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Task Rules Conditions and Actions

The following conditions and actions are available for users to select while creating a Task Rule.Task Rule - ConditionsConditionDescriptionCondition Applies to Task Set conditions based on the following properties of the tasks:Approval QueueAsset type on which task is createdAssignment PresentAssoc

marketing

Task Rule

Actions

Rule Engine

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Knowledge Base Article

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Task Rules

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Configure Slot Based Appointment Booking through IVR

Sprinklr IVR provides a seamless way to automate appointment scheduling by allowing customers to select, confirm, or cancel available time slots directly during an IVR call. This functionality is especially useful for callback scheduling, service visits, or customer consultations, reducing manual in

Sprinklr Service

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Configure Slot Based Appointment Booking through IVR

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Delete your Advocacy account in Sprinklr Extend app 

This article provides a step-by-step guide to deleting your Advocacy account in the Sprinklr Extend app. Steps to Delete your Advocacy account in the Sprinklr Extend app Click the Profile image in the top right corner.On the Profile page, scroll down to the Delete Account section.Click Delete Accoun

Advocacy - SES

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Social - SES

Knowledge Base Article

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Setup Advocacy Account

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Reporting on Similar Cases

You can create reporting widgets to view the usage and adoption of the Similar Cases capability.Configuring a reporting widgetClick the New Tab icon . Under the Sprinklr Service tab, click Care Reporting within Analyze.On the Reporting Home window, select the desired da

Service

Knowledge Base Article

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Similar Cases

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How to Apply Volumatic Ads Benchmarks in Ads Manager

Tagging a Paid Initiative with an Advertising Benchmark allows you to assess its performance accurately by comparing your metrics with the benchmark. Benchmarks can be tagged either on the Paid Initiative or Ad Variant level. Depending on your use case will determine the level you should tag. If mor

marketing

Knowledge Base Article

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Tag Campaigns with Advertising Benchmarks

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Reply to Selected Message in the Conversation History in Distributed

Distributed users can reply to selected messages in the conversation history in the Inbound Column. Whenever a user performs a reply action on any inbound message (this is applicable for all engagement actions like - Reply, Comment, DM, etc.), a conversation tab will op

Reply to Selected Message in the Conversation History

social

Distributed

Social - SES

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Knowledge Base Article

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Engagement (Distributed User)

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Rule to autofill email signature

An email signature is a block of text or graphics that is automatically appended to the end of an email message. It usually includes the sender's name, job title, contact information, and other relevant details such as social media links or company logo. The purpose of an email signature is to

Service

Knowledge Base Article

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Email Signature

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View Organic & Dark Post Comments in Reporting

​Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.Select Inbound Analytics as the Data Source.Paid dimensions such as Paid Initiative, Ad Set and Ad Variant has been added in Inbound Analytics to ease analysis of ads comments.You can also add

marketing

Knowledge Base Article

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Create And Manage

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Product Assets

Product CardProduct Card is used to display information about the brand’s product to their users. Brands have the capability to actively engage through this card which will include - the image, headline of the product, the details of the product along with a button label (which can be customized to

Service

Knowledge Base Article

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Rich Text Assets

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How to Configure a Disposition Plan

​​Pre-requisite for configuring the Disposition Plan: Sprinklr Voice should be enabled for the environment.​A disposition plan is a pre-configured form that is filled out by agents while disposing the call in ACW. These plans include specific fields and information that agents need to provide when d

Service

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How to setup disposition plan

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Case Processing Clock Extract

This documentation outlines the extract capturing case processing clock activity within digital case interactions. The Case Processing Clock Extract provides event-level records reflecting each instance where a processing clock is initiated for a case.Each row represents a single clock initiation ev

Knowledge Base Article

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Digital Data Extracts

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Audience segment based journey trigger

This article will describe the complete process of deploying audience based journeys. These kind of journey are mostly used by brands for marketing purposes such as discount campaigns, product launch, service update, etc. We will divide the process into four major sections:Creating Audience Profiles

Service

Knowledge Base Article

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Journey Trigger Settings

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Integrating Sprinklr Advocacy with Microsoft Apps

The Sprinklr - Advocacy app allows employees to discover, share, and engage with company-approved content directly within Microsoft Teams, Outlook, and M365. By integrating Advocacy into these platforms, organizations can streamline content engagement while keeping employees within their primary wor

Advocacy - SES

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Social - SES

Knowledge Base Article

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Integrations

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Multiple Language Selection

Sprinklr IVR provides us the ability to take inputs from the customer and cater to their queries when they reach out to brands on voice as a medium. In this article we will learn about how admins can configure IVR to work with multiple languages.​Sprinklr has clients around the world, all catering t

Service

Knowledge Base Article

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IVR Use Cases

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Schedule Tweets for X Ads

You can schedule your tweets to go live at a specific date and time within your ads up to a year in advance and add them to new and existing campaigns. This capability will help you publish your tweets on weekends, evenings, or other busy times when you don't have time to tweet manually.Things

marketing

Knowledge Base Article

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Publish Twitter Ads

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How to Track Approvals and Rejections in Ads Reporting

Advertising Approval frameworks are important to avert any exposure to risk for brands across communication cycles. Hence, tracking the volume of approvals and rejections becomes an important KPI metric to understand agency performance and efficiency around governance.In Sprinklr, internal

marketing

Knowledge Base Article

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Track Approvals & Rejections

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Manage Schedule Scenarios

Schedule Scenarios are utilized to create agent schedules in Sprinklr WFM. They are designed to align with business hours, shifts, and defined activities, following scheduling guidelines such as maximum weekly working hours, preferred shifts, week-offs, and shift rotation rules. Schedule Scenarios i

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Schedule Scenarios

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Debug Logs in Guided Workflows

​The Debug Logs in Guided Workflows help you find out why a Guided Workflow failed during execution. You can directly see where the issue happened, check the error details, and fix it. This makes it easier and faster to test and improve your workflows.​Currently, the Debug Logs capability is availab

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Advanced Topics

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Text-to-Speech Overview

By utilizing text-to-speech technology, brands can broaden the accessibility of their text messages and card assets in live chat interactions, making them more inclusive for a diverse audience. This approach allows businesses to deliver a seamless and engaging user experience that meets the needs of

Service

Knowledge Base Article

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Text to Speech

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Add Reddit Post Flair in Quick Publisher

Introduction​Reddit Post Flair is a special tagging system that you can enable for your community. It allows moderators and community members to create visual flags for tagged content. This can help categorize post content types, flag content about specific subtopics, tag posts with removal reasons,

social

Knowledge Base Article

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Engage, publish and report on Reddit