Sprinklr is trusted by the world's biggest brands
Arm your agents with a future-ready AI ticketing system
Take your agent productivity to an all-time high
Use AI-led productivity boosters like canned responses, macros, quick actions to help your agents deliver faster resolutions and nail first response time and other mission-critical SLAs.
Serve customers across channels from a unified console
Leverage Sprinklr’s omnichannel capabilities to serve your customers across their preferred channels — digital and traditional – from a customizable unified Care Console.
Identify performance gaps for process optimization
Measure your team’s performance, track productivity trends, and boost your operational efficiency using real-time reporting widgets that are custom-built for your business.
Solve faster with Sprinklr’s unified ticketing
Sprinklr Service’s advanced ticketing capabilities help your team achieve increased customer satisfaction with faster resolutions.
Manage inbound ticket volume efficiently with Sprinklr’s advanced AI engine
Reduce the number of unnecessary tickets using Sprinklr’s advanced AI engine that automatically detects and filters spam.
Ensure high agent productivity by streamlining ticketing processes
Bring all your conversations across 15+ channels into one window with Sprinklr Service’s omnichannel capabilities for a seamless agent experience.
Optimize your CX strategy with actionable insights
Maintain a comprehensive customer profile widget — complete with case histories and agent notes — to provide highly relevant customer support.
Connect Sprinklr Service with solutions you already use
Get a 360-degree view of your customers by integrating Sprinklr with popular sales, marketing, and automation tools.
Sprinklr drives customer service for A-list brands globally
Sprinklr helps Honda deliver unified customer care in a new era of online car sales
“Our goal is to connect authentically with this new generation of car buyers. Having a single workflow across channels — from phone to social media to live chat, chatbot, and voice — enables a true omnichannel contact center.”
Chief of Honda ON
Prada sells, serves, and retains customers with Sprinklr-led digital innovation
“We believe the future of our luxury brands will be defined by the experiences we create for our customers. Sprinklr unifies our multiple brands across in-person and digital channels to serve customers when and where they prefer.”
AkzoNobel UK reduces response times by 80% using Sprinklr’s intuitive care platform
“The quality of our replies has improved. Our agents have more time to find answers and share knowledge via Sprinklr. With shared information, conveniently stored in one platform, the agents can respond more quickly.”
Social Media Manager
Use advanced AI features to future-proof your ticketing system
Direct all incoming messages into one inbox for easy triaging and assignment, and track tickets across channels.
Route incoming tickets to queues using conditions and auto-apply assignment rules and workflows.
Set up custom tickets views based on predefined criteria to view, sort, and prioritize your incoming tickets.
Source issues from customer touchpoints directly and create internal tickets to assign to agents.
Control what information your tickets require to gather context and even build customized reports.
AI engine and automation
Identify engageable tickets effortlessly and reduce manual efforts for agents and admins alike.
Analyze your team’s performance and optimize existing workflows for better efficiency.
Group frequently—performed ticket actions — like changing status, assignee, etc. — together, and execute them all with one click.
Templatize commonly-sent responses and cut down your response time and stay on brand at all times.