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How to Organize Ads Dashboards with Folders

You can manage your respective dashboards in a more organized way using folders. The folder makes it easy to view and manage all the dashboards that are created by you or shared with you in one place. You can create new folders to keep your dashboard organized.Tip Using folder ca

marketing

Knowledge Base Article

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Dashboard

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Navigate through the Persona Application

OverviewIn this article, we will talk about the different sections present in the conversational ai persona application.Let's BeginSwitch to the Conversational AI Applications tab where you can either create a new application or make changes to the existing ones.Click the desired application ca

Service

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Conversational AI Persona Application

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Sprinklr Marketing: 18.8 Capabilities and Enhancements

Sprinklr's 18.8 release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

18.5 Release

Sprinklr Service

marketing

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v18.8 Summer Release (August)

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Impressions and Reel Plays Deprecation and Introduction of Views Metric

Starting April 21, 2025, Instagram will deprecate several Impressions and Reel Plays metrics and introduce new Views metrics at both the post and account levels. This article outlines these changes and shares Sprinklr’s recommendations to help you smoothly transition your reporting practices.​Deprec

social

Knowledge Base Article

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Instagram Reporting Changelog

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Sprinklr Copilot features for Marketing

Sprinklr Copilot empowers marketing teams with AI-driven capabilities to create, optimize, and manage campaigns across multiple channels with speed and precision. It assists in generating on-brand content, crafting engaging social posts, and adapting messaging for different platforms, while ensuring

marketing

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social

Service

Knowledge Base Article

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Sprinklr Marketing

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Welcome Message

When a customer starts a conversation you can choose to display a welcome message. This welcome message can be in the form of text or one of the many rich text asset templates supported by Sprinklr's Live Chat.Set a default welcome messageIn the LiveChat builder's "Conversation Screen

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Welcome Messages

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Create Compliance Policies

The Compliance Manager feature helps manage and automate the handling of voice and screen recordings. It allows administrators to set rules for the number of calls to record, the retention period for recordings, and the archiving process, ensuring compliance with company policies and legal guideline

Service

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Compliance Manager

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Setting up a Zendesk Event Based Workflow

Zendesk offers an event-based workflow feature that empowers you to establish automated processes triggered by specific ticket events within the platform. Utilizing these event conditions, CFM surveys can be automatically dispatched to customers to gather post-support feedback, thereby ensuring prom

Knowledge Base Article

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Setting Workflow Trigger Events

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API Tool in AI Agent

API Tools enable an AI Agent to interact with external systems by sending input data and receiving structured responses. This allows the AI Agent to fetch real‑time information, automate actions, and deliver personalized responses during customer conversations.To use an API Tool effectively, you mus

26.1

Sprinklr Service

New Article

Knowledge Base Article

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Integration Tools

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LINE Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular metric by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for LINE. All Channel Trend Breakdown OptionsBreakdown DimensionDescriptionDateBreak down

Knowledge Base Article

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Reporting & Analytics

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X (Twitter) Asset Templates

Before you startYou can find the Twitter API documentation for direct messages on this link. 1. Quick ReplyIntroduction:Quick replies let businesses prompt people with simple, guided ways to reply to a Direct Message, by choosing from a list of options or prompts to enter specific text values. Steps

Service

Knowledge Base Article

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Service Channels

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Custom Entities An Introduction

OverviewCustom entities serve as comprehensive database solutions, accessible in any configured application across the Sprinklr platform. They differ significantly from custom fields and variables used within dialogue trees.Custom fields are restricted to message, case, or profile levels, whereas cu

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Entity Studio

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Sprinklr Unified Platform & Cross-Products: Patch Changes (19.5.2)

Sprinklr's latest release introduces a host of enhancements and innovative capabilities designed to empower your business in crafting impactful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release: Note: The

marketing

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social

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19.5.2 Patch (Jul 12-15, '24)

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What is Location Insights?

Sprinklr's Location Insights helps you understand how customers feel when they interact with a brand/service by capturing customer experience data at the point of occurrence. Sprinklr’s industry-leading artificial intelligence (AI) and natural language processing (NLP) models convert that data

Insights

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What is Location Insights?

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Blogs/Websites as a Listening Source

By adding blogs/websites as a Listening source, you can listen to and learn from blog/website data.​Sprinklr supports Blogs/Websites as one of its multiple Listening Sources. Blogs are discussions or informational websites published on the World Wide Web consisting of discrete, often informal diary-

Insights

Knowledge Base Article

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Web Sources

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Blogs/websites as a Listening source

By adding blogs/websites as a Listening source, you can listen to and learn from blog/website data.​Sprinklr supports Blogs/Websites as one of its multiple Listening Sources. Blogs are discussions or informational websites published on the World Wide Web consisting of discrete, often informal diary-

Insights

Knowledge Base Article

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Web Sources

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Get familiar with actions you can perform on Accounts & Account Groups

This article discusses individual Accounts and Account Groups, and the various actions that can be performed on accounts.This article will cover adding accounts, sharing accounts, giving access permissions to accounts, adding custom account properties, creating account targeting in the SAM, and deac

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Account

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Survey Analytics Overview

The Analytics Module provides a robust set of tools designed to analyze survey data across various use cases and organizational hierarchies. It includes:Standard Analytics Feed: An auto-generated report offering quick survey insights, powered by AI for hypothesis validation and text analytics.Custom

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Analytics Overview

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Setting up Case Maker Rule

Before You BeginLearn how to configure an Inbound Rule that directs your message to a specific Case Maker rule.OverviewAfter receiving a message, the Case Maker evaluates whether to create a new case, link it to an existing case, close a case, or forward it to an agent, taking into account the syste

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Bot Rule Setup

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Conditional Logic in Surveys

​You can build conditional logic to control the visibility of questions, skip pages or show banners in the survey.Note: Apply Logic is only available for Single Select, Multi Select, Dropdown, CSAT Rating, and NPS Rating question types. The logic can be applied between questions on different survey

Surveys

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Knowledge Base Article

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Survey Builder