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Strategy Group Introduction

1. Smart BiddingSmart Bidding is the set pros of manual bidding with none of the cons. It is an AI-based algorithm that is trained on your data to predict the best bid value for your ad sets. By automating the manual bid process with AI, Smart Bidding saves time and improves performance.​Benefits of

marketing

Knowledge Base Article

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Optimize Campaigns Using Paid and 3rd Party Data

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Standard Voice reports - Outbound

The outbound report provides the validation on all the outbound calls/cases observed at the Agent, Case, and Campaign level interactions.User Persona: Managerial LevelSection 1: Call Centre Performance Overview - OutboundThis report summarizes the overall call center performance that are necessary f

Service

Knowledge Base Article

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Standard Outbound Voice Dashboards

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Standard Voice Extracts - Outbound

Section 1: Call Detailed ReportThis is an agent level report and thus the Call Activity values recorded are based on/ derived from the Agents’ console or the workspace. This section gives insights on every case with respect to each agent involved in the case, provides the time split/ time taken duri

Service

Knowledge Base Article

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Standard Outbound Voice Dashboards

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Introduction to WhatsApp

OverviewWhatsApp is a widely used instant messaging application that allows users to send and receive text, voice, and video messages, as well as media files. It offers a range of features for personal and business use. Its end-to-end encryption makes it a secure platform for communication, and its

Service

Knowledge Base Article

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WhatsApp Business Overview

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Rules for Location Insights

Sprinklr supports a number of conditions and actions that can be used to configure Rules to automate Location Insights workflows. Automate workflows for Location Insights messages to create efficiencies for your team and save time by automatically taking action on Location Insights messages that mee

Insights

Knowledge Base Article

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Advanced Concepts

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Outbound Voice with Ozonetel

Agent First Dialers​1. Agent invokes Dial API to initiate a manual call.2. Sprinkler pushes this call to kookoo API which puts it in the queue3. CPS outbound dialer reads dial data from queue.4. CPS initiate call to WebRTC server.5. After agent answer call, CPS will send an API Request to Kookoo API

Service

Knowledge Base Article

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High Level architecture of Outbound

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Root Cause Analysis (RCA)

The RCA feature is designed to help businesses identify the underlying causes of issues or problems that arise on social media platforms or other communication channels supported by Sprinklr.When a business receives a customer complaint or negative feedback, the RCA feature can be used to analyze th

Service

Knowledge Base Article

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Case Third Pane

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Funnel Reporting

You can now track website visitors and their activity which will help you know the actual funnel on your website. This will help you to make data-driven decisions and realize the impact of different initiatives launched on the website by using box reporting. To enable this, please enable the “Sprink

Service

Knowledge Base Article

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Reporting on Live Chat

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Widget visualization type - Counter

The counter widget allows you to see how many of a particular event happened in a short amount of time especially when there are gaps between occurrences of events. It shows you the reporting data for the previous period as well, where the previous period refers to the equal duration of time as the

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Create a Highly-Targeted Custom Audience for LinkedIn

A custom audience allows you to find existing audiences among people who are on LinkedIn and target your ads. While creating a LinkedIn custom audience in Sprinklr, you can use sources such as websites and members/company lists on LinkedIn to create your audience.You can select the type of audience

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Smart Theme Explorer v/s Topic Cluster

Topic ClusterFor generating topic clusters, we take a large sample of messages (randomly selected after applying the given dashboard/widget filters) and perform data hygiene steps like stemming and removal of stop words from these messages. We then identify phrases frequently occurring in the messag

topic cluster

Insights

Smart Theme Explorer

Smart Theme Explorer v/s Topic Cluster

Knowledge Base Article

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FAQs & Advanced Use Cases

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What is Automated Quality Management?

Automated Quality Management: A Comprehensive OverviewAutomated Quality Management (AQM) revolutionizes the traditional approach to maintaining standards in service and performance. It operates by implementing predefined checklists, which are intricately designed to assess various parameters critica

Service

Knowledge Base Article

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Introduction

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Unified Analytics Metrics

​Metric Display NameDescriptionFollowers At Post Time (Total) (Unified Analytics)This is a Sprinklr common metric to total all of the various types of followers across social networks. It pinpoints the number of followers at the time of your post. This metric must be used in conjunction with dimensi

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marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Create & Manage

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Introduction to Alerts

Manage crises with Sprinklr's alerts –Smart Alerts: Powered by Sprinklr Intuition, Smart Alerts analyze conversations around your brand and alert your team when anomalies are detected on metrics of your choice. Volumetric Alerts: Volumetric Alerts offer an effective early warning system that in

Insights

Volumetric Alerts

Alerts

Smart Alerts

Knowledge Base Article

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Alerts

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X - v2 API Migration Changes

X has announced the introduction of the X v2 APIs, encompassing endpoints for all major functionalities supported by the platform. The X v2 API is now X's primary API, and it is the focus of their product investment and innovation. Currently, X is working on replacing the v1 endpoints with thei

social

Knowledge Base Article

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Getting Started - X (formerly Twitter)

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CSAT Score Overview

Introduction Customer satisfaction has always been crucial to the health and growth of a business – but in this age of social media, unhappy customers wield greater power than ever before. An angry tweet, blog post, or Facebook rant may go viral, causing irreversible damage to a brand. On the flip s

Service

Knowledge Base Article

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CSAT Prediction

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Supervisor Comprehensive Reporting Dashboard - Digital

This report provides a consolidated view for Supervisors or Team leads on their agents overall performance including their Login-Logout activity, Case Assignments, Productivity, Macro Application, Handling and Response SLA, Escalations and CSAT. ​Note: User and User Manager mapping is required. 

Service

Knowledge Base Article

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Supervisor Persona Report

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Enable email signature in Distributed

Distributed users can manage their email signatures within the Distributed platform. Distributed users can now include Signatures in outbound messages. The signature usually includes content that they want to incorporate, irrespective of whosoever the mail/message is being sent to. Signatures may co

Enable Email Signature in Distributed

social

Social - SES

DST - SES

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Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Lock Task Views

A view can be locked to prevent other collaborators of the project to edit view properties including view name, sharing configuration, filter, sorting, and color. Only admins, owners and the view owner (the person who created the view) can lock/unlock the view and change the properties of the view.P

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

+2

Knowledge Base Article

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Manage Task Views

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Logs for Detected Contact Drivers in Case Activity

The Logs for Detected Contact Drivers in Case Activity functionality enables the user to get detailed audit logs on the activity log for cases that run through contact driver models for contact driver detection. This helps the user to track the history and changes made to that contact driver for bet

Service

Knowledge Base Article

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Running Contact Driver Models