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Create Strategy Group

The Strategy Group capability within Ads Manager helps you easily create and apply various optimizations to your ad campaigns. This capability provides a platform where you can add parameters that are common to multiple optimizations from a single place.You can add one or more (Smart Budget, Smart B

marketing

Knowledge Base Article

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Setting up Strategy Groups

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Queue Performance Digital

The Queue Performance Digital report in Sprinklr provides insights into the efficiency of managing digital customer interactions, such as chat, email, and social messaging. It tracks key metrics like service levels, response times, and abandonment rates, helping evaluate how well customer queries ar

Service

Knowledge Base Article

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Detailed Dashboards

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Creating a Discovery

With Contact Driver Discoveries, you can leverage Sprinklr AI+ to automatically identify and generate a list of recommended contact drivers by analyzing contact center conversations. This AI-generated list can be customized to suit your needs, allowing you to effortlessly create a contact driver mod

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Discovering Contact Drivers

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Customize Survey Expiry Date Format

When you configure a rule to send surveys to customers, you can set the due date/expiry date format to numerical form. This will help you to set the due date according to your language convenience.Note: Use of this feature requires that Case Management be enabled in your environment. To learn more,

Surveys

Service

Rule Engine

Knowledge Base Article

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Sending Surveys

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Publish Instagram Photo Post

This article will cover the steps and guidelines on how to create a Photo Post to one or more Instagram accounts in Publisher. You can publish labels and apply macros and custom fields. You can also specify the feed targeting plus utilize Web Analytic profiles. Mention other published Instagram acco

Publishing - SES

social

Sprinklr Social

Social - SES

+3

Knowledge Base Article

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Publish a post to Instagram

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Open a Conversation

Live Chat can be configured to either start a new conversation or resume an existing one. Refer to the appropriate section below for implementation details:​sprChat('openNewConversation')This SDK can be used to start a new conversation on behalf of the user. The conversation will start wit

Service

Knowledge Base Article

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SDK Methods

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Create and Manage TikTok Catalogs

A catalog is a valuable asset enabling you to house details about the products intended for promotion on TikTok. By establishing a catalog, you can generate Video Shopping Ads (designed for the Catalog), which showcase particular products and real-time information about each item, encompassing price

marketing

TikTok Product Catalogs

Knowledge Base Article

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TikTok Advanced Capabilities

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Actions with Listening rules

Listening Rules in Sprinklr allow you to create conditions and actions that will execute on Listening content.Listening ActionsThe Actions for Listening Rules are:Assign a Message to User/QueueChange Properties of MessageProperties of the Message SenderCopy Properties from Source To DestinationAssig

social

Knowledge Base Article

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Listening rules

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Unified Platform and Cross-Product: 17.10 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a Product titl

Core Platform and Cross-Products: Sprinklr Patch Changes (Post 17.7)

Cross-Products: Sprinklr Patch Changes (Post 17.7)

Core Platform: Sprinklr Patch Changes (Post 17.7)

New Releases

release_note

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v17.10 (November)

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WeChat capabilities and limitations

Get familiar with all the capabilities and limitations of WeChat.WeChat is a Chinese social media mobile application with over 1 billion active users per month. With its broad reach, extensive user base, and diversity of conversation, WeChat offers a unique opportunity for brands to engage at the fo

experience:space

WeChat

article:howto

channel:wechat

+6

Knowledge Base Article

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Setting up Wechat in Sprinklr

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WeChat API Capabilities and Limitations in Sprinklr Distributed

WeChat is a Chinese social media mobile application with over 1 billion active users per month. With its broad reach, extensive user base, and diversity of conversation, WeChat offers a unique opportunity for brands to engage at the forefront of trends.This article covers the API capabilities and li

social

Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

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Push Notifications

Push notifications allow users to receive real-time updates from the Live Chat Messenger, ensuring seamless communication even when the app is running in the background or closed. Prerequisites Before configuring push notifications, ensure you have the following: Android Google servic

Service

Knowledge Base Article

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Push Notification

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HSM Templates for WhatsApp Business

Note: WhatsApp Template Updates:Pause on WhatsApp Marketing Messages for US Customers: Effective April 1, 2025, Meta will temporarily halt businesses from sending marketing template messages to WhatsApp users with US phone numbers (+1 dialling code). Meta advises businesses to utilize utility, authe

Service

Knowledge Base Article

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HSM Templates

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Sprinklr Marketing: 19.8.1 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr MarketingSprinklr ServiceSprinklr Insi

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Sprinklr Service: Patch Changes (19.5.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5.1 Patch (Jun 14-17, '24)

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Case Stream

Case Stream lists the cases in the selected dashboard and column, giving agents a clear, consolidated view of their work. The layout provides ample space to display useful widgets and case properties on a single screen, helping agents resolve issues faster with fewer clicks. ​Advanced search options

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Introduction to Unified Agent Desktop

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Reporting on Facebook Catalog Ads

Facebook creates different posts for different Products picked from the Product Catalog. In Sprinklr, you can view actionable insights and comments for Products (from Catalog) with the ability to filter and pivot on all product dimensions (category, size, etc.) as well as analyze comments for a part

marketing

Knowledge Base Article

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Reporting & Analytics

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How to Replace Ad Values in Ads Manager Pivot

SUMMARYThis article will cover the advanced Replace Value From Table capability which is a powerful tool that allows you to quickly edit and swap/replace values in seconds .Replace Value from ads manager pivotOn the Ads Manager Pivot window, hover over the Options icon alongside the desired ad enti

marketing

Knowledge Base Article

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Functionalities

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How to add Annotations on Graphs in Reporting

Annotations give you the ability to add notes to graphs and charts. They are attached to the dates themselves, so can only be seen in a graph or chart where 'Date' is the primary dimension. Annotations can be created in two ways: either from the Settings section of the Left-Hand panel at t

marketing

Knowledge Base Article

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Dashboard

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Configure an IVR Journey Widget

Care console is one stop solution for the agents to work on their cases, and solve the customer queries with a unified customer 360 view. Admins can customize and configure the care console layout based on their requirements. Business Use CaseBrands want their agents to see the information which the

Service

Knowledge Base Article

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Custom Widgets