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AGENT COPILOT

Multiply agent productivity and impact with Agent Copilot

Empower agents with real-time assistance at every step — from understanding issues to automating post-call tasks.

TRUSTED BY THE WORLD’S MOST ICONIC BRANDS

Turn conversations into clear, insightful summaries

Reduce ramp-up time and eliminate manual note-taking. Sprinklr’s Agent Copilot summarizes case history and customer context in real time, so agents can focus on resolution rather than digging through past conversations.

Generate case summaries in seconds

Auto-generate a concise case summary capturing the issue, actions taken, and what’s next. Save it to case details or share it with the next agent for faster handoffs.

Surface context from historical interactions

Detect trends across past conversations like repeat issues, churn risk, or buying intent to deliver more contextual and personalized support.

Tailor the summary structure with prompts

Easily modify summary formats with prompt-based edits. Include brand-specific attributes like loyalty tier, lifetime value, or preferred language to match internal workflows.

Resolve customer queries with speed and precision

Empower your agents to unlock higher efficiency and power smarter, faster support with real-time response guidance from Agent Copilot.

Get accurate answers from trusted sources

Agent Copilot generates accurate, brand-aligned responses by drawing from your knowledge base, previously resolved cases, and other verified data, with sources shown alongside every response.

Guide agents step by step

Equip agents with step-by-step workflows that simplify complex resolutions, helping them fetch, update and complete tasks automatically.

Control what Agent Copilot says

Define precisely what Agent Copilot can reference by managing training content and sources, ensuring it only pulls information from the most relevant, accurate, and approved material.

Free your agents to focus on helping customers, not handling busywork

Let Agent Copilot handle repetitive tasks, so your agents can spend more time helping customers and creating real connections — instead of dealing with mundane work.

Close cases without the extra clicks

Automate after-call workflows like case summaries, tagging contact reasons, and survey triggers, so agents can wrap up quicker and focus on whatever's next.

Craft better replies, faster

Instantly refine replies, generate email drafts, and trigger supervisor escalations based on real-time shifts in customer sentiment with Agent Copilot.

Update CRM records automatically

Use Agent Copilot to auto-populate and update customer records, including contact information, preferences, and case attributes.

Own the setup and focus on the metrics that matter

Customize how Agent Copilot works for your team — from setting controls and configuring capabilities to tracking performance. Built to scale with your needs, Copilot keeps you in charge while delivering the metrics that matter most.

Choose how Agent Copilot works for you

Configure the provider and model of your choice. Protect sensitive data with built-in guardrails and data masking to always ensure secure, enterprise-ready deployments.

Define what Agent Copilot can do for you

Use pre-built skills to go live quickly or build custom, prompt-based tasks to expand rapidly — no development dependency required.

Analyze the impact Agent Copilot drives for you

Measure Agent Copilot’s impact on key metrics like AHT, FCR and resolution time. Get out-of-the-box dashboards to monitor usage trends, agent feedback, and workflow effectiveness.