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MODERN CARE

Unify your contact center with the world’s leading digital-first, proactive customer service solution.

90% of customers want immediate responses to their questions, but most contact centers can’t keep up. Sprinklr Modern Care is the first purpose-built Contact Center as a Service (CCaas) that ensures you and your agents can offer frictionless support. It scales customer service across 30+ digital and traditional channels — including voice — with self-service systems, AI bots, and one unified view of the customer.

9 out of the top 10 most valuable brands trust Sprinklr

Brands

Serve customers faster with unified customer service powered by AI.

Sprinklr Modern Care is powered by the most advanced, proprietary AI engine for the enterprise built on the only unified customer experience management (Unified-CXM) platform. It analyzes billions of conversations across the social, messaging, in-app, live chat, email, and voice channels your customers prefer, identifies intent and sentiment, and routes customers to the right support — all in real time.

Chart diagram showcasing Modern Care's capabilities and featuresChart diagram showcasing Modern Care's capabilities and featuresChart diagram showcasing Modern Care's capabilities and features

Enhance customer experiences and drive better outcomes with Sprinklr Modern Care.

Engage at scale

Listen and engage customers across 30+ digital and traditional channels, seamlessly blending public data with your exclusive private chat and email data to create a 360º view of customer needs.

Reduce service costs

Move conversations from IVR to lower-cost digital channels, where chatbots can handle routine issues or hand off seamlessly to agents — with AI prompts to help them deliver the best responses for each conversation.

Boost revenue

Tap into purchase intent from public data sources and route those messages to reps to close the sale — enabling service, sales, and marketing to come together and reach the right customers at the right moment.

Know your customers and what they need.

Know when customers are having conversations about your brand or product across 30+ digital and social channels in real time with Sprinklr’s AI-powered listening and give your teams these insights to proactively create better customer experiences at every touchpoint.

Screen shot of Twitter thread where Acme Airlines helps a customer.

Make it easy for customers to help themselves.

Ensure that when customers search for answers, they’re met with relevant, SEO-friendly Knowledge Base articles, step-by-step troubleshooting, and quick tips — all without engaging an agent.

Learn more

Screenshot displaying a search bar and knowledge base articles to help answer customer's questions

Empower agents to solve customer issues at first contact.

With automated routing, you can match customers to the support resource that will resolve their issue the fastest — using factors like case type, case priority, agent skills, agent capacity, agent availability, and past interactions.

Learn more

Screenshot of automated routing to assign a customer case based on the type of issues and agent availability

Discover the most comprehensive solution for unified customer service.

Customer service comparison table listing Sprinklr capabilities against call center vendors', digital care vendors', and social care vendors' capabilitiesCustomer service comparison table listing Sprinklr capabilities against call center vendors', digital care vendors', and social care vendors' capabilitiesCustomer service comparison table listing Sprinklr capabilities against call center vendors', digital care vendors', and social care vendors' capabilities
White AkzoNobel logo

How a unified contact center solution helped AkzoNobel UK reduce response times by 80%.

Offering proactive support with a streamlined care center.

AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels — all from a single contact center solution.

Increasing engagement by 172%.

By supporting customers across every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment, and even earned reach.

Decreasing average response times by 80%.

Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes — all in a single year, leading to improved sentiment and happier customers.

Trust Radius 2022 Top Rated Social Media Monitoring Tools

“With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burned."

Named a Leader in the G2 Fall 2022 Enterprise Grid® Report

“The only way for your business to connect on social. Sprinklr has a simple interface. Love it!”

Get the Essential Guide to AI for Customer Service.

  • Discover how AI-powered listening on the digital channels your customers prefer can help you get a head start on customer care.

  • Learn how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI— and use those insights to serve up helpful data and winning responses.

The Essential Guide to AI for Customer Service eBook on tablet display

Thank you for contacting us.

A Sprinklr representative will be in touch with you shortly.

Unify your contact center to delight your customers and empower your team.

Contact us for a custom demo of Sprinklr Modern Care — and learn how it creates better customer experiences at every touchpoint.

  • Manage customer service across 30+ digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimize your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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