segments using X Firehose

Filter a segment of the audience by sentiment while targeting an audience in Segment Manager. Sprinklr has access to the entire X Firehose, which is a stream of user activities from X. This means that every tweet, favorite, and retweet is logged in Sprinklr. All of the unstructured data, like tweet

marketing

Knowledge Base Article

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Twitter Advanced Capabilities

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Journalists & Publications FAQs

Below are some of the frequently asked questions about Journalists & Publications –No. It is a separate product and available to be purchased separately within Sprinklr’s Sprinklr Insights product family.Can MM&A surface the most influential people on Twitter who have shared a particular sto

Insights

Knowledge Base Article

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FAQs

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Sprinklr Service: 26.4.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

Sprinklr Service

New Article

26.4.1

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)