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Sprinklr - Eloqua Integration

OverviewThe Sprinklr - Eloqua connector provides a seamless way to synchronize and exchange profile data between the two systems in a bi-directional manner. With this integration, you can effectively manage and enhance the information of your prospects, leads, and customers from various digital chan

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Integration Guides

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Local Timeout Settings

Handle User Reply Timeout‘User reply timeouts’ happen when a user does not respond to a bot reply for a specified duration. Using Conversational AI, you can handle the scenarios by reminding them that you are expecting a reply, or take some specific actions.You can handle this in a two-step process.

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Timeout Settings

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Agent Change Log Report

The Agent Change Log Report provides a comprehensive log of all changes made to a user within the Sprinklr System, including the method of change and precise timestamps.It tracks updates to User System Properties, User Custom Fields, Routing Skills-Proficiencies, and other routing settings.Furthermo

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Detailed Report Glossary

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Permissions to Access Sandbox Manager

To make sure that users in your Sprinklr environment are set up with the appropriate access and capabilities to view and access various aspects of Sandbox Manager, you will want to ensure that their roles are granted the correct permissions.This article covers Role-based Sandbox permissions. Roles a

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Access Sandbox Manager

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Getting Started

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Compose Reddit Ads using Ads Manager

Advertise on Reddit and reach a wider group of audience. Through Reddit Ads in Sprinklr, you can advertise to a 100k + active community, and 500M+ monthly visitors globally, allowing your brand to reach a highly engaged and active audience. ​Now to compose reddit ads on Sprinklr through Ads Manager,

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Ads Publishing

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Manage Shifts in Sprinklr WFM

Shifts refer to the specific time periods during which agents are scheduled to work. They are strategically planned to ensure customer service operations run smoothly and continuously. This section outlines the essential steps for managing Shifts, including:Creating ShiftsEditing ShiftsCloning Shift

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Manage Shifts

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Configure where and when prompt will trigger

While a creative contains the content you want to display, an Intercept defines when and where to display said creative.One intercept can be linked to one or multiple creatives. To create an intercept, open your proactive prompt folder, Select "Intercepts" from the drop down on the top rig

Sprinklr Service

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Configuration Steps

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Budget/Pacing Anomaly Detection

Budget Anomaly Detection provides real-time alerts through email and platform notifications when anomalies in budget/end date or pacing is detected. It automatically detects issues like budget deviations, pacing deviations or changes in end dates that could lead to overspending and notifies us

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Ad Campaign Optimization

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Create new Request Forms

Create a request form in Sprinklr and kick-start your marketing intake process by sharing it with the requesters to submit new ideas which can later be converted to campaigns, sub-campaigns, or messages. With Sprinklr, you can design your forms to match your needs and requirements.To Create Request

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Request Forms

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Create New Request Forms

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Add a Facebook Page Account

Pages are places on Facebook where artists, public figures, businesses, brands, organizations, and nonprofits can connect with their fans or customers. When someone likes or follows a Page on Facebook, they can start seeing updates from that Page in their News Feed.In this article, you will learn ab

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Account Addition

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Stop Loss Strategy Group FAQs

How often does the AI look at the data and make the decision to Pause/Activate Ads by Stop Loss?Every 15 minutes.If the Rolling Stop Loss is set for 1 day, will it look at the past 24 hours or from 12 a.m. midnight?It will look at data from 12 a.m. midnight based on Account Time Zone.Is it possible

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Troubleshooting & FAQs

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Create a Listening dashboard to listen, engage, and respond to conversations

Learn how to create a Custom Listening Dashboard to tune in to specific conversations — according to your particular needs and requirements.Listening Dashboards enable you to analyze topic queries via widgets within Standard and Custom dashboards. You can visualize data in the form of charts and gra

Create Listening Dashboard

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Custom Listening Dashboard

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Listening Dashboards

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How to Create an Ads Custom Metric

In this article we will cover on the steps to create a custom metric and the descriptions about the various fields.To Create a Custom MetricClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Ads Reporting Home, click the Options icon  i

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Create a Custom Metric

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Macro skill

OverviewA Macro skill enables you to execute predefined system macros within the Sprinklr system, allowing for automated and streamlined operations. To know more about creating a Macro, refer to the Create a Task Macro section within this article.Macro Skill Use CasesMacro Skill allows the dynamic

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Dynamic Workflow

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Merging Email Cases

Merging related email cases into one will help you and your team to work smarter, faster, and better on customer requests.You can merge two or more email cases in Agent Console and Care Console. This is helpful when different cases are created for a single customer issue. Take the following scenario

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Merge Case

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Set Reminders on Engagement Dashboard

You can set a reminder to look at an inbound message like tweets, messages on Facebook to help you keep track of inbound messages. Once a reminder is set, it will pop up in the platform on the scheduled time. You can schedule the reminder for more than one person, and assign the task to the person w

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Other engagement capabilities

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Get familiar with actions you can perform on Accounts & Account Groups

This article discusses individual Accounts and Account Groups, and the various actions that can be performed on accounts.This article will cover adding accounts, sharing accounts, giving access permissions to accounts, adding custom account properties, creating account targeting in the SAM, and deac

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Account

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Threads as a Benchmarking Source

Threads has now been integrated into Benchmarking and Insights workflows, allowing you to view and analyze posts from eligible public Threads profiles (accounts that are 18 years or older with a minimum of 1,000 followers). It simplifies the incorporation of Threads data into your reporting, enablin

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Threads

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Best Time to Call a Lead

The Best Time to Call a Lead feature helps you find the best time to call your leads by looking at past data. Currently, leads are chosen randomly based on the campaign strategy and available leads. There is no way to know the best time to contact each lead. This feature uses past call information t

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Lead Rules

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Link Instagram Business Account with Facebook Page

In this article, we share how to link an Instagram Account to your Facebook Page, which is a must before you can start using the Instagram account in Sprinklr.​Please make sure your Facebook profile has an admin role on the page that you'd like to connect to the Instagram Account. If the page i

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Setting up Instagram in Sprinklr