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Rank Management

Rank Management is an important feature of our Community designed to encourage user engagement and recognize active contributors. This ranking system incentivizes users to participate and contribute meaningfully to the platform. A user's rank is dependent on their frequency of engagement, quality of

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Gamification & Screener

RS
User Availability SLA

Overview:​​The User Availability Report allows users to analyze and monitor agent availability and status within a given time range. This report has a record of every single availability status change and login status and the time in status will populate once the status is removed i.e. Time in statu

Service

Knowledge Base Article

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Report Glossary

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Survey Response Details Report (Single Dimension)

The Survey Response Details Report (Single Dimension) provides details of the responses/ answers received from the customers on the Surveys for all the questions. This further includes basic details of the Case associated with the Survey, like sentiment, agent details, and last message details for m

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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Widget visualization type - Stacked Bar

Stacked Bar visualizations are a type of chart that displays data in a bar, with each bar representing a category or a group of items. The bars are stacked on top of each other, and the length of each bar represents the total value of the category or group it represents. These charts are useful for

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Leadership Overview - All Channels

Leadership Overview – All Channels provides a consolidated, high‑level view of operational performance across all customer interaction channels, including Inbound Voice, Outbound Voice, Email, Social, Live Chat, and Agent Time Card. It enables leadership to monitor agent activity, workload distribut

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Detailed Dashboards

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YouTube as a Benchmarking source

By adding a YouTube link for brand Benchmarking, you can listen to and learn from YouTube data from public pages and perform competitive analysis.YouTube is a platform where you can upload videos of any duration and release them on a public platform where anyone can watch the videos. Around 2.3 bill

Insights

YouTube as a Benchmarking Source

Knowledge Base Article

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YouTube

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Publish on Slack via Sprinklr

Once you have added the Slack app on Sprinklr, you can send/share messages on Slack without leaving Sprinklr. You can send messages to individual profiles, channels, and groups. Additionally, you can schedule the posting of messages on the Quick Publisher in Sprinklr. Steps to Send Messages to Slack

Slack Publishing

Publish a post to Slack

Knowledge Base Article

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Slack

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Supervisor Console Home Page Overview

The Supervisor Console Home page is a critical part of the Supervisor Console for managing and monitoring team activities. It provides supervisors a comprehensive overview of their team's key performance metrics, enabling them to quickly evaluate the performance of their agents, tickets, and te

Service

Knowledge Base Article

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Overview

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Create a Workflow

Automate the logical flow of user tasks on various entities with Workflow Engine.To Create a workflow:Prerequisite setup:Clearly lay out the brand’s process and identify the various phases in it.Create a picklist custom field named “MIlestone” on the required Asset classes to indicate the current ph

marketing

Workflow Engine

Workflow Creation

Knowledge Base Article

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Workflow Actions

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View Activity & Diagnostics for an Account

As an admin, there are a lot of instances when you would want to view audit trails of accounts, for compliance or tracking reasons. With Sprinklr’s account activity, this is possible. You can also check for publishing and engagement failures of the added accounts from account diagnostics. ​With the

social

Knowledge Base Article

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Manage Accounts

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Export Dashboard Mapping Option in Reporting

Sprinklr Reporting dashboards have a way to give you an export of mapping with the list of the dimensions and fields that you could use in your API call to make the query. These mapping will be used in the case when you are recreating the widgets in BI tools such as Tableau, Google Data St

social

Reporting - SES

Social - SES

Knowledge Base Article

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Scheduled Exports

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Social Channel Level Gamification - Advocacy

Advocacy has taken a new dimension with the introduction of Channel Level Gamification. It is not just about advocates sharing content, but also about how their networks respond to it. By recognizing and rewarding these interactions, we are taking social advocacy to new heights. What is Channel Leve

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

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Bulk Upload Signatures for All Agents via Configurator

Managing the individual signatures of numerous agents can be a daunting task. Fortunately, supervisors can streamline this process using the configurator tool, enabling them to upload signatures in bulk, saving time, and ensuring consistency across the board. In this article, we will guide you step-

Service

Knowledge Base Article

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Email Signature

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.10 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.10 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Design Tab in Admin Console

To Access the Design Tab 1. Click the New Tab icon in your Sprinklr Platform. Under the Sprinklr Social tab, click Admin Console within Engage. 2. In the Community window, hover over the Options icon alongside an Advocacy Community and select View Sites.3. Next to the site you'd like to make changes

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration

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About the Reporting Glossary

You can access the Reporting Glossary in-platform from Reporting Settings. The addition of the glossary allows you to quickly reference different Sprinklr and Channel Metrics definitions without the hassle of going outside of your workspace. You also have the ability to favorite your most commonly u

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Compose Facebook Reach and Frequency Campaigns

You can estimate the reach of a campaign or the budget to obtain a CPM (Cost per Mille) or Frequency goal for a Facebook campaign using the Reach and Frequency Plans feature within the Advertising cloud. It provides you with multiple predictions of the reach and frequency of your Face

marketing

Knowledge Base Article

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Advanced Use Cases

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Instagram Hashtags addition to posts

Hashtags play an important role to expand your Instagram audience and help you get more reach. Using hashtags on Instagram has many advantages, including improved brand recognition, higher user engagement, and competitive intelligence. This article helps you with using Hashtags on Instagram posts. A

social

Knowledge Base Article

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Other Publishing Capabilities

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Telegram Channels and Groups

PersonaPublishing & Engagement AgentsCommunity ManagerSocial Media ManagerUse CaseMonitor / listen to what is being discussed in the Telegram Group, at minimum the Telegram Group.Analyze the message within the Telegram group, and derive sentiments (positive, natural, negative) out of the same. L

social

Telegram Channels and Groups

Knowledge Base Article

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Telegram

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Self Monitoring - Digital

Self-Monitoring – Digital report helps agents to track and assess the time spent on digital interactions, including emails, chats, or social media messages. This helps evaluate performance, manage efficiency, and ensure agents are effectively handling digital customer inquiries. Scenarios in which S

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards