LIVE CHAT SUPPORT SOFTWARE

Reduce Average Handle Time by 35% with real-time live chat support

Be where your customers need help. Share quick resolutions to their queries and improve CSAT while reducing service costs and ensuring compliance.
Resolve customer queries faster with real-time live chat support

Provide lightning-fast resolutions every single time

Deliver prompt customer service and resolve queries in the first interaction on your websites and mobile applications.

Improve first contact resolution 

Use integrated live chat to gain proper context and tools like video and co-browse to successfully resolve customer queries in the first interaction.

Improve first contact resolution 

Be where your customers are 

Add Sprinklr Live Chat to your websites, mobile apps and even in-store kiosks using a lightweight script. Customize it to reflect your brand style with zero coding effort.

Be where your customers are 

Assist customers beyond business hours

Configure auto-replies and answer customer queries 24x7. Enable customers to schedule one-on-one appointments with your agents using built-in appointment booking.

Assist customers beyond business hours

Enhance user experience with dark mode and avatars 

Enable dark mode with a simple toggle to augment readability and aesthetic appeal. Maintain visual harmony across elements like fonts, avatar, widgets and templates.

Enhance user experience with dark mode and avatars 

Drive enhanced agent experiences with advanced capabilities

Share product announcements, conduct engaging product demos and deliver enhanced shopping experiences.

Proactively predict and handle drop-offs 

Use proactive prompts based on your user behavior on websites and apps to provide contextual assistance, enhance the shopping experience and reduce cart abandonment.

Proactively predict and handle drop-offs 

Deliver personalized product demos 

Empower your team to schedule and conduct one-on-one video calls for personalized consultations and product demos. Your agents can also help customers resolve their issues faster and in real time.

Deliver personalized product demos 

Keep your customers informed 

Share critical updates or create awareness around the latest products and campaigns without delays, through prompts and contextual cards in customizable live chat widgets.

Keep your customers informed 

Provide assistance with live shopping 

Enable your agents to curate a personalized shopping experience for customers by optimizing advanced capabilities such as product search, voucher suggestions and cart creation.

Provide assistance with live shopping 

Reduce service costs with fewer call volumes

Get complete access to customer context, and watch AI provide response and knowledge recommendations, CRM insights, real-time assistance and more — all on a unified agent desktop.

Empower your agents to serve customers faster 

Make it easier for agents to quickly resolve customer queries using AI-powered assistance tools — like sentiment detection, knowledge base article extraction, CRM data collection and more — all from one screen.

Empower your agents to serve customers faster 

Enable customers to help themselves 

Encourage customers to resolve simple queries by providing them self-serve options, like FAQs, knowledge base articles, automated troubleshooting workflows, customer communities and conversational AI bots.

Enable customers to help themselves 

Reduce on-site visits and improve FCR rates 

Facilitate remote debugging by enabling customers to share their screens, initiating video calls and allowing agents to take control. Annotate and guide customers on complex problems while ensuring complete compliance with brand and security guidelines.

Reduce on-site visits and improve FCR rates 

Deliver authentic experiences that customers love while staying brand compliant

Customize your live chat UI to deliver a consistent on-brand experience while ensuring enterprise-grade security and accessibility.

WCAG compliant

Make Sprinklr Live Chat accessible to users with impairments by ensuring compliance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. 

WCAG compliant

Safeguard user data

Implement data masking and strengthen session management for enhanced security with PCI compliance. Ensure secure handling of sensitive information from customers to agents. 

Safeguard user data

Ensure secure customer verification

Build in an added layer of security to verify users with the help of single sign-on (SSO), OTP validations, secure chat links or secure handshakes between the website, app and chat.

Ensure secure customer verification

Fully customize your live chat UI 

Modify your live chat user interface to align with your branding without any code. Utilize the diverse library of rich assets to create the desired conversation experience across channels. 

Fully customize your live chat UI 

Frequently asked questions

Sprinklr resources