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Create Custom Entity

​​​Custom Entities are User-defined entities created to model business-specific data such as Transactions, Appointments, Products, Loyalty Cards, or Configuration Tables. To understand more about entities refer to Entity Studio - An Overview article.Accessing Entity ManagerFrom the Launchpad, click

Updated Article

26.4

Sprinklr Platform

Knowledge Base Article

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Create Custom Entity

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Agent Status Report

To deliver the best care to your customers, it becomes extremely important to analyze and maintain the everyday operations of your team. Supervisors can use agent status reports to gather information about the availability of their agents and the time they spent in resolving customer queries through

Service

Knowledge Base Article

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Reporting & Analytics

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Advantage Custom & Lookalike Audiences in Facebook & Instagram Ads

IntroductionAdvantage Custom Audience and Advantage Lookalike Audience are two powerful features offered by Meta that Sprinklr offers that can enhance the performance of your ad campaigns. This article will explore how these features work and how you can effectively use them to reach a wider audienc

marketing

Knowledge Base Article

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Facebook Advanced Capabilities

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Why is Youtube important?

YouTube is a popular video sharing platform where users can upload, view, and share videos.YouTube allows individuals, organizations, and businesses to share videos with a global audience. The site supports a wide range of video formats and categories, including music videos, tutorials, vlogs, movie

social

Knowledge Base Article

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Getting started

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Repeat Parent Reply Node

​OverviewThe 'Repeat Parent Reply' node is supported only for the dialogue trees deployed in Fallback Bots (Deployment Settings). In case of fallback, if the dialogue tree deployed in the fallback settings has this node, then the bot will publish the last bot reply on which the fallback ha

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Nodes in a Dialogue Tree

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Business Locations FAQs

Below are some of the frequently asked questions about Business Locations –What is meant by Business Locations?Locations/Business Locations in Sprinklr are entities that allow users to add and manage physical business locations, collect location-specific sources, and organize based on any hierarchie

Insights

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FAQs

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Manage Activities in Sprinklr WFM

Activities in Sprinklr WFM include various tasks and engagements agents undertake during working hours. You can create in-office and out-of-office activities, which provide greater clarity and control in agent management. This enables more accurate scheduling by clearly indicating when agents are av

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Manage Activities

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Action Plan

Action Plans help you capture insights generated across Sprinklr as structured, trackable items that can be assigned, shared, and monitored over time.Often, insights from dashboards, widgets, alerts, or survey responses are viewed briefly and then forgotten. Action Plans address this gap by transfor

Sprinklr Insights

Updated Article

26.4

Knowledge Base Article

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Action Plan

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Create Reporting Widgets Instantly With Ads Reporting Copilot

Sprinklr Ads Reporting Copilot enables you to create reporting widgets using simple, natural-language prompts. It interprets your intent, selects best-practice metrics and visualizations, and instantly generates a ready-to-use widget that you can add directly to your dashboard. ​In this article, you

New Article

26.4

Sprinklr Marketing

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Sprinklr Copilot for Marketing: Ads Reporting

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IVR Flow Reporting

Sprinklr IVR Flow Reporting provides comprehensive insights into how customers interact with the IVR system. Businesses can identify inefficiencies, optimize workflows, and enhance customer experiences by analyzing call data at a node level. This reporting enables businesses to:Identify IVR nodes wi

26.1

Sprinklr Service

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Knowledge Base Article

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IVR Reporting

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Voice Settings in Unified Routing

Voice settings let you configure and manage key capabilities required for handling calls within the system. This includes choosing a SIP profile to authorize agents, as well as setting up call handling behavior, agent availability, and VoIP preferences to support efficient operations. Additional con

Knowledge Base Article

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Setting up Skills

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Email Care in Care Console

Care Console is designed to help agents efficiently manage and respond to email cases. It provides a streamlined interface with powerful features such as conversation threading, formatting options, and customizable layouts. By enabling agents to view, reply, and format emails with ease, Care Console

Sprinklr Service

Service

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26.4

Knowledge Base Article

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Agent Desktop for Email Care

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How are Pacing Control Strategy Groups Metrics Calculated?

Pacing Control helps you monitor your spend throughout the campaign duration. It provides a straightforward representation of how your advertising campaigns perform on a daily basis in order to minimize under or overspends while simultaneously achieving your advertising goals.We have specified all t

marketing

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Reporting & Analytics

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Use Theme Library for Theme creation

Sprinklr's Theme Library, as the name suggests, is a collection of prebuilt Listening Themes that you can use at any time. Creating themes can be a very time-consuming and manual task. In order to provide a seamless experience, you can make use of the Theme Library which contains out-of-the-box

Insights

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Theme Creation & Setup

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Target Metrics

Within Social Listening, Benchmarking, Reporting, and Ads Reporting, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare the actual performance of a metric against a pre-set goal. It also helps you set targets a

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Advanced Entities & Settings in Listening

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Custom Field Visibility Based on User Availability Status

The flexibility, power, and customization behind features like Custom Fields allow you to configure workflows that streamline processes and make collaboration among teams easy and effective. This help topic is for the Sp

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experience:v3

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Custom Fields

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Home Page Widgets

Case ReportingThis widget gives an overview of the total number of cases, average CSAT score, and average handling time, along with the percentage change in the metrics’ values and its trend for the selected duration. You can change the duration for a widget from the top right corner.Top Contact Dri

Service

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Homepage

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Profile Quarantine Rules

The Quarantine Rules module regulates the frequency and timing of survey invitations sent to contacts. By restricting the number of invites a contact can receive during a specified timeframe, it contributes to better response quality and enhances the overall experience for participants.Business Use

Sprinklr Insights

Insights

20.10

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Audience Management

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Email Profile Extraction

What Is Email Profile Extraction?Sprinklr’s Email Profile Extraction feature addresses a common issue: when multiple customer emails are received from a shared or generic email address, such as:no-reply@webform.comsupport@brand.comThis often happens with web forms or automated systems, where the act

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Email Signature

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Image Editor - Manual Editing

OverviewWhile creating a Post on the Sprinklr Marketing platform, you can add images and edit them to meet your requirements. The Image Editor can be used to create You can manually crop your image, add effects and filters, overlay images, shapes, and text, and tune the image according to your need

marketing

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Content Creation