Sprinklr uses certain Sub-processors (including members of the Sprinklr group and other third parties, as listed below) to provide assistance in delivering Sprinklr’s customer experience and social media management platform. Sub-processors may obtain limited customer data only to deliver the services Sprinklr has retained them to provide and are prohibited from using customer personal data for any other purposes. Sprinklr undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy, and confidentiality practices of Sub-processors that will or may have access to or process customer personal data.
The following is an up-to-date list of the names, the purpose of processing and locations of Sprinklr’s Sub-processors. These Sub-processors shall be approved and consented to by Customers.
Sprinklr will make updates to this list from time to time. Please subscribe to receive notice of updates:
Sprinklr engages its affiliates to perform activities in connection with the Sprinklr services such as consulting services, customer success management and support, service maintenance (e.g., systems and software engineering, maintenance, troubleshooting), and technical support. The Sprinklr affiliates which may provide you with services are dependent on the Services purchased, the maintenance or support needs of your organisation, or the technical support required. Support from Sprinklr affiliates is regional, as outlined in the table below, unless otherwise agreed to within your Order Form.
Sprinklr Denmark ApS
Purpose of Subprocessing: Consulting, Success Management, Professional Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: Denmark
Regions Served: EMEA
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr France
Purpose of Subprocessing: Consulting, Success Management, Professional Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: France
Regions Served: EMEA
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr Germany GmbH
Purpose of Subprocessing: Consulting, Success Management, Professional Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: Germany
Regions Served: EMEA
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr Italia SRL
Purpose of Subprocessing: Consulting, Success Management, Professional Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: Italy
Regions Served: EMEA
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr Netherlands BV
Purpose of Subprocessing: Consulting, Success Management, Professional Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: Netherlands
Regions Served: EMEA
Transfer Safeguards: EEA
Contact: privacy@sprinklr.com
Sprinklr Software Iberia S.L.
Purpose of Subprocessing: Consulting, Success Management, Professional Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: Spain
Regions Served: EMEA
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr Switzerland Sarl
Purpose of Subprocessing: Consulting, Success Management, Professional Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: Switzerland
Regions Served: EMEA
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr Unified CXM AB (Sweden)
Purpose of Subprocessing: Consulting, Success Management, Professional Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: Sweden
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr UK Ltd.
Purpose of Subprocessing: Consulting, Success Management, Professional Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: United Kingdom
Regions Served: EMEA
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr India Private Limited
Purpose of Subprocessing: Support and Maintenance, Consulting, Success Management, Professional Services, Software Development, Quality Assurance
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: India
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr Australia Pty. Ltd
Purpose of Subprocessing: Consulting, Success Management, Professional Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: Australia
Regions Served: APJ
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr Singapore PTE. Ltd.
Purpose of Subprocessing: Software Development, Quality Assurance
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: Singapore
Regions Served: APJ
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr Korea LLC
Purpose of Subprocessing: Software Development, Quality Assurance
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: South Korea
Regions Served: APJ
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr Hong Kong
Purpose of Subprocessing: Software Development, Quality Assurance
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: Hong Kong
Regions Served: APJ
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr Japan K.K.
Purpose of Subprocessing: Software Development, Quality Assurance
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: Japan
Regions Served: APJ
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr Middle East
Purpose of Subprocessing: Software Development, Quality Assurance
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: UAE
Regions Served: MEA
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr Brasil Ltda.
Purpose of Subprocessing: Software Development, Quality Assurance
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: Brazil
Regions Served: LATAM
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr Canada Inc.
Purpose of Subprocessing: Software Development, Quality Assurance
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: Canada
Regions Served: NORAM
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr Inc. (where contract is between Customer and another Sprinklr affiliate)
Purpose of Subprocessing: Customer Support Ticketing, Consulting, Success Management, Professional Services, Software Development, Quality Assurance
Duration: Term of Master Services Agreement between Sprinklr and Customer
Processing Location: USA
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@sprinklr.com
Sprinklr engages hosting providers to host the Sprinklr platform. Your data hosting location is indicated on your Order Form*.
Amazon Web Services, Inc.
410 Terry Avenue North, Seattle WA 98109
Location: USA, India, Australia, or UAE
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: Contact Form
Google LLC
1600 Amphitheater Parkway, Mountain View, CA 94043
Location: USA
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: Contact Form
Microsoft Corporation
One Microsoft Way, Redmond, WA 98052
Location: USA or EU, as stated on Order Form
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: Contact Form
*For customers who are engaging with PCI-DSS compliant features in Sprinklr, the processing of PCI data is facilitated through Amazon Web Services.
Certain third parties are engaged to perform limited and specific activities to provide Sprinklr services to customers. The third party sub-processors which may provide you with services are dependent on your onboarding or implementation needs and additional support you may require related to your use of the Sprinklr services. If applicable, your Statement of Work will include information about which third party services sub-processors are part of your Sprinklr engagement.
Accenture International Limited (and any affiliates)
1 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
Services Provided: Consulting, Success Management, Implementation Services, Managed Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: Global (depending on customer location)
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses (except transfers between Accenture affiliates rely on BRCs)
Contact: dataprivacyofficer@accenture.com
Allant Group LLC
2655 Warrenville Road, Suite 200, Downers Grove, IL 60515
Services Provided: Consulting, Success Management, Implementation Services, Managed Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: USA
Regions Served: USA
Contact: privacy@allantgroup.com
Cleargoals
1411 Broadway, 16th Floor, New York, NY 10018
Services Provided: Consulting, Success Management, Implementation Services, Managed Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: USA
Regions Served: USA
Contact: backoffice@cleargoals.com
Deloitte Consulting LLP (and any affiliates)
100 S. King Street, Suite 600, Seattle WA 98104
Services Provided: Consulting, Success Management, Implementation Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: Global (depending on customer location)
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: usprivacyquestions@deloitte.com
HGS Digital LLC
651 W. Washington Blvd. STE 303, Chicago, IL 60661
Services Provided: Consulting, Success Management, Managed Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: USA
Regions Served: USA, India, South America
Contact: privacy@teamhgs.com
KINSHIP Digital Pty Ltd.
651 W. Washington Blvd. STE 303, Chicago, IL 60661
Services Provided: Consulting, Success Management, Implementation Services, Managed Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: Australia
Regions Served: Australia
Contact: Online Form
Premium Blend Consulting
3113 Alan Shepard St., Oak Hill, VA 20171
Services Provided: Consulting, Success Management, Implementation Services, Managed Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: USA
Regions Served: USA
Contact: info@premium-blend.com
SMT
Rua Ministro Orozimbo Nonato, 215 6° andar - Salas 13 e Vila da Serra, Nova Lima/MG 34006-053 Brazil
Services Provided: Consulting, Success Management, Implementation Services, Managed Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: Brazil
Regions Served: LATAM
Contact: Online Form
Trellist
117 N. Market Street, Suite 300, Wilmington, DE 19801
Services Provided: Consulting, Success Management, Managed Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: USA
Regions Served: USA
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: info@trellist.com
FKTR Digital, LLC
3400 Oak Grove Ave. Suite 300 Dallas, TX 75204
Services Provided: Consulting, Success Management, Managed Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: USA
Regions Served: USA
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@fktrdigital.com
Tech Mahindra GmbH
88 North Riesstr. 20, 80992 Munich, Germany
Services Provided: Consulting, Success Management, Managed Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: Germany
Regions Served: Germany
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: dpo@techmahindra.com
Touchflows
64 Rue Anatole, 92300, Levallois-Perret, France
Services Provided: Consulting, Success Management, Managed Services
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: France
Regions Served: France
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: eric.zouari@touchflows.com
Sprinklr engages third parties to perform limited and specific services which are part of the Sprinklr product suite. The applicability of these third-party sub-processors depends on the products or services you purchased, as noted below.
Cloudinary
3400 Central Expressway, Suite 100, Santa Clara, CA 95051
Product Applicability & Processing: Supports Sprinklr’s Dynamic Image Template within Asset Manager and provides support for digital media creation.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: USA
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@cloudinary.com
OzoneTel
2880 Zanker Road, Suite 203, San Jose, CA 95134
Product Applicability & Processing: Provides support for Sprinklr Voice capabilities; only applicable where Order Form includes products using OzoneTel technology.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: Global (depending on customer location)
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: sales@ozonetel.com
Shakr, Inc.
33 Irving Pl. New York, NY 10003
Product Applicability & Processing: Supports Sprinklr within Asset Manager through music, graphics, and text to be used in videos.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: Global (depending on customer location)
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: dlee@shakr.com
Twilio, Inc.
101 Spear Street, San Francisco, CA 94105
Product Applicability & Processing: Provides support for Sprinklr Voice capabilities; only applicable where Order Form includes products using Twilio technology.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: Global (depending on customer location)
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@twilio.com
Signalwire, Inc.
228 Hamilton Ave, 3rd Floor, Palo Alto, CA 94301
Product Applicability & Processing: Provides support for Sprinklr Voice capabilities; only applicable where Order Form includes products using Signalwire technology.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: Global (depending on customer location)
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: dpo@signalwire.com
Zoom Video Communications, Inc.
55 Almaden Blvd, Suite 600, San Jose, CA 95113
Product Applicability & Processing: Provides support for Sprinklr Voice and video capabilities; only applicable where Order Form includes products using Zoom technology.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: Global (depending on customer location)
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@zoom.us
WalkMe, Inc.
71 Spear Street, San Francisco, CA 94105
Product Applicability & Processing: Leveraged across all Sprinklr products for software experience management with contextual feedback.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: Global (depending on customer location)
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@walkme.com
Sendgrid, a Twilio Product
1801 California Street, Suite 500, Boulder Colorado 80202
Product Applicability & Processing: In-Platform Email Delivery Service
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: Global (depending on customer location)
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: privacy@twilio.com
Microsoft Azure Translate
One Microsoft Way, Redmond, WA 98052.
Product Applicability & Processing: Language detection and translation services for any Sprinklr products where customers have enabled translation features.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: US
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: Contact Form
AWS Translate
410 Terry Avenue North, Seattle WA 98109
Product Applicability & Processing: Language detection and translation services for any Sprinklr products where customers have enabled translation features.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: US
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: Contact Form
Google Products: Google Fonts; Google Voice; Google Translate
1600 Amphitheater Parkway, Mountain View, CA 94043
Product Applicability & Processing:
Google Fonts: Provision of text and content customisation through an open source font and icon catalog.
Google Voice: Provision of annotation, transcription and translation services for AI model training and development
Google Translate: Language detection and translation services for any Sprinklr products where customers have enabled translation features.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: US
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: Contact Form
OpenAI, LLC
3180 18th Street, San Francisco, CA 94110
Product Applicability & Processing: Supports GPT to Generative AI integration within Sprinklr Social and Sprinklr Social Advanced Plan.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: US
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: legal@openai.com
Sprinklr engages third parties to perform limited and specific services for customers who require specific support for AI modeling and training. The applicability of these third-party sub-processors depends on the services purchased in your Statement of Work, your unique language, translation, and annotation needs, and support availability.
GFactors (OPC) Private Limited.
4th Floor, Poonam Chambers, #306, HBR Layout, 3rd Block, Hennur Main Road, Karnataka, 560045 India
Product Applicability & Processing: Provision of annotation, transcription and translation services for AI model training and development, leveraged across all Sprinklr products.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: India
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: admin@gfactors.com.in
Haneani Services Private Limited.
Commercial Complex 17 & 18, Kothanur Road, JP Nagar, 7th Phase, Bangalore, Karnataka, 560078 India
Product Applicability & Processing: Provision of annotation, transcription and translation services for AI model training and development, leveraged across all Sprinklr products.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: India
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: info@haneani.in
JSquad Language Services (OPC) Private Limited
Placemark H Cornerm No 48, Flat 201, 2nd Floor, R Hanumanthappa Road, Soonangi Layout, RS Palya, Bangalore, 560033, India
Product Applicability & Processing: Provision of annotation, transcription and translation services for AI model training and development, leveraged across all Sprinklr products.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: India
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: sales@jsquadlsp.com
Logiclume Technologies PVT Ltd
No.379, 2nd Floor, LIC Colony, 1st E Cross, 2nd Stage, Srirampura Mysuru Mysore, KA 570023, India.
Product Applicability & Processing: Provision of annotation, transcription and translation services for AI model training and development, leveraged across all Sprinklr products.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: India
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: kkusnoor@gmail.com
Mayflower Language Service Private Limited
No. 104, Infantry Road, Infantry Techno Park, Shivajinagar, Bengaluru 560001, India
Product Applicability & Processing: Provision of annotation, transcription and translation services for AI model training and development, leveraged across all Sprinklr products.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: India
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: office@summalinguae.com
Scriptoniq
Akshaya Nagar, Kollengode, Kerala, 680506, India
Product Applicability & Processing: Provision of annotation, transcription and translation services for AI model training and development, leveraged across all Sprinklr products.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: India
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: info@scriptoniq.com
Zuru Services LLP
#168 10th Main, Hebbal - Kempapura, Bangalore, 560024, India
Product Applicability & Processing: Provision of annotation, transcription and translation services for AI model training and development, leveraged across all Sprinklr products.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: India
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: connect@zuruservices.com
OpenAI, LLC
3180 18th Street, San Francisco, CA 94110
Product Applicability & Processing: Provision of annotation, transcription and translation services for AI model training and development, leveraged across all Sprinklr products.
Duration: Term of Master Services Agreement between Sprinklr and Customer
Location: US
Regions Served: Global
Transfer Safeguards (where applicable): Standard Contractual Clauses
Contact: legal@openai.com
Sprinklr is committed to the security of its platform, and the security of our customers’ personal data is a priority. We invest in a number of tools to promote enterprise wide security. These tools may have limited access to customer personal data. However, any personal data processed by our security vendors will be incidental to the service they are providing to Sprinklr, rather than part of the service Sprinklr is providing to its customers.
Updates to the Subprocessor List:
Sprinklr may update this list from time to time, and customers should subscribe to receive updates of that notice using the link above. Customers should receive notice of any changes to this list at least 30 days in advance of Sprinklr granting access to customer’s personal data to a new sub-processor (except for Emergency Replacements, which are sudden replacement of Sub-processor where such change is outside of Sprinklr’s reasonable control, such as if the sub-processor ceases business, abruptly discontinues services, or breaches its contractual duties). In he case of an Emergency Replacement, Sprinklr will inform customers of the replacement Sub-processor as soon as possible and the process to formally appoint such Sub-processor defined above shall be triggered.
If, after receiving notice, customers have a legitimate, material reason to object to Sprinklr’s use of a sub-processor, notice of the objection should be provided to Sprinklr via email at privacy@sprinklr.com within fifteen (15) days after receipt of Sprinklr’s notice. If there is an objection to a Sub-processor, Sprinklr can cure the objection by: (i) aborting its plans to use the Sub-processor with regard to that customer’s personal data; or (ii) taking corrective steps by in to address the issue and remove the objection and proceed to use the Sub-processor; or (iii) ceasing to provide, or customer may agree not to use, (temporarily or permanently) the particular aspect of the service that would involve use of the Sub-processor. If there is no objection, the Sub-processor will be considered agreed to by the customer in accordance with our data protection agreements.