Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (3.8K)

RS
Account Addition Processes for Channels

As a part of Sprinklr's 19.2 Release, we have revamped the account addition process to enhance intuitiveness and simplify the procedure for you. To smoothen the account addition process, we have incorporated guides directly into the fields in the interface that you go through when you try to ad

social

Knowledge Base Article

 • 

Channels

SH
Rules for Location Insights

Sprinklr supports a number of conditions and actions that can be used to configure Rules to automate Location Insights workflows. Automate workflows for Location Insights messages to create efficiencies for your team and save time by automatically taking action on Location Insights messages that mee

Insights

Knowledge Base Article

 • 

Advanced Concepts

SH
How to Create an Audience Group

Creating an Audience Group provides you with a new way of grouping the audience assets as individual groups and also using them in your ad creation and ad reporting process. This will allow you to improve your campaign workflow through easier campaign creation and improved visibility into audience p

marketing

Knowledge Base Article

 • 

Create Audience Group

SH
LinkedIn Dimensions

Dimensions refer to the physical size or measurements of elements on LinkedIn, refer to the qualitative measurements or data points that are used to track the performance of your LinkedIn activitiesLinkedIn DimensionsDimensionDescriptionLinkedIn CountryThe name of a country. This dimension will only

26.1

social

Reporting - SES

Sprinklr Social

+2

Knowledge Base Article

 • 

Report on LinkedIn activities

SH
Request Rules Conditions and Actions

The following conditions are available for users to select while creating a Request Rule.Request Rule — ConditionsTermDescription​The Properties of Requests​​​Set the condition based on the following Requests properties:Request FormRequest custom propertiesRequest Form fieldsRequest Rule — ActionsTe

marketing

Actions

Rule Engine

Requests

+1

Knowledge Base Article

 • 

Request Rules

SH
Value Proposition for the MOAT Ads Integration

​Persona ​Category ChallengeSprinklr FeatureAdvantageAds Insights AnalystUnified ReportingSiloed Data of Moat and Social Channels making difficult to understand the complete funnel to understand the ROIAds ReportingInsight Generation from Unified View of Moat and channels Metrics and Dimensions​​Ads

marketing

Knowledge Base Article

 • 

Getting Started

RS
Configuring Care Console for Ticketing Workflow

Agents engage in customer conversations through the Care Console. In the Care Console, when an agent opens a case, they can view all relevant case details to gain context and work more efficiently. The Care Console's widgets, buttons, and data sections are configurable through the Care Console

Service

Knowledge Base Article

 • 

Configure Care Console for Ticketing Workflow

SH
Volume Thresholds in Listening

Safeguard against unintentionally overshooting your mentions in the contract due to a broad Topic. Sprinklr Insights allows you to set thresholds at the Overall and Workspace level so that you do not accidentally consume unusually high mentions. Note: New Sprinklr clients follow this simplified beha

Insights

Knowledge Base Article

 • 

Advanced Entities & Settings in Listening

RS
Build Custom Metrics in Sprinklr Insights

Learn how to create Custom Metrics & leverage them in reporting to achieve desired use cases.Custom Metrics allows you to create your own derived metrics using standard reporting metrics. These custom metrics can be used to collect and analyze data that reporting does not track automatically. Cu

Insights

Knowledge Base Article

 • 

Advanced Entities & Settings in Listening

SH
Facebook as a Listening source

By adding Facebook as a Listening Source, you can listen to and learn from Facebook data from public pages.​Facebook is a service for more than two billion people to freely express themselves across countries and cultures and in dozens of languages. Facebook is one of the highly sought-after channel

Insights

listening source

Facebook Listening Source

Knowledge Base Article

 • 

Facebook

SH
Product Insights custom dashboard

You can create a customized Product Insights dashboard to suit your specific requirements. Select any desired widget type and add the required metrics and dimensions to create your own widgets for your custom dashboard.Benefits of using custom dashboardThe custom dashboard is not just aligned to a s

Insights

Knowledge Base Article

 • 

Dashboards

RS
Supported Asset Types for Channels in Customer Journeys

It is mandatory to create Assets for every channel before you add them in the customer journey. Here is the details on all the supported asset types for respective channels that you can choose for a journey on Journey Facilitator. Supported Asset Types for ChannelsChannelMessage TypeSupported Asset

experience:space

Sprinklr Service

Assets for Customer Journeys

product:marketing

+11

Knowledge Base Article

 • 

Channel Overview

SH
Value Proposition for the Google Analytics 4 Ads Integration

​ChallengeSprinklr FeatureAdvantageIncreased ProductivityTime consuming and manual process for creating and tracking URLs.Web AnalyticsAutomated and hassle free workflow of creating and appending the required trackers to the Website URLsUnified ReportingSiloed Data of Google Analytics and Social Cha

marketing

Knowledge Base Article

 • 

Getting Started

SH
Know About ACW Nodes

Teams can use the ACW nodes to configure workflow to take agent inputs, and case management actions. By clicking on the plus sign in the ACW builder, a desired node action can be selected. Details of each node action are listed below-User Communication NodesThese are the nodes which are used to take

Service

Knowledge Base Article

 • 

Setting up ACW

SH
How to Manage Scheduled Exports in Ads Reporting

Manage Scheduled ExportsTo Edit a Scheduled ExportTo share Scheduled ExportsTo disable the Export Cover pageOptions available for Scheduled Exports:-On the Scheduled Exports window, hover over the desired scheduled export Options icon.​​Edit: Click Edit to open the Schedule Export window where you c

marketing

Knowledge Base Article

 • 

Create & Manage

RS
Sessions Reporting for Conversational AI on Digital Channels

You can view reports on conversational AI session counts where a session is defined as all the messages within a 24-hour window in one conversation, counted as a single session. The next session begins from the first message received after the 24-hour window of the previous session is completed.To p

Service

Knowledge Base Article

 • 

Session Reporting

SH
Tasks Third Pane - Collaborate

When you open a Task in the third pane, you can access in-depth information about the task and collaborate with other team members through messages on the task.To Navigate to Task Third PaneOpen the My Tasks Dashboard via the Production Dashboard. On the Production Dashboards window, hover over t

marketing

Task

Workflow Engine

Knowledge Base Article

 • 

Tasks

RS
Call Forwarding and Dial External Number using DID Transfer Node in IVR

The DID Transfer Node in Sprinklr IVR enables call transfers to a specified destination number or SIP endpoint. This feature is commonly used to route calls to different departments, branches, or external numbers while maintaining call continuity and quality.The DID Transfer node offers the followin

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

IVR Use Cases

RS
Grouped Queues Monitoring

Queue groups are collections of queues that are grouped based on certain parameters. They are particularly useful for managing a large number of work queues efficiently. Instead of handling work queues individually, you can organize them into queue groups for streamlined management.Note: Queue group

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

 • 

Grouped Queues Monitoring

SH
Nextdoor Ads Reporting Dimensions

Leverage this detailed list of Nextdoor dimensions for reference when accessing portal data and campaign information in Sprinklr.​​Note: Nextdoor ad accounts cannot be added directly in Sprinklr. To add a Nextdoor ad account, please contact Support and provide your account access token. Our team wil

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

 • 

Dimensions