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Sprinklr AI+ powered Drilldown Summarizer

In this article, you will learn how to summarize and generate themes of conversations at any data point using AI+ Summarizer. ​Drawing insights by drilling-down at any data point can be a tedious task, as there might be a lot of mentions to go through. Sprinklr AI+ powered Summarizer empowers users

Sprinklr AI+

Sprinklr AI+ Summarizer

Insights

Sprinklr AI+ powered drilldown Summarizer

Knowledge Base Article

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Sprinklr AI+

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Widget Library in Media Monitoring & Analytics

A widget in Sprinklr is a customizable element that provides users with access to visualize and analyze the data. MM&A has an extensive Widget Library consisting of multiple pre-curated widgets designed to cater to various PR use cases. These widgets can be added to your dashboard with a single

Insights

Knowledge Base Article

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Dashboard setup

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Twitch as a Benchmarking source

Twitch is a popular live-streaming platform for gamers and creatives. Listening to its data through APIs allows streamers and businesses to understand their audience, monitor engagement, and make data-driven decisions. It helps to optimize content, build community, and improve overall performance on

Insights

Benchmarking

Knowledge Base Article

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Twitch

RS
Ability to Set Execution time for Pipelines

The Execution Pipelines feature enables the generation of snapshot values for metrics at specific execution intervals. This functionality allows you to track the evolution of metrics over time, providing valuable insights into historical trends. By capturing these snapshots, users can make more info

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data Flow

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Journey Reporting Outbound Data Source

After deploying a journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure customers' engagement during a customer journey via its Reporting dashboard. It helps you to have a detailed overview of sent, opened, read and failed messages (depen

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Standard Reporting

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Create X Flexible Audience

X Flexible audiences allow you to build and save audience combinations based on existing tailored audiences or subsets of existing tailored audiences. You can target members of a subset of tailored audiences based on the recency and frequency of interaction.In Sprinklr Audience Manager, you can incl

marketing

Knowledge Base Article

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Twitter Advanced Capabilities

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Journalist and Publication Management

Along with Journalist and Publication discovery, Sprinklr also provides you with the ability to manage your desired influencers as per your goals. You can manage Journalist and Publication by:Creating a new Journalist/Publication listAdding Journalist/Publication to an existing listFavoriting the re

Insights

Knowledge Base Article

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Journalist and Publication related

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Hide chat when no. pending cases are more than x

The chat icon for website visitors can be hidden based on the number of pending cases in the queue. If the number of pending cases in the backlog are more than the defined number of cases, the chat trigger icon can be hidden.Similar conditions can be applied for Manage unavailability of Livechat app

Service

Knowledge Base Article

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Control Chat Visibility

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Introduction to Listening Themes

With Listening Themes, you can slice and dice your topics to get more insightful and granular data associated with the Topic.Listening Themes helps to visualize data without changing what a Topic pulls into the Sprinklr platform. It can contain additional, one-off keywords or filters according to yo

Listening Themes

Insights

Knowledge Base Article

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Themes

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Badge Management

With Sprinklr's Community product, your valued customers can unlock exclusive badges for their profiles in the Community Forum. These badges serve as visual acknowledgements of their unique accomplishments and notable milestones within the Community. By obtaining badges, your customers are enco

Service

Knowledge Base Article

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Gamification & Screener

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Agent Self Monitoring - Voice (Outbound)

The Agent Self-Monitoring Reporting Dashboard (Outbound) is a standard dashboard created for agents to provide a quick summary of an agent's outbound call activity.As an agent, you can use this dashboard as a self-evaluation tool and view your performance for the selected timeframe.The dashboar

Service

Knowledge Base Article

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Reporting

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Create and Use Profile Tags

Profile tagging allows you to place a visual indicator next to the social media account in the Sprinklr platform. These visual cues act as an attribute of the social media account and let you quickly identify the type of profile at a glance. With a quick view, you will be able to tell who

article:howto

social

stage:final

Knowledge Base Article

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Tags

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Overview

Summary is concise, AI-generated overview that captures the main events, actions, and outcomes of a customer-agent interaction. It highlights the sequence of events, key customer issues, actions taken by the agent, and any next steps or resolutions agreed upon in a case. A summary helps contact cent

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Introduction

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How to Compare Data for Different Time Periods

The Period-Over-Period reporting data compares values from two different time periods. For example, you can create a widget in the reporting dashboards to find out how much sales increased or decreased since the previous time period. To learn more about getting this capability enabled in y

marketing

Knowledge Base Article

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Compare Mode

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Benchmarking Glossary: Summary for top channels

Which datapoints do you get in Sprinklr Benchmarking?Post TypeFacebookInstagramYouTubeTwitterBrand PostsYes Yes Yes Yes CommentsYes Only counts Yes Yes Replies Yes Only counts Yes Yes Likes & Reactions Yes Yes Yes Yes Shares Yes No No Yes Views Count No No Yes Yes What is the latency of grabbing

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Benchmarking Glossary

Knowledge Base Article

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Sources in Benchmarking

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Configuration Steps for Queue Monitoring

The Queue Monitoring feature is available in Supervisor Console by default. Supervisors can create new dashboards and can customize queue cards by adding metrics. Actions on Queue CardsActionsDescriptionManage ColumnsThe supervisor has the control to show all or specific colums by clicking the Manag

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Queue Monitoring

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About Displays

In Sprinklr, when you navigate to Display within Sprinklr Social, you'll be able to manage, edit, and create new physical Display configurations under the Displays Tab. Below, you'll find information about the features present in the Displays tab and actions you can take to creat

experience:space

Display - SES

cloud:commerce

release:N-A

+9

Knowledge Base Article

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Display

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Initiate Workflow Automatically on your Campaigns

Create an initiate workflow rule to trigger workflows on all campaigns. This way you can automate the process of initiating workflows in bulk on Campaigns based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the campaigns satisfyin

marketing

campaigns

Workflow Engine

initiate workflow

Knowledge Base Article

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Campaign Rules

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Consent Withdrawal Cases

The Consent Withdrawal Cases section of under Privacy was created to comply with Data Subject's right to Opt Out as defined under GDPR. The process of 'opting out' takes place in multiple formats on various sites and types of marketing, most likely outside of Sprinklr. For example, mo

marketing

Insights

article:howto

social

+2

Knowledge Base Article

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Privacy Guides

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About Automated Pacing Control Strategy Groups

In Automated Pacing, the Budgets and Start & End dates are picked automatically from the applied Campaigns. The system will check for any overlapping time periods with the budget spend and control the Pacing Rate accordingly.Use CasesIt helps monitor your Campaign pacing with minimal effort.Thin

marketing

Knowledge Base Article

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Overview