Sprinklr Named a Challenger in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
NEW YORK, NY — March 9, 2023 –Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company has been named a Challenger in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms report.
Sprinklr’s digital-first approach to customer service is helping industry leaders unify their contact center to reduce costs and enhance customer experiences. Sprinklr Service is powered by a proprietary AI engine for the enterprise built on the only Unified-CXM platform.
Sprinklr’s conversational AI capabilities, including Live Chat and AI Agent Assist, help agents instantly address urgent queries and receive suggestions for appropriate responses.
According to a Gartner® Peer Insights™ review, “Sprinklr worked with us to develop game changing Conversational AI led Chatbots which provided us with a first mover advantage. In evaluating other technologies for Social listening & Chatbots, I have found Sprinklr always coming ahead of the competition. Sprinklr has to be a benchmark for others to follow in the social media support space!" - Senior Advisor, Product Management.
“Conversational AI is the essential technology for any company that wants to solve customer inquiries quickly at scale while reducing support costs,” said Sprinklr Founder and CEO, Ragy Thomas. “Sprinklr’s unified, digital-first approach to customer service is radically different. We believe that our recognition by Gartner is a reflection of the investment we’ve made in artificial intelligence to help brands understand customer feedback in real time across 30+ digital channels. This year we will continue to innovate as we challenge the legacy players in enterprise customer service.”
To learn more about Sprinklr Service, please visit: https://www.sprinklr.com/products/customer-service/
To download the Gartner report, please visit https://www.sprinklr.com/gartner-conversational-ai-2023/
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, MAGIC QUADRANT and PEER INSIGHTS are registered trademarks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.