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YouTube Video Insights

You can leverage YouTube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories and videos that you've created to see how each one performed and how people engaged with

social

Knowledge Base Article

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YouTube Video Insights

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Dynamic Record Manager - Configuration and Use

Before you BeginEnsure that a record for a custom entity is created in the Custom Entity Manager, with at least one entry, to display records. Additionally, you will have to configure a record in the Entity Manager and enable its view in the Persona App Manager.OverviewThe Record Manager serves as t

Service

Knowledge Base Article

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Entity Studio

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Export CXM Profile Data for Multiple Profiles

You can export CXM profile data for profiles using Right to Access Cases. In case you want to export profile data for multiple profiles with the same name, you can create Right to Access Cases for each Profile IDs of those profiles, and then export CXM profile data.  So, you can

experience:space

Insights

social

Export Profile Data

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Knowledge Base Article

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Privacy Guides

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Automation Templates

OverviewProject Management and Collaboration offers Automation Templates that allows users to create and manage automations tailored for specific requirements of a project.  Automation templates are a great way to start using automations. You just need to fill your project specific details in the te

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marketing

PM_PROJECT_AUTOMATIONS_2

PM_GENERIC

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Knowledge Base Article

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Automation Functionalities

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Create a Haptik Column

After the Haptik account is added, you will be able to pull in all your native Haptik Conversations. In the Engagement Dashboard, Sprinklr offers two Haptik column types that can be added to the dashboard. These columns differ by the message type displayed. Haptik Inbox column will include brand and

social

Knowledge Base Article

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Haptik

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Add a Vanity URL

A vanity URL is a unique web address that is branded for marketing purposes. It is easy to remember, share and can be used for publishing.Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created with the pro domain of a URL shortener. Sprinklr

experience:space

cloud:core

vanity urls

article:howto

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Knowledge Base Article

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Vanity urls

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Permission to Save as Draft

Overview A new Publishing permission can be enabled in Sprinklr environments to control users' ability to save posts as drafts. When enabled, this permission will control the visibility of the Save as Draft option on outbound messages. For certain users who do not have access to the Planner or

video:no

cloud:core

marketing

release:10-1-0

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Knowledge Base Article

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Roles and Permissions

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Auto Nudge on WhatsApp Based on 24-Hour Window

During any interaction between a customer and a business on WhatsApp, whether initiated by the brand or the customer, businesses have a 24-hour window to send messages without incurring additional costs. WhatsApp's pricing policy charges businesses based on the number of sessions, where each session

Service

Journey Facilitator

WhatsApp Business

Knowledge Base Article

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WhatsApp

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About Tiered Approvals

Tiered approvals allow you to define the steps in an approval workflow. By creating a tiered approval process, you are creating an approval path that a message has to go through before getting published. Users can create sets of approval paths that they can apply directly to the post while publishin

marketing

Approval Workflow

Publishing - SES

Insights

+5

Knowledge Base Article

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Approval workflows

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How to Create a Paid Custom Widget

SummaryReporting Insights in Sprinklr centralizes data from all your social channels and accounts. While adding a widget to your Ads Reporting dashboard, you can use the Widget Library to easily customize and add pre-existing templates to your dashboard. You can also use the widget editor, where you

marketing

Knowledge Base Article

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Widget

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Widget visualization type - Summary Table

The summary table gives an overview of statistical information about data in a table form. Users can leverage Summary Table to view the reporting data for the previous period as well, where the previous period refers to the equal duration of time as the duration of the current period that falls just

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Configure Zendesk Connector for External Content Management

Zendesk Connectors enable you to manage articles externally while keeping them synchronized with Sprinklr-specific workflows such as Agent Assist, Live Chat, and more. It also streamlines the import of articles from external content management systems (CMS) without the need for backend development.S

Service

Knowledge Base Article

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Import and Export

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Creating a Discovery

With Contact Driver Discoveries, you can leverage Sprinklr AI+ to automatically identify and generate a list of recommended contact drivers by analyzing contact center conversations. This AI-generated list can be customized to suit your needs, allowing you to effortlessly create a contact driver mod

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Discovering Contact Drivers

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User Platform Activity Report

The User Platform Activity Report shows detailed information about the entire user activity, including dashboard usage, user updates, account, password, Macros, post usages, and edits. It provides an in-depth view of the activity the agent is performing on the platform apart from the other day-to-da

Service

Knowledge Base Article

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Detailed Report Glossary

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YouTube Video Insights

You can leverage YouTube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories and videos that you've created to see how each one performed and how people engaged

social

Knowledge Base Article

 • 

Report on YouTube activities

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Community Builder Overview

Community Builder serves as a comprehensive and versatile solution for managing and configuring online communities. By offering a wide range of customization options, from layout and design to features and functionalities, Community Builder enables administrators to create unique and engaging enviro

Service

Knowledge Base Article

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What is Community ?

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Agent Case Processing Time Report

The Agent Case Processing Time Report displays the total time agents spend on Cases using the Agent Console/Care Console or Third Pane. It includes overall time, timestamps, and counts of how often each Case was opened. This information helps supervisors track active working time on Cases based on t

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Sprinklr Service

Service

Updated Article

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Knowledge Base Article

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Detailed Report Glossary

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Manage What-If Scenarios in Forecast Scenarios

The What-If Scenario functionality enables you to address different situations and assess their impact on key parameters of individual Forecast Scenarios, such as volume, average handling time (AHT), shrinkage, and more.Navigate to What-If Scenario Record ManagerFollow these steps to navigate to the

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Forecast Scenarios

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Account Performance

Account performance refers to the effectiveness of a brand's presence and content on social media platforms. It can be measured by analyzing metrics such as reach, engagement, conversions, and click-through rates to understand the impact of the content and campaigns on the target audience.​Here are

social

Knowledge Base Article

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Account Performance

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Tasks in the Editorial Calendar

Tasks are available for you to visualize and engage with in the Editorial calendar. You can view the tasks that are assigned to you and those you have assigned to others in the team. Additionally, you can edit or delete a given task and also view the message, campaign, or sub-campaign to which the t

Editorial Calendar

marketing

Task

Knowledge Base Article

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Setting up Calendar Views