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Data onboarding using Salesforce Marketing Cloud

To deliver the best customer experience, it is important that brands reach the right audience with the right message at the right time. This can be achieved by sending event-triggered communications to customers and prospects. For this, marketers need to have access to customer journey data. Custome

marketing

Insights

social

Salesforce Marketing Cloud

+5

Knowledge Base Article

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Marketing Cloud

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DVT Part 2: How to Use a Dynamic Video Template to Create a Video

Learn how to easily create videos using video templates in Sprinklr. Once a video template is created, you can use it to create variations. This article guides you through using a template in Asset Manager for creating single or bulk videos in Sprinklr.​Step 1: Select a Template from creating videos

marketing

Knowledge Base Article

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Video Templates Part 2: How to use a video template to create a video

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Compose Snapchat Ads

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.To learn more, click on Ads Co

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Compose Snapchat Ads

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Data Onboarding using S3 Connector

Marketers have a high volume of customer data that is difficult to manage and integrate for their customer experience efforts. Sprinklr offers secure and scalable data onboarding using one-time S3 configuration to import any amount of data. For recurring uploads, automation can be set up to push the

experience:space

Importing Profiles

article:howto

product:platform

+4

Knowledge Base Article

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Integration Guides

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How to Configure a Disposition Plan

​​Pre-requisite for configuring the Disposition Plan: Sprinklr Voice should be enabled for the environment.​A disposition plan is a pre-configured form that is filled out by agents while disposing the call in ACW. These plans include specific fields and information that agents need to provide when d

Service

Knowledge Base Article

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How to setup disposition plan

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Pacing Control Strategy Group FAQs

Why should I prefer a Strategy Group over a Pacing Group?It does away with any restrictions on how old Campaigns can be tagged with Strategy Group Pacing Control.You also have Automated Pacing mode as an option.It combines Pacing Group and Budget Source capability and goes beyond.What is the ke

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Error Messages in Ads Manager Export Files

If an error occurs in the Paid Initiative set up via Ads Composer or Bulk Ads Import, you can take an export of the Paid Initiative and see where the error has occurred on each ad entity level.To View Error Messages in Ads Export FileClick the New Tab icon . Under the Sprinklr Marketing - Advertisin

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Configuring and Restricting Maximum Calls

In outbound campaigns, some agents may aim to contact as many leads as possible in a single day. This behavior can lead to an uneven distribution of leads and negatively affect overall sales performance in industries such as insurance,Real estate and so on. To address this, the Dialer and Campaign M

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Skill Based Assignment

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View Organic & Dark Post Comments in Reporting

​Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.Select Inbound Analytics as the Data Source.Paid dimensions such as Paid Initiative, Ad Set and Ad Variant has been added in Inbound Analytics to ease analysis of ads comments.You can also add

marketing

Knowledge Base Article

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Create And Manage

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Delete your Advocacy account in Sprinklr Extend app 

This article provides a step-by-step guide to deleting your Advocacy account in the Sprinklr Extend app. Steps to Delete your Advocacy account in the Sprinklr Extend app Click the Profile image in the top right corner.On the Profile page, scroll down to the Delete Account section.Click Delete Accoun

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Setup Advocacy Account

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Reply to Selected Message in the Conversation History in Distributed

Distributed users can reply to selected messages in the conversation history in the Inbound Column. Whenever a user performs a reply action on any inbound message (this is applicable for all engagement actions like - Reply, Comment, DM, etc.), a conversation tab will op

Reply to Selected Message in the Conversation History

social

Distributed

Social - SES

+2

Knowledge Base Article

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Engagement (Distributed User)

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Rule to autofill email signature

An email signature is a block of text or graphics that is automatically appended to the end of an email message. It usually includes the sender's name, job title, contact information, and other relevant details such as social media links or company logo. The purpose of an email signature is to

Service

Knowledge Base Article

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Email Signature

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Product Assets

Product CardProduct Card is used to display information about the brand’s product to their users. Brands have the capability to actively engage through this card which will include - the image, headline of the product, the details of the product along with a button label (which can be customized to

Service

Knowledge Base Article

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Live Chat Assets

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How to Apply Volumatic Ads Benchmarks in Ads Manager

Tagging a Paid Initiative with an Advertising Benchmark allows you to assess its performance accurately by comparing your metrics with the benchmark. Benchmarks can be tagged either on the Paid Initiative or Ad Variant level. Depending on your use case will determine the level you should tag. If mor

marketing

Knowledge Base Article

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Tag Campaigns with Advertising Benchmarks

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Sandbox FAQs

Find below the answers to frequently asked questions about Sandbox Manager:​Q1: Are Dynamic Properties (DP) transferred with Refresh from Production to Sandbox? Yes, all the DPs are automatically copied during the Refresh?A1: Yes, all the DPs are automatically copied during the Refresh.​Q2: Does Ref

experience:space

article:howto

product:platform

Sandbox Manager

+2

Knowledge Base Article

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Miscellaneous

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Case Processing Clock Extract

This documentation outlines the extract capturing case processing clock activity within digital case interactions. The Case Processing Clock Extract provides event-level records reflecting each instance where a processing clock is initiated for a case.Each row represents a single clock initiation ev

Knowledge Base Article

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Digital Data Extracts

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Changing Color Code for Experience Score

Location Insights helps in evaluating the experience of the customers based on a number score, i.e Experience Score. The experience score is calculated based on insight being derived from the consumer feedback. The following score is allocated to each customer sentiment:Positive = 100Neutral = 50Neg

Insights

Knowledge Base Article

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Advanced Concepts

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All Calls

The “All Calls” tab consists of all the voice or video cases created in the platform, which the Quality Managers can access for manual evaluation. In the top right corner are the time interval and other filters that are used to sort and view cases based on the filter selected.Navigating to Case Anal

Service

Knowledge Base Article

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Cases & Calls

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Viber Carousel and Keyboard Template Support

You can now publish in Viber and select from various Carousel and Keyboard Templates. You can use these feature in Bots and in Auto Reply in Rule Engine. Following are the Carousel Template options:ButtonImage/Video + ButtonImage/Video + TextImage/Video + Text + ButtonText + ButtonFollowing are the

article:howto

social

stage:final

Knowledge Base Article

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Engage, publish and report on Viber

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17.4 Key Changes in User Experience

Usability is the key focus for Sprinklr this year and we continue our efforts toward making Sprinklr simpler, better, and consistent. Please find below some major changes in the 17.4 release where users will experience a change in platform appearance and behavior.Sprinklr Marketing and AdvertisingMy

Insights

UX Changes

17.4 UX Changes

social

+1

Knowledge Base Article

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v17.4.0 (April)