Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

SH
Create a Haptik Column

After the Haptik account is added, you will be able to pull in all your native Haptik Conversations. In the Engagement Dashboard, Sprinklr offers two Haptik column types that can be added to the dashboard. These columns differ by the message type displayed. Haptik Inbox column will include brand and

experience:space

article:howto

Haptik

feature:spe

+7

Knowledge Base Article

 • 

Haptik

RS
Sprinklr Insights: 20.4 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.4 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.Here are the k

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.4 Release (5th Apr '25 Onwards)

RS
Sprinklr Service: 20.10 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's l

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

 • 

20.10 Release (26th Sep '25 Onwards)

SH
Dialogue Tree Reporting

OverviewReporting gives an insight into your dialogue tree performance. With the data in hand, you can get a better understanding of what parts of your dialogue tree work and what interactions require additional improvements.Steps to view Dialogue Tree ReportingOpen the Conversational AI Persona App

Knowledge Base Article

 • 

Dialogue Tree Level Reporting

SH
Metrics and dimensions in Visual Insights

Get familiar with metrics and dimensions supported in Visual Insights.Metrics and dimensions are used to give you a quantitative view of your online impressions. A metric is a singular type of data that helps a business measure certain aspects of its operations to achieve success, grow, and optimize

Insights

Visual Insights Metrics

Visual Insights Dimensions

Knowledge Base Article

 • 

Metrics & Dimensions

SH
Campaign Live Monitoring

This is a live monitoring report drafted for the Campaign Manager persona. While the campaign is marked Active, this report provides the count of Agents in each state. Values Plotted:Campaign Talking : Number of agents currently in the talking state for the Campaign marked.Campaign Idle: Number of a

Service

Knowledge Base Article

 • 

Reporting & Analytics

SH
How to Customise a layout in Care Console Layout Manager?

The Care Console layout is configurible and can be customised according to the customer's requirements with respect to widgets and tabs repositioning, naming and information regarding them. The customisation can be achieved by understanding the care console layout manager's working and bui

Service

Knowledge Base Article

 • 

Introduction to Agent Desktop Layout

SH
Create a Highly-Targeted Custom Audience for LinkedIn

A custom audience allows you to find existing audiences among people who are on LinkedIn and target your ads. While creating a LinkedIn custom audience in Sprinklr, you can use sources such as websites and members/company lists on LinkedIn to create your audience.You can select the type of audience

marketing

Knowledge Base Article

 • 

Compose LinkedIn Ads

SH
Outbound IVR Dialer

Outbound IVR dialers are the dialers in which a customer is dialed and directed to the IVR. Customers can navigate through the menu and can check relevant information depending on the options available.Configuration of Outbound IVR dialersThe Outbound IVR dialer needs to be configured in the followi

Service

Knowledge Base Article

 • 

Dialers

SH
Widget visualization type - Counter

The counter widget allows you to see how many of a particular event happened in a short amount of time especially when there are gaps between occurrences of events. It shows you the reporting data for the previous period as well, where the previous period refers to the equal duration of time as the

social

Reporting - SES

Social - SES

Knowledge Base Article

 • 

Data visualisation types

SH
Who is a Supervisor ?

Who is a Supervisor ?Organizations across the globe need certain people to plan, organize and monitor the day to day operations taking place within different teams. Apart from that, these people engage with a set of people, understand their problems and guide them so that they can provide their best

Service

Knowledge Base Article

 • 

Introduction to Supervisor Console

SH
Unified Analytics Metrics

​Metric Display NameDescriptionFollowers At Post Time (Total) (Unified Analytics)This is a Sprinklr common metric to total all of the various types of followers across social networks. It pinpoints the number of followers at the time of your post. This metric must be used in conjunction with dimensi

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

 • 

Create & Manage

RS
Reorder Tasks and Sub-Tasks in Task Sheet View

OverviewYou can use a drag-and-drop feature to change the order of Tasks and Sub Tasks in the Task Sheet. To use this feature, you’ll need to select the relevant row(s) in the Task Sheet and then drag and drop the Tasks where you want them. You can drag and drop multiple Tasks at once. If the sele

PM_POPULAR_2

marketing

PM_TASK_SHEET_VIEW_2

Knowledge Base Article

 • 

Task Sheet Advanced Use Cases

SH
Custom Fields

While working with any entity like a message, customer profile, or case, there’s always a need to store metadata or some properties for that entity. That’s where Sprinklr Custom Fields come into play.What are custom fields?Custom fields are key-value pairs that are stored for each entity like a mess

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Sprinklr Service Glossary

SH
View Activity & Diagnostics for an Account

As an admin, there are a lot of instances when you would want to view audit trails of accounts, for compliance or tracking reasons. With Sprinklr’s account activity, this is possible. You can also check for publishing and engagement failures of the added accounts from account diagnostics. ​With the

social

Knowledge Base Article

 • 

Manage Accounts

SH
Export Dashboard Mapping Option in Reporting

Sprinklr Reporting dashboards have a way to give you an export of mapping with the list of the dimensions and fields that you could use in your API call to make the query. These mapping will be used in the case when you are recreating the widgets in BI tools such as Tableau, Google Data St

social

Reporting - SES

Social - SES

Knowledge Base Article

 • 

Scheduled Exports

RS
Social Channel Level Gamification - Advocacy

Advocacy has taken a new dimension with the introduction of Channel Level Gamification. It is not just about advocates sharing content, but also about how their networks respond to it. By recognizing and rewarding these interactions, we are taking social advocacy to new heights. What is Channel Leve

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Gamification

SH
Bulk Upload Signatures for All Agents via Configurator

Managing the individual signatures of numerous agents can be a daunting task. Fortunately, supervisors can streamline this process using the configurator tool, enabling them to upload signatures in bulk, saving time, and ensuring consistency across the board. In this article, we will guide you step-

Service

Knowledge Base Article

 • 

Email Signature

SH
Supervisor Comprehensive Reporting Dashboard - Digital

This report provides a consolidated view for Supervisors or Team leads on their agents overall performance including their Login-Logout activity, Case Assignments, Productivity, Macro Application, Handling and Response SLA, Escalations and CSAT. ​Note: User and User Manager mapping is required. 

Service

Knowledge Base Article

 • 

Supervisor Persona Report

RS
What is Automated Quality Management?

Automated Quality Management: A Comprehensive OverviewAutomated Quality Management (AQM) revolutionizes the traditional approach to maintaining standards in service and performance. It operates by implementing predefined checklists, which are intricately designed to assess various parameters critica

Service

Knowledge Base Article

 • 

Introduction